TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

My MX in car accident while in transit by Tesla rep after repair

Discussion in 'Model X' started by QQQ, Jun 8, 2017.

  1. QQQ

    QQQ Member

    Joined:
    Aug 11, 2015
    Messages:
    16
    Location:
    SF
    Never knew this would happen but I was waiting for my MX to be delivered back to me after some repair works and I got a call from a Tesla rep that a car tried to cut through the line and ran into my MX damaging the front left part of the bumper. He said he's filing a polic report and will take care of the repairs (which could take week+). I have personally been never invovled in a car accident so am not sure how to handle in this situation. Do I just let Tesla take care of everything? How will this impact the value of the car / accident record, etc.? Any thoughts would be appreciated. Thank you!
     
  2. QQQ

    QQQ Member

    Joined:
    Aug 11, 2015
    Messages:
    16
    Location:
    SF
    I was waiting for my Tesla to be delivered back to me after some repair works and I got a call from a Tesla rep that another car tried to cut through the lane and ran into my car damaging the front left part of the bumper. He said he's filing a polic report and will take care of the repairs (which could take week+). I have personally been never invovled in a car accident so am not sure how to handle in this situation. Do I just let Tesla take care of everything? How will this impact the value of the car / accident record, etc.? Any thoughts would be appreciated. Thank you!
     
  3. QQQ

    QQQ Member

    Joined:
    Aug 11, 2015
    Messages:
    16
    Location:
    SF
    Moving to another forum
     
  4. croman

    croman Active Member

    Joined:
    Nov 21, 2016
    Messages:
    1,270
    Location:
    Chicago, IL
    It doesn't sound structural. Resale value might nevertheless be affected. Read up on "diminished value" and talk to Tesla about a payment to compensate for that. This is especially critical if there is structural damage (this sounds cosmetic but might still show up in a Carfax).
     
  5. gearchruncher

    gearchruncher Member

    Joined:
    Sep 20, 2016
    Messages:
    435
    Location:
    Seattle, WA
    Sorry to hear about that. Not to be a downer, but to be a realist as someone that has been rear-ended 3 times in 3 years:

    If a police report exists, it will be on the carfax. If it's on the carfax, it's a vehicle with a damage history. Future buyers will wonder. Many will walk away because there will be other cars that don't have a damage history. Your car will sell for less in the future. I just sold a car with two "accidents" on the Carfax and it sold for $5K less than a car with no accidents (on a $25K car). Didn't matter what the accidents were.

    The appropriate thing here is to ask Tesla for "diminished value." This is a pain. They will argue with you over how much this is. Make them take pictures of the car before ANY repairs. Keep all documents showing what they repaired so you can give the pics and documents to future buyers so they can see that it was minor. But with all that, they'll pay less than a pristine car. For a simple bumper cover replacement, I'd say $1,500 less would be fair, so Tesla should pay something like that.

    Chances are 95% that they won't pay, and you'll have to decide if it's worth it to go to small claims court.

    It sucks, but that's the reality. The easier path is to just suck it up as part of life, make sure they repair it well, and move on and worry about it when it comes time to sell.

    As a final FYI, some dealers (like Car Max) won't buy a car with any marks on the carfax, no matter how great your story is about minor damage.
     
    • Helpful x 1
    • Informative x 1
  6. BluestarE3

    BluestarE3 Active Member

    Joined:
    Apr 2, 2016
    Messages:
    2,536
    Location:
    Norcal
  7. zackmilo

    zackmilo No chrome for me!

    Joined:
    Nov 25, 2015
    Messages:
    778
    Location:
    Los Angeles, California
    look at my thread. 20k plus of damages
     
    • Disagree x 1
  8. kev1n

    kev1n Member

    Joined:
    Nov 17, 2016
    Messages:
    282
    Location:
    Bay Area
    troll post?
     
