Just thought I would share my experience of switching to Octopus from Shell (first utility)
Used a referral code which was accepted no bother. Account created and advised that they would ask for a meter reading 5 days before switch date. Switch date was 14 working days from the date of the order.
loads of emails at every stage with updates etc. 5 days before switch day, received the email requesting meter readings. Which are done simply using the link in the email. Meter readings also appeared in the app straight away.
Email on switch day saying that it was now complete. Email 2 days later inviting the move over to ‘go’. Switch to go happens at midnight on the same day.
I had existing ‘secure’ smart meters which were installed a good few years ago. All new account information appears on the in home secure screen ok.
For charging (Tesla wall connector), I just set to start at 00:30. Always charges within the 4 hour window. I’ve set dishwasher etc to start within the window too.
It’s been an extremely painless experience. Just let me know if you want to know what meters I have etc. All working fine.
Used a referral code which was accepted no bother. Account created and advised that they would ask for a meter reading 5 days before switch date. Switch date was 14 working days from the date of the order.
loads of emails at every stage with updates etc. 5 days before switch day, received the email requesting meter readings. Which are done simply using the link in the email. Meter readings also appeared in the app straight away.
Email on switch day saying that it was now complete. Email 2 days later inviting the move over to ‘go’. Switch to go happens at midnight on the same day.
I had existing ‘secure’ smart meters which were installed a good few years ago. All new account information appears on the in home secure screen ok.
For charging (Tesla wall connector), I just set to start at 00:30. Always charges within the 4 hour window. I’ve set dishwasher etc to start within the window too.
It’s been an extremely painless experience. Just let me know if you want to know what meters I have etc. All working fine.