Buying a Tesla isn't the same as buying a BMW. You don't go to a car lot and either custom order from a standardized list of options, or drive off WITH THE CAR, you actually test drive the car you are purchasing (much of the time). Tesla takes your reservation money, tells you virtually nothing, then you get an email "go configure your car now and send us more money that is non refundable". Is this the contract to which you refer? Or is it the one when they tell you your car is "on the way", or when you go in to take delivery, hand over money, and the car is possibly not there, possibly substandard, an even more rare possibility "meets expectations from what I can tell right now"? You do understand during that entire saga, Tesla has changed many, many parts, policies, etc.? "
And if Unlimited Supercharging is "no big deal", then why is it such a big deal to just placate those who believe it is, by making it either standard, a referral premium, or an option?
I believe a large part of this guy's increasing frustration is the lack of communication, and conflicting information from Tesla. It sounds to me like he is being yanked around and this entire drama could have been deescalated with some early courteous intervention