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My first Tesla Roadside Assistance experience

todda_88

Member
Sep 4, 2021
9
18
Arizona
Last Friday marked my eight-day anniversary of owning my Model 3. Around 10:00 PM, I decided to hop into my M3 and head to the grocery store. Less than a minute into driving, the tire pressure warning came on saying one of my tire’s pressure was low. Sure enough, I pulled over, and my rear passenger tire was almost flat. After further inspection, I found a nail in the tire. I was able to pull into a gas station, not for gas of course, but to fill the tire with air and was able to make it back home safe and sound.

I got on my Tesla app and scheduled for Roadside Assistance. Within minutes, I received a text message from a live person with options for getting the tire replaced or repaired. Since Tesla Mobile Tire Service was no longer operating that late into the night, they dispatched a local tow company to bring me a loaner tire. The tow company arrived around midnight and removed my flat tire and installed a loaner tire.

My Tesla Mobile Tire Service was scheduled for Tuesday, September 21st. Today, which is Monday, September 20th, I got a call around 9:00 AM from Tesla Mobile Tire Service saying that they are available to come service my tire. However, my M3 was with me at work and my flat tire was in my garage at home 20 miles away. He asked if anyone was home for him to stop by to pick up the flat tire from my garage. I said nobody was home but I can open my garage from my phone. So Tesla Mobile Tire Service drove to my house, picked up my flat tire, and drove all the way to my work. He was able to repair the tire and install the tire onto my car in my work parking lot.

While I felt deflated for having a flat tire and going through this whole ordeal only eight days into owning my M3, I am very impressed by my first Tesla Roadside Assistance experience. I was able to get a loaner tire in the middle of the night in about 90 minutes. I was provided with service one day prior to my scheduled appointment. And Tesla Mobile Tire Service went out of their way to pick up my flat tire from my home and take it all the way to my work for repair and installation. Hopefully, I won’t need Tesla Roadside Assistance for anything else soon but it is assuring to know that they provide quick, reliable, and personalized service.

What has been your experience with Tesla Roadside Assistance or any Tesla service? Is the service I received from Tesla normal or am I just a lucky one?

Thanks for reading and sharing.
 

glide

Active Member
Jun 6, 2018
3,813
5,358
USA
Last Friday marked my eight-day anniversary of owning my Model 3. Around 10:00 PM, I decided to hop into my M3 and head to the grocery store. Less than a minute into driving, the tire pressure warning came on saying one of my tire’s pressure was low. Sure enough, I pulled over, and my rear passenger tire was almost flat. After further inspection, I found a nail in the tire. I was able to pull into a gas station, not for gas of course, but to fill the tire with air and was able to make it back home safe and sound.

I got on my Tesla app and scheduled for Roadside Assistance. Within minutes, I received a text message from a live person with options for getting the tire replaced or repaired. Since Tesla Mobile Tire Service was no longer operating that late into the night, they dispatched a local tow company to bring me a loaner tire. The tow company arrived around midnight and removed my flat tire and installed a loaner tire.

My Tesla Mobile Tire Service was scheduled for Tuesday, September 21st. Today, which is Monday, September 20th, I got a call around 9:00 AM from Tesla Mobile Tire Service saying that they are available to come service my tire. However, my M3 was with me at work and my flat tire was in my garage at home 20 miles away. He asked if anyone was home for him to stop by to pick up the flat tire from my garage. I said nobody was home but I can open my garage from my phone. So Tesla Mobile Tire Service drove to my house, picked up my flat tire, and drove all the way to my work. He was able to repair the tire and install the tire onto my car in my work parking lot.

While I felt deflated for having a flat tire and going through this whole ordeal only eight days into owning my M3, I am very impressed by my first Tesla Roadside Assistance experience. I was able to get a loaner tire in the middle of the night in about 90 minutes. I was provided with service one day prior to my scheduled appointment. And Tesla Mobile Tire Service went out of their way to pick up my flat tire from my home and take it all the way to my work for repair and installation. Hopefully, I won’t need Tesla Roadside Assistance for anything else soon but it is assuring to know that they provide quick, reliable, and personalized service.

What has been your experience with Tesla Roadside Assistance or any Tesla service? Is the service I received from Tesla normal or am I just a lucky one?

Thanks for reading and sharing.
Not normal. You are lucky.

They can be pretty good at changing tires. The bare, bare, bare minimum of expected service.

Let us know what happens if you ever need a new windshield.
 

vogz

Member
Dec 5, 2019
277
362
Batavia, IL
Had a similar good experience with Tesla roadside while driving a Rental Model X (from Turo) in Colorado 2 years ago. Arrived in Denver during a snow storm. Was supposed to head up to the mountains, but I70 was closed so drove to Golden and had dinner. Conditions cleared a little and I70 opened up so we headed to the car around 11:30pm. Left rear tire was flat. Not sure of the cause since it was parked in a couple inches of snow. Tesla roadside sent out a tow company with a temporary replacement wheel/tire and they swapped it onto the Model X and took the flat with them to fix/replace it. Took less than 90 minutes from contacting roadside to getting on the road again during a snowstorm around midnight. Impressive.
 

Shelburne

Member
Mar 9, 2021
215
182
Shelburne Falls, MA
Just over a month into owning my 2020 M3LR, my left front camera stopped working. I texted Tesla and was given the option of taking the car to a service center in two days, or waiting about a week for a mobile tech to come to me. I live 98 miles from the nearest service center, so I opted for the mobile tech. He called on the day he was scheduled to come and apologized because he was going to be about 30 minutes late. No problem. He arrived exactly at the new time & replaced a section of cable in less than 15 minutes. It hasn't been a problem since. Perfect service!
 

