My manual is blank and screen locks up when I try to read it...have to reboot

[Hookemhorns]

Just got the new release, don't know if this problem is related.

I brought up the manual, and all the section titles are there but the content for all of them is blank.

When I close the manual, the screen dims and locks up completely. I rebooted (two button), but that didn't fix it. Locked up and had to reboot again.

Any ideas? 2016 75D MCU2.

 

[Wol747]

That's exactly what happened with my 2020 Model S a couple of weeks ago - I looked at the manual, which "half displayed" then the screen locked up and I couldn't clear the manual, scroll it or enter my PIN to drive.
Rebooted and it worked again.

 

[RoDancer]

Just got the new release, don't know if this problem is related.

I brought up the manual, and all the section titles are there but the content for all of them is blank.

When I close the manual, the screen dims and locks up completely. I rebooted (two button), but that didn't fix it. Locked up and had to reboot again.

Any ideas? 2016 75D MCU2.

I had the same problem today. 2021 M3

 

[DerbyDave]

Download the manual to a file on your phone or computer. I found the online, in-car manual difficult to work with anyway.

 

[Hayseed_MS]

Mine qorked when delivered. With the latest software update, it now locks up.

 

[DerbyDave]

It must be very difficult for Tesla to produce an app that displays a manual.

 

[Wol747]

Download the manual to a file on your phone or computer. I found the online, in-car manual difficult to work with anyway.

I’d like to know who was the genius that chose to make it in a faded font! And those who can’t change the code to make it just BLACK!

 

[Pianewman]

Ditto here, ever since new (88,xxx). Access Owner's Manual, screen locks up, maybe 2 minutes, then reboots.

 

[whitex]

I'll save you guys time trying to contact Tesla about it.

1. Wait until next update, fix is coming
2. If still broken after update, go to step 1

This is years of Tesla ownership talking. I've seen the above used many times, on a couple of occasions even for mechanical failures (!). Manual in the car has never worked reliably for more than a few updates, something always broke it, so I stopped using it completely, which is what I think Tesla is counting on - use your smartphone, tablet, whatever. I suspect displaying the manual is never tested by Elon (a.k.a. Tesla QA) and when customers report it's broken, it is assigned a very low priority to fix. I have yet to see any reports of broken fart mode though.

 

[RoDancer]

All was fixed after the latest update a few days ago.

 

[Pianewman]

Not here. I just won't try to access the Owner's Manual when I'm idly waiting for someone...

 

[Hayseed_MS]

All was fixed after the latest update a few days ago.

What is update number?

 

[ZilWin]

This is a feature to help discourage distracted driving. The same safe driver protocol that requires a continuous wrestling match with the steering wheel to avoid disconnection from Autosteer functions.

 

[RDoc]

Ours doesn't hang but it is blank and has been for months.
Clearly functionality way beyond Tesla's software "engineers".

 

[Pianewman]

RDoc: Blank for MONTHS????? Seriously? An explanation would be nice...

 

[ZilWin]

I just checked my manual after 4.21.3 and the screen froze(went dim) and climate went to full high. Needed reboot twice to calm things back down. Manual bug is still alive.

 

[Nolakai]

Had the exact same problem in our Model Y this past weekend. Had to reboot twice to get it all working again.

 

[Occhis]

Exact same problem today while in a parking lot trying to read the manual. It worked fine when I first picked up the car in May 2019. Haven’t tried to access owners manual for a very long time before today. Could actually be useful if needed in an emergency situation to look up functionality of things not often used.