Here we go:
15:00 : arrived on time. Warm welcome. Was told contracts were missing. Had to wait in the guest room but could see part of my X behind two M3
15:20 : they came back. Still no contract. But they offered me to have a look at the car while I wait. Car looks amazing. After looking at it inside out I couldn’t find any cosmetic issue. No misalignment. No FWD problem. No paint scratch or dent. Interior is really nice. Fit and finish is amazing.
15:30 : while I was looking at my car a coworker of mine arrived to pickup is M3. After half an hour they couldn’t find his car... finally, it was the one next to mine that was receiving a software update.
16:00 : the “fun” begins... they arrive with the contract. Seems that the wrong contract from another customer was uploaded in my system initially. After a quick look at the contract I right away noticed that the price was not adjusted... when I told the person, she had no clue what I’m talking about... I explained to her that it has been a real hassle during the last three weeks to get any update on this by email. That I notified them of the several testimonies from this forum of people either getting a price adjustment or being promised one. That I needed to have a confirmation otherwise I couldn’t take delivery of the car like that. I finally got an answer by email three days ago that it was going to be done at delivery. What a surprise from Tesla that no one here knows anything about this...
17:15 : I am now inside the showroom in my Tesla after setting up everything. My son is playing some Atari games in the screen while we wait from some news from California to see if I can drive away today...
I was afraid I will have fit and finish issues and I’m really glad that so far the car is perfect. Haven’t driven it yet, so we’ll see.
But the costumer service is turning my delivery into a bitter experience
