I have been having phone app connectivity issues which lead Tesla service team to believe my MCU was dying. It has been months since my app was able to connect to the vehicle. Sure enough, the day before scheduled to take it in, we had the sunroof vented and were poking around at the fireplace mode when boom - the screen went black. The MCU died. No amount of scroll wheel asphyxiation + brake pedal would bring her back. (when you're resetting the MCU, am I the only one who feels like you're suffocating someone with a pillow?)
After dropping off Teslato to the Service Center, they confirmed that the MCU would need to be replaced. I had hoped that MCU 2.0 would be an option, but it looks like Tesla is late on their estimated release of that. It's changed from "Early April" to "Coming Soon". I asked the service rep and they confirmed it's not available at this time, and gave no inkling or glimmer of hope for when it's available.
So they notify me my parts have been ordered and it is ready to come pick it up.
Can you tell me if you were able to shut off the heat and close the sunroof? I'm not sure if it's best to take possession of my car in this state if they were unable to close the sunroof or turn off the heater
Can you pull a fuse out? I hope you can empathize with how unideal this is.
When I arrived to pick up the vehicle, the gentleman behind the counter passed off my keys to me, and looked like he really hoped I would not have any followup questions for him. He said he had his best technician working on the car all day, and they couldn't resolve the problem. They expected me to take my vehicle home, sun roof stuck open, heater on HIGH, for likely a few WEEKS. As politely as I could, plead with him further, and he consulted his technician again. It completely blows me away that the service center cannot disable the heater or close the sunroof manually. What if I let the battery run down to zero to prevent the heater from staying on? No that would likely damage the 12v battery, he says.
He came back with the suggestion that they can have mobile service come out when I get home to completely disable the car to stop the heater from running (and the rest of the car as well). They scheduled this to happen, 6 days later. Debating on cancelling and just not driving it when it rains and keep charging it every other day just so I can have a vehicle.
I love Tesla probably more than I should, but this is frustrating. Not to mention the car is now out of warranty and I'll be paying for this all out of pocket. I'm debating on waiting for the MCU 2.0 to be available - at least I won't be throwing $1600 at old hardware, and instead $2500 at an upgrade. At least the price for the repair seems to have come down - others I've seen around were $2500-$3500.
Sooo.. does anyone know how to manually close a sunroof or kill the heater with a black screen and no phone app connectivity?
After dropping off Teslato to the Service Center, they confirmed that the MCU would need to be replaced. I had hoped that MCU 2.0 would be an option, but it looks like Tesla is late on their estimated release of that. It's changed from "Early April" to "Coming Soon". I asked the service rep and they confirmed it's not available at this time, and gave no inkling or glimmer of hope for when it's available.
So they notify me my parts have been ordered and it is ready to come pick it up.
Can you tell me if you were able to shut off the heat and close the sunroof? I'm not sure if it's best to take possession of my car in this state if they were unable to close the sunroof or turn off the heater
We were not able to shut off the heat nor close the sunroof. Wish we could have
Really, that's not good. There's no way to fix that? What about disconnecting the 12v battery?The MCU is not a serviceable part. after all the diagnostics run, we are confident it needs the MCU replaced. We prefer not to have your car on the lot for, quite possibly, a few weeks before the part arrives.
So I'm going to have my heater on high for possibly a few weeks.Can you pull a fuse out? I hope you can empathize with how unideal this is.
When I arrived to pick up the vehicle, the gentleman behind the counter passed off my keys to me, and looked like he really hoped I would not have any followup questions for him. He said he had his best technician working on the car all day, and they couldn't resolve the problem. They expected me to take my vehicle home, sun roof stuck open, heater on HIGH, for likely a few WEEKS. As politely as I could, plead with him further, and he consulted his technician again. It completely blows me away that the service center cannot disable the heater or close the sunroof manually. What if I let the battery run down to zero to prevent the heater from staying on? No that would likely damage the 12v battery, he says.
He came back with the suggestion that they can have mobile service come out when I get home to completely disable the car to stop the heater from running (and the rest of the car as well). They scheduled this to happen, 6 days later. Debating on cancelling and just not driving it when it rains and keep charging it every other day just so I can have a vehicle.
I love Tesla probably more than I should, but this is frustrating. Not to mention the car is now out of warranty and I'll be paying for this all out of pocket. I'm debating on waiting for the MCU 2.0 to be available - at least I won't be throwing $1600 at old hardware, and instead $2500 at an upgrade. At least the price for the repair seems to have come down - others I've seen around were $2500-$3500.
Sooo.. does anyone know how to manually close a sunroof or kill the heater with a black screen and no phone app connectivity?