Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

My first key issue

daniel

Well-Known Member
May 7, 2009
5,250
4,599
Kihei, HI
This morning I was doing some stuff in the garage without my phone. The car was quiet. I mention this for background.

I went out to the garage with the phone, and the car would not unlock. But it did start making a very soft humming noise, and the front louvers starting whirring back and forth. Maybe ten-second intervals, whirr... whirr... whirr... (Just as another member posted a video of on his car.) The car would not unlock. I tried the handles, nothing. The key card opens the car, and appears to start it, though I didn't try driving it.

I phoned Tesla Service. At the suggestion of the service guy I switched bluetooth on my phone off and then back on. No change. I tried powering the car down and then back up. No change. I removed the Tesla app from the phone, powered the phone all the way off, powered it back up, re-installed the Tesla app, signed in to the app and to my phone, no change.

As far as I know the car should be drivable, with the key card, but I cannot unlock it from the phone.

I managed to get the app to connect to the car for a change, but the Unlock button was greyed out. Or maybe in my frustration I just didn't notice it since I might have gone to the Controls page. Yeah, I think I was at the controls page. Right now it won't connect again, as usual. Crappy AT&T service!

I'm waiting for a call back from the service guy now.
 
  • Informative
Reactions: CarbonFree

Zarwin

Member
May 12, 2014
637
875
Hillsborough, NC
Does the app show "Phone Key Connected"? Because there are two connections, the over the internet connection and the direct bluetooth connection.

ZyaLxjbCI2oFJjO-qNvQu2ESL6I-e__Nt9k-Lox3PAXXtNnXa0ujx1L_dEVZOaffmSFcK4QuWnSscxHd6XLe9WDsyBxHTWRcqRMZFpxnTX0N1ScHpCzt7MNoiZmQqMih1vO3GUg0zWcfUDgVle_egfJheRBjsDU_3UL2j0i_UaFx-UXdXEHfDm-fgm4oqJBpQGh0Bbw5gPjr5MNbMh9C1Xj9m74QDC1TcUdLXUMIY5sCZFoKKsVWhGTIa8VgldxSimFg2aCG2GPLw47Vdt1_yJDz0vUe05cf1eDZwu1BtGGI_m0SA4mh7AnG8AowGaVp9okspyYN7ll7IvEaMmChn2uPPfxTFCXBQcwiKCNoZrPc-PAnwnd3Iyknumg1iSvqAFY3h5WDhel8wRDAkkEEx0SJF_WAbtVxCSmNA1incBe161Xr-bRrVV8Qcc-T-p4nNdo3Wd7QYCkSGpXRrjmm2RQ5_Di7BMYrkMG3IVd6B9ZP-HRtU57SxJycCuS32xQm4afIFajLvg9xIN_qWdfsMZ6SCCuR4sJp3TexWDsgqgn7T0EAZf4j-eKTIvSM78t5Rk2XDd4tW_vIWA4UWse1RgUlqcQlCTKdo5m2PI3N=w357-h429-no
 
Last edited:
  • Like
Reactions: popoemt and SigNC

daniel

Well-Known Member
May 7, 2009
5,250
4,599
Kihei, HI
I am an idiot!

The other day a service guy on the phone had me un-install and then re-install the Tesla app. He didn't tell me that I'd need to re-initialize the key. I just signed in to my account. I thought I had driven the car since then, but apparently not. So the phone was not initialized to be a key. Once I did that, all is well.

As for the louvers, apparently trying to work the door handle wakes the car up, even though it was locked and would not open, and that's why the louvers started going, though I still think they should open or close, and not opencloseopencloseopenclose ad infinitum.

Now all is well.

Thank you, Zarwin.
 

drawfour

Member
Mar 10, 2018
774
732
Seattle, WA
I am an idiot!

You're not an idiot. If the Tesla rep had you do something and didn't explain to you that doing that would reset something and require you to do steps again, then it's the Tesla rep's fault. Without trying to get him into trouble, perhaps you could tweet Elon about your experience so he makes sure that reps always inform customer "you'll need to repair the phone as the key once you do this".
 

daniel

Well-Known Member
May 7, 2009
5,250
4,599
Kihei, HI
You're not an idiot. If the Tesla rep had you do something and didn't explain to you that doing that would reset something and require you to do steps again, then it's the Tesla rep's fault. Without trying to get him into trouble, perhaps you could tweet Elon about your experience so he makes sure that reps always inform customer "you'll need to repair the phone as the key once you do this".

Thank you for your very kind words, but when the ranger looked at my phone he pointed out that the app was telling me to set up my phone as a key.

In the immortal words of Monty Python: "Pray that there's intelligent life somewhere out in space because there's bugger-all down her on Earth."
 

Foxhound199

Member
Jul 3, 2015
601
1,012
Seattle, WA
The key issue I've been having lately is that my doors unlock on opening, indicating that the phone is connected, but when I sit down and shift to drive, occasionally an error requesting my key card pops up. What's more annoying is that this issue often rectifies itself within about 10 seconds, but this does not dismiss the error message. So you could be fumbling for your keycard not knowing your phone key connection has been restored.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top