My apologies if this goes into a rant but it's a bit ridiculous that Tesla can't keep stock of their "Premium Rear Consoles"... I emailed them to ask when they'd have the one for my car (black leather, carbon fiber trim) and basically was told they don't know when and it's first come first serve so I should obsessively check the website and grab it the moment I see it because it won't last. As noted on their website they refuse to maintain a waitlist as well...
Really Tesla??? You expect your customers to check with your website on a daily basis, at least, for stock on an item that should be readily available. I'm already slightly annoyed by the complete lack of engineering that went into the rear seat such as no back seat pockets, no fold out cup holder (like every other car I've ever owned that I can remember), etc... I'm "okay" with having to purchase the rear center console to provide something that should already be in the car to begin with, but this process is quite absurd. If you can't keep stock on something then why cut your customers off by refusing to keep a waitlist?
So now I have to check the website, all the freaking time, until the rear console that I need comes in stock and hope that I see it before anyone else does or I'm just SOL... Really Tesla??? That's the customer experience you want to foster???
Just very unfortunate...
Jeff
Really Tesla??? You expect your customers to check with your website on a daily basis, at least, for stock on an item that should be readily available. I'm already slightly annoyed by the complete lack of engineering that went into the rear seat such as no back seat pockets, no fold out cup holder (like every other car I've ever owned that I can remember), etc... I'm "okay" with having to purchase the rear center console to provide something that should already be in the car to begin with, but this process is quite absurd. If you can't keep stock on something then why cut your customers off by refusing to keep a waitlist?
So now I have to check the website, all the freaking time, until the rear console that I need comes in stock and hope that I see it before anyone else does or I'm just SOL... Really Tesla??? That's the customer experience you want to foster???
Just very unfortunate...
Jeff