I've had non stop issues with my car and issues have resulted in multiple visits to the service centers each time claiming the issue has been resolved but in fact they have not.
In the past 10 months of ownership of this car, I've been back for multiple issues over 9 times. The car was a CPO model S that was purchased back in September 2017. I was told in the middle procuring the car that it had been in a minor accident and Tesla would make sure it would be repaired to the highest standards. Here are some of the most memorable visits and my experiences.
1) Brake pedal was making a loud squeaking sound each time the brake was applied. This resulted in needing a new brake booster that would take 3 weeks to arrive. After the brake booster was received, I was given a call to take the car back in. I took the car in. A few hours later, I get a call and was told the wrong part had been ordered, so we would need to wait all over again. I arrive at Palo Alto and was about to pick up the car. I noticed a Tesla part box in the trunk and asked what it was. It turns out the brake booster was in the trunk. So I made an unnecessary trip from work to the service center. The brake booster was replaced and the sound was gone.
2) When in reverse, the wheels would rub against the front fender liner. Palo Alto Service tried replacing the liner and confirmed the issue had been fixed. I pick up the car and noticed it was still rubbing and the issue was not resolved. Ultimately, I took it to Dublin service center and they had to replace the front bumper carrier which fixed the issue.
3) Brakes squeaking when coming to a stop. After 3 seperate visits at Palo Alto, each time claiming the issue has been resolved and picking the car up and bringing it back, it turns out the front rotors needed replacement which Dublin did and claimed that the rotors did not look like they were replaced at all even though Palo Alto said they did.
4) A couple months into ownership of the car, the drivers door would not close shut and left me stranded. A mobile tech came out to work and replaced the door hinge and lines. He noted that the body shop did a really terrible job on the repair and it was "Mickey Moused" and would eventually break again if they did not replace a cable for the lock.
Car shaking upon acceleration. Took the car to Dublin. Tech found rear half shafts needed replacement. While the shaking is better now and not as noticeable, its still there.
5) Most recent visit (Palo Alto) - MCU Touchscreen had bubbles. Touchscreen was replaced. Upon picking up the car and driving half way back to work, an airbag indicator light stays lit. I immediately take the car back. Tech updated the software while I went back to work and confirmed the airbag issue has been resolved. I go pick up the car after work, and 5 minutes into the drive, the airbag light comes back on and the issue is not resolved and I have to take the car back in again next week...
This has been an extremely frustrating experience with this car and bringing the car back multiple times to get it fixed. I was a day one Model 3 reservation holder who ultimately cancelled my reservation deciding to go with a CPO Model S that was promised to be delivered in the highest Tesla standard. I am regretting my decision since I am now stuck with a car that has been in the shop non stop. I was hoping back in April after the half shafts were replaced, I finally can rest a bit until the touchscreen decided to go back and now I have to deal with an airbag issue.
I've escalated to Tesla for executive review through the portal. Let's see what they can do for me.
In the past 10 months of ownership of this car, I've been back for multiple issues over 9 times. The car was a CPO model S that was purchased back in September 2017. I was told in the middle procuring the car that it had been in a minor accident and Tesla would make sure it would be repaired to the highest standards. Here are some of the most memorable visits and my experiences.
1) Brake pedal was making a loud squeaking sound each time the brake was applied. This resulted in needing a new brake booster that would take 3 weeks to arrive. After the brake booster was received, I was given a call to take the car back in. I took the car in. A few hours later, I get a call and was told the wrong part had been ordered, so we would need to wait all over again. I arrive at Palo Alto and was about to pick up the car. I noticed a Tesla part box in the trunk and asked what it was. It turns out the brake booster was in the trunk. So I made an unnecessary trip from work to the service center. The brake booster was replaced and the sound was gone.
2) When in reverse, the wheels would rub against the front fender liner. Palo Alto Service tried replacing the liner and confirmed the issue had been fixed. I pick up the car and noticed it was still rubbing and the issue was not resolved. Ultimately, I took it to Dublin service center and they had to replace the front bumper carrier which fixed the issue.
3) Brakes squeaking when coming to a stop. After 3 seperate visits at Palo Alto, each time claiming the issue has been resolved and picking the car up and bringing it back, it turns out the front rotors needed replacement which Dublin did and claimed that the rotors did not look like they were replaced at all even though Palo Alto said they did.
4) A couple months into ownership of the car, the drivers door would not close shut and left me stranded. A mobile tech came out to work and replaced the door hinge and lines. He noted that the body shop did a really terrible job on the repair and it was "Mickey Moused" and would eventually break again if they did not replace a cable for the lock.
Car shaking upon acceleration. Took the car to Dublin. Tech found rear half shafts needed replacement. While the shaking is better now and not as noticeable, its still there.
5) Most recent visit (Palo Alto) - MCU Touchscreen had bubbles. Touchscreen was replaced. Upon picking up the car and driving half way back to work, an airbag indicator light stays lit. I immediately take the car back. Tech updated the software while I went back to work and confirmed the airbag issue has been resolved. I go pick up the car after work, and 5 minutes into the drive, the airbag light comes back on and the issue is not resolved and I have to take the car back in again next week...
This has been an extremely frustrating experience with this car and bringing the car back multiple times to get it fixed. I was a day one Model 3 reservation holder who ultimately cancelled my reservation deciding to go with a CPO Model S that was promised to be delivered in the highest Tesla standard. I am regretting my decision since I am now stuck with a car that has been in the shop non stop. I was hoping back in April after the half shafts were replaced, I finally can rest a bit until the touchscreen decided to go back and now I have to deal with an airbag issue.
I've escalated to Tesla for executive review through the portal. Let's see what they can do for me.