Sunny5280

Member
Jul 29, 2021
149
96
Colorado
Last Friday marked my eight-day anniversary of owning my Model 3. Around 10:00 PM, I decided to hop into my M3 and head to the grocery store. Less than a minute into driving, the tire pressure warning came on saying one of my tire’s pressure was low. Sure enough, I pulled over, and my rear passenger tire was almost flat. After further inspection, I found a nail in the tire. I was able to pull into a gas station, not for gas of course, but to fill the tire with air and was able to make it back home safe and sound.
Do gas stations permit Teslas on their property? :D
 

afadeev

Member
Feb 28, 2019
779
933
NYC
[...]I found a nail in the tire. I was able to pull into a gas station, not for gas of course, but to fill the tire with air and was able to make it back home safe and sound.
I got on my Tesla app and scheduled for Roadside Assistance.

I have a Dynaplug tire-repair kit in every one of my cars.
This way, punctures are always 5 minutes away from being repaired, and I'm back on the road. Over the years, I must have repaired at least a half dozen tires with Dynaplug, and they all held perfectly (soon thereafter they get replaced). Including one time during a family road-trip across the country.
Beats the alternatives.

 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
10,876
12,601
Riverside Co. CA
I have a Dynaplug tire-repair kit in every one of my cars.
This way, punctures are always 5 minutes away from being repaired, and I'm back on the road. Over the years, I must have repaired at least a half dozen tires with Dynaplug, and they all held perfectly (soon thereafter they get replaced). Including one time during a family road-trip across the country.
Beats the alternatives.


Appreciate the info (and link). I knew I wantedf "some type" of plug kit to carry around in my vehicle, but there are so many I had no idea which one to get. the fact that you use this one and trust it is good enough for me... ordered it about 30 seconds after I read your post and clicked the link.
 

MaskedRacerX

Member
Dec 13, 2020
280
333
Vilano Beach, FL
I have a Dynaplug tire-repair kit in every one of my cars.
This way, punctures are always 5 minutes away from being repaired, and I'm back on the road. Over the years, I must have repaired at least a half dozen tires with Dynaplug, and they all held perfectly (soon thereafter they get replaced). Including one time during a family road-trip across the country.
Beats the alternatives.


Thanks for the recommendation, I was just reading another thread last week where someone posted a review of various kits, I've been meaning to watch and get something coming.

Had to do an unexpected MCO run again (wife needed to head OOT for some family business), and I was thinking how I've done that 260 miles twice in the last few weeks without any way to resolve a flat on the road.

I'm going to review that video (it may have been you that posted it), and order something ASAP.
 

Mrcarcrazy

Another internet expert @ no charge
May 22, 2019
909
937
South Padre Island, Tx
I have two stories.
First, my first flat tire in the Tesla. I grabbed a 12v pump and filled the tire, tried to get discount to patch It, they advised me they may have to hold my car ransom if the tire was deemed “not fixable”, the tire was fine…My background told me that. I decided I didn’t trust them and went to autozone and bought a plug kit and plugged the tire. It’s been on the car about 33-34k miles now. Oddly I haven’t died.

Second story was my Tesla service experience. About a week prior to my 2yr anniversary of owning the car I got the 12v battery is dying” message. I put in a request. Got an appt (I put the request in on a Friday and they came the next mon or tues). Mobile service thankfully.
He text when he was close and I never even saw the guy…he swapped batteries and all was well.
 

AZYdrive

New Member
Aug 7, 2021
2
1
Rio Verde, AZ
Last Friday marked my eight-day anniversary of owning my Model 3. Around 10:00 PM, I decided to hop into my M3 and head to the grocery store. Less than a minute into driving, the tire pressure warning came on saying one of my tire’s pressure was low. Sure enough, I pulled over, and my rear passenger tire was almost flat. After further inspection, I found a nail in the tire. I was able to pull into a gas station, not for gas of course, but to fill the tire with air and was able to make it back home safe and sound.

I got on my Tesla app and scheduled for Roadside Assistance. Within minutes, I received a text message from a live person with options for getting the tire replaced or repaired. Since Tesla Mobile Tire Service was no longer operating that late into the night, they dispatched a local tow company to bring me a loaner tire. The tow company arrived around midnight and removed my flat tire and installed a loaner tire.

My Tesla Mobile Tire Service was scheduled for Tuesday, September 21st. Today, which is Monday, September 20th, I got a call around 9:00 AM from Tesla Mobile Tire Service saying that they are available to come service my tire. However, my M3 was with me at work and my flat tire was in my garage at home 20 miles away. He asked if anyone was home for him to stop by to pick up the flat tire from my garage. I said nobody was home but I can open my garage from my phone. So Tesla Mobile Tire Service drove to my house, picked up my flat tire, and drove all the way to my work. He was able to repair the tire and install the tire onto my car in my work parking lot.

While I felt deflated for having a flat tire and going through this whole ordeal only eight days into owning my M3, I am very impressed by my first Tesla Roadside Assistance experience. I was able to get a loaner tire in the middle of the night in about 90 minutes. I was provided with service one day prior to my scheduled appointment. And Tesla Mobile Tire Service went out of their way to pick up my flat tire from my home and take it all the way to my work for repair and installation. Hopefully, I won’t need Tesla Roadside Assistance for anything else soon but it is assuring to know that they provide quick, reliable, and personalized service.

What has been your experience with Tesla Roadside Assistance or any Tesla service? Is the service I received from Tesla normal or am I just a lucky one?

Thanks for reading and sharing.
I had a very similar experience on a road trip out of state. Got a flat late at night on the freeway. Pulled into a mall parking lot and s tow service came and installed a loaner tire. Next, a monile tire unit guy came to my B&B and instslled a new tire. Never waited over a
15 minutes! Very professional!
 
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