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My Model 3 is broken, need help

About 2 months ago I received my first Tesla model 3. I bought it via a 3rd party car dealership. Since then, I’ve been having multiple issues with my tesla, and I’m pretty desperate at this point so I decided I might as well post about it here.

Here is a list of the problems with my Tesla:

-The screen is completely broken. Since about a month ago, the screen has been malfunctioning - it keeps rapidly restarting (about every 2-3 sec or so) to a point where its not even usable.

-A notification which says “V12 battery needs to be replaced” keeps popping up on the screen, despite the fact that it has already been replaced.

-Tesla refuses to transfer the ownership of my car to my tesla account. Over the course of the last two months, I have mailed them at least 15 times, yet, I have never received a single answer from the regarding this matter. This means i cant use the app & that i cant possibly update the software.

-Iceland currently has one tesla service, but since the car was imported from the us, meaning that the warrant doesnt extend to Europe. In other words, i cant do anything to fix my car, unless i decide to pay the service here in Iceland thousands of dollars.

Anyways, i dont know if this is the right place to post this sort of stuff, but as i said im pretty desperate. Any kind of help is appreciated. Thanks in advance :)
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Moderator
Nov 28, 2018
17,584
23,643
Riverside Co. CA
About 2 months ago I received my first Tesla model 3. I bought it via a 3rd party car dealership. Since then, I’ve been having multiple issues with my tesla, and I’m pretty desperate at this point so I decided I might as well post about it here.

Here is a list of the problems with my Tesla:

-The screen is completely broken. Since about a month ago, the screen has been malfunctioning - it keeps rapidly restarting (about every 2-3 sec or so) to a point where its not even usable.

-A notification which says “V12 battery needs to be replaced” keeps popping up on the screen, despite the fact that it has already been replaced.

-Tesla refuses to transfer the ownership of my car to my tesla account. Over the course of the last two months, I have mailed them at least 15 times, yet, I have never received a single answer from the regarding this matter. This means i cant use the app & that i cant possibly update the software.

-Iceland currently has one tesla service, but since the car was imported from the us, meaning that the warrant doesnt extend to Europe. In other words, i cant do anything to fix my car, unless i decide to pay the service here in Iceland thousands of dollars.

Anyways, i dont know if this is the right place to post this sort of stuff, but as i said im pretty desperate. Any kind of help is appreciated. Thanks in advance :)

It sounds to me like you were trying to "get a deal" by getting a used tesla of unknown usage, from the US, via a third party dealership, in iceland. Unless you are handy like "rich rebuilds" or something, your only real choice that I see is to pay the money and get tesla to look at it.
 

KenC

Active Member
Sep 4, 2018
4,874
4,653
Maine
About 2 months ago I received my first Tesla model 3. I bought it via a 3rd party car dealership. Since then, I’ve been having multiple issues with my tesla, and I’m pretty desperate at this point so I decided I might as well post about it here.

Here is a list of the problems with my Tesla:

-The screen is completely broken. Since about a month ago, the screen has been malfunctioning - it keeps rapidly restarting (about every 2-3 sec or so) to a point where its not even usable.

-A notification which says “V12 battery needs to be replaced” keeps popping up on the screen, despite the fact that it has already been replaced.

-Tesla refuses to transfer the ownership of my car to my tesla account. Over the course of the last two months, I have mailed them at least 15 times, yet, I have never received a single answer from the regarding this matter. This means i cant use the app & that i cant possibly update the software.

-Iceland currently has one tesla service, but since the car was imported from the us, meaning that the warrant doesnt extend to Europe. In other words, i cant do anything to fix my car, unless i decide to pay the service here in Iceland thousands of dollars.

Anyways, i dont know if this is the right place to post this sort of stuff, but as i said im pretty desperate. Any kind of help is appreciated. Thanks in advance :)
Aren't there consumer protection laws in Iceland? I would think the first place to go is back to the 3rd party dealer, and have them fix it or pay to have it fixed.
 

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