this statement makes it sound like you have never in your life had something like this happen to you in any other car
There was a comment on your statement that you now cant take this car on a road trip.
Not a great look for a mod, IMO. This person has suffered a failure that
many of us are having right now, and Tesla is pretty quiet about it. The only other vehicle I've had with spontaneous failures from an otherwise working and well maintained vehicle was a used Land Rover. OP simply noted that because there was no warning, and nothing leading up to this kind of complete failure of the vehicle that leaves it undriveable, they don't feel like they can be far away with it and risk the same fate. I am 1000% in agreement with them, and I've road tripped my Model 3. Never had to think about what happens if it stops working until recently. Well, except for what happens if the HVAC fails in the dead of winter. That I do have to be worried about.
The fact that mods around here demand photos of things, and make snap defensive comments like this is offputting to say the least. This person's got a car that likely cost them well over $50k and it just stopped working in an instant. That's not normal, that's not something that fans of the Tesla brand should
try to normalize, and the number of these exact types of failures that are showing up this year should be a canary in a coal mine for Tesla. It's just too bad enthusiasts stopped pushing for the brand to be better and have just accepted this kind of issue as the cost of owning a Tesla.
It eventually turned the headlights off and unlocked again. We initiated roadside assistance who troubleshooted and eventually sent a tow truck. The tow truck couldn't tow it because by now somehow the parking brake engaged, but they didn't bring a dolly, so that will happen tomorrow morning.
This sounds like perhaps the inverter on your front motor died, which causes the high voltage pack to disconnect. The 12v battery can't run the car for very long, so eventually it all just dies. Even worse, if you use a jumper pack that tow trucks often carry, that battery is barely enough to boot the car up, put it in tow mode, and have it turn off again. Mine had to be put on plastic skids and dragged out of my garage backwards up onto the flat bed. Tesla's advice regarding how I might put my window back up now that the car didn't have power was "is there another charged jumper pack you can use?". That was after 50 minutes on hold waiting for someone to even answer, then 10 minutes of trying to access my powered off car to try to diagnose it.
My car has been in the service center since July 18. They were supposed to receive parts the last week of July, but said maybe a day or two later. We're now starting the second week of July and I haven't even heard if the parts have arrived. In the mean time, I'm in a loaner Model 3 that's from 2019 and it has such a loud, creaky suspension that I can't believe they'd give it to a customer like this.
Good luck to you. I hope it's something extremely simple and you're back to happily owning your car in no time without worry of anything like this happening again.
Actually, at the risk of making people mad, it sounds like someone didn’t return the loaner when they asked, so there is probably a lot more to the whole story and we are seeing one side. Not uncommon.
The standard loaner agreement has said the fee is $100 per day for keeping the loaner after your car is done. What has happened
many times before is that Tesla keeps your car for a month or two, your life continues on, and they call you at the least convenient time to tell you your car is ready to be picked up. If you can't drop everything and go get your car that day, they start charging you $100. If they had service centers in ever state in the US, that might be slightly more reasonable. But lots of us have to drive an hour, two hours, four hours to a service center on a moment's notice. If they call you at noon, they're four hours away without traffic, and close at 5pm, the odds of getting there are zero. If you've done something foolish like go on vacation, you're totally up the creek.
The agreement also very clearly states you're allotted a maximum of 250 total miles per day. The one way trip if you live in Maine and have to go to Massachusetts is nearly that far. So it's not really as generous a loaner policy as I've had with other dealerships. And since Tesla is so overbooked with service, and parts are so hard to come by, it's basically a roll of the dice to figure out how long you'll be without a car.