I had a charging issue a few weeks ago.
I was on my way home from Northampton, charged at a Supercharger fine. Needed a quick top up in Mansfield when I received the error 'Charging Equipment Not Ready' I tried 3 different stalls as well as Osprey and Instavolt. All the same result. Called Tesla who went through hard reset, still no change.
Here is where i get really annoyed.....
Tesla said that they will have to recover the vehicle and sort me a rental to get home. Should take no longer than 10-15 mins for recovery to get in touch. 2 hours go by and nothing. Enterprise called me and said he was on his own so couldn't get a rental car to me. I had already booked a Taxi home (which i asked Tesla to cover).
Finally, get through to Tesla Roadside again who said 2 recovery companies cancelled the job and they will rebook. 5 mins later i get a text saying recovery on the way. The car eventually got recovered at 10:22pm, 6 hours after i initially called.
If i hadn't of booked that Taxi, me and my 6 year old daughter would of been stranded.
The car was sat in the recovery yard for 4 days before it was taken to Tesla Nottingham. Tesla Notts eventually fixed it and drove it back to my house in Leeds. They replaced the Charge port ECU due to excessive SLAC???
It's been 3 weeks now and have not received a response to my complaint email, I have chased 4 times and no sign of the refund of my Taxi.
The whole experience has been shocking from Tesla.