My first Tesla service experience - Boise, Idaho

[AgileMike]

I live near Boise, Idaho so the nearest official Tesla service center is about 400 miles or a 7 hour drive away. I've paid for FSD when I purchased our AWD M3 in January 2019. I've been patiently waiting for HW3.0, but thought I would have to drive to a service center to get it done.

Anyway, I received a text from Tesla Service saying "an outstanding service action that involves inspecting and possibly replacing charge port pins". I scheduled the service using the Tesla app, and also asked about possibly getting HW3. I was told they would do HW3 if the boards were available, but could not guarantee it would happen.

I spoke with Will on the phone, he was very knowledgeable and professional. The don't have an actual service center in Boise, but instead work out a private repair shop. On the day of the appointment I spoke with Colin and they were able to shuttle me to a nearby golf course (I had planned on using Uber, but they had a light day, and with the virus I wasn't sure how dependable Uber would be).

The service, including installing HW3, was done in less time than they had quoted, and they were even able to deliver my car to the golf course. It was 100% hassle free and very professional every step of the way. It was much better service than I have received at a traditional car dealership.

I really feel Tesla has stepped up their game with service work. This was my first experience and it was awesome!! Will and Colin in the Boise area are great to work with.

Hope this helps anyone who is apprehensive about service work with no local official Tesla service center nearby,

 

[Uncle Paul]

Not many people take the time to post a great service experience. Thanks.

 

[Lasttoy]

God bless you. Ain't way in a big town, ever, never. Funny thet dont have a fully equipped Ranger out there? I know 2 here, they travel all over doing replacement jobs. The little Ford they drive has a ton of parts .

 

[BillBrassky4]

Thanks for the post Agile Mike. I'm in Tampa and we have a one of the largest service centers in the country, but I'll be moving to Boise within the month and was concerned about the lack of a service center. Good to know they have a competent shop in Boise. I also did some research and discovered that Tesla is building a fairly large sales and service center near the Boise airport!

 

[digitalScott]

I live in Missoula, MT and the closest Service Center is 3 hours away in Spokane, WA. Tesla Mobile Service has made 2 visits out to me in my year of ownership. The first for post-delivery door and trim alignment and the second for delivering and swapping my winter wheel/tire set. Awesome service both times. I got to sit in the garage with a beer and chat with them a bit while they work. I can't go back to other car brands until they match the autonomy tech and convenience that I'm getting.

 

[one2many]

Like golf, like beer, like fast cars.