  9. QQQ

    QQQ Member

    Joined:
    Aug 11, 2015
    Messages:
    16
    Location:
    SF
    Croman - Thanks for the note. Hopefully, no report to Carfax...

    BluestarE3/kev1n - No, same vehicle. I wanted to move the post and delete the car type to be not that specific but I just don't have the editing capability.
     
  10. gearchruncher

    gearchruncher Member

    Joined:
    Sep 20, 2016
    Messages:
    435
    Location:
    Seattle, WA
    In what way does this add to the OP's question?
     
  11. QQQ

    QQQ Member

    Joined:
    Aug 11, 2015
    Messages:
    16
    Location:
    SF
    Thank you much, Gearchruncher. I spoke with the rep who drove my car. He assuring me no structural damages and a bumper damage won't be reported to Carfax so hopefully he's right. He's still waiting for polic report so probably will know more when he brings my car to an autoshop they use... Would've thought Tesla would repair/replace it themselves but guess it's going to be sent to a 3rd party.
     
  12. gearchruncher

    gearchruncher Member

    Joined:
    Sep 20, 2016
    Messages:
    435
    Location:
    Seattle, WA
    You can't trust Tesla that it won't end up on Carfax. I had a window broken once that ended in a police report and it ended up on carfax. The VIN is on an accident report on a police report. If that gets entered into a computer, it's over. Tesla doesn't control that.

    If you are otherwise OK with the repair and don't care unless it ends up on the various reporting sites, get Tesla to put it in writing. "The incident on 6/8/2017 will not end up on a VIN report for this car, and if it does, Tesla will reimburse you $1,500 for diminished value."

    They won't do it because they know they don't control that. If they really have faith it won't end up on there, then they should sign that right away.
     
    • Helpful x 1
    • Like x 1
  13. stopcrazypp

    stopcrazypp Well-Known Member

    Joined:
    Dec 8, 2007
    Messages:
    8,821
    Ditto on asking for diminished value (I don't know how much it's worth though). Hopefully this causes Tesla to ask for the other driver for it too.
     
  14. chillaban

    chillaban Active Member

    Joined:
    May 5, 2016
    Messages:
    1,640
    Location:
    Bay Area
    I agree with what everyone has said: Ask for diminished value, and if third party sale is important to you, get in writing that this accident won't show up on Carfax, otherwise you will be reimbursed financially or otherwise made whole.

    Also, make sure that you or they file your SR-1 form to CA if the damages are above the statutory limit.

    Finally, from a past experience with Carfax and similar services: It may take as long as a year for the report to update.
     
    • Informative x 1
  15. MP3Mike

    MP3Mike Active Member

    Joined:
    Feb 1, 2016
    Messages:
    3,383
    Location:
    Oregon
    It sounds to me like your claim would be against the person that tried to cut through the line and hit your X, not Tesla. (Or at least that is another avenue you can go down for a diminished value claim.)
     
    • Like x 1
  16. QQQ

    QQQ Member

    Joined:
    Aug 11, 2015
    Messages:
    16
    Location:
    SF
    Thanks, MP3Mike. Wow, up to a year. Then I guess asking for a writing is the only way. Will see what I can do.
     
  17. QQQ

    QQQ Member

    Joined:
    Aug 11, 2015
    Messages:
    16
    Location:
    SF
    Attaching a photo of the accident. I understand cars go through depreciation but a car with no accident record one day getting this type of damage while away from you is not something I was ready for.
     

    Attached Files:

  18. Az_Rael

    Az_Rael Supporting Member

    Joined:
    Jan 26, 2016
    Messages:
    2,341
    Location:
    Palmdale, CA
    It is hard. I had a 4 month old car rear ended while stopped at a red by a uninsured driver once. Car was repaired under my insurance, but I was unable to make a dimished value claim without going to court (my insurance refused to pay). The body shop claimed "no frame damage", but it turned out they had to weld structural parts back on and that was detectable as repaired when I traded it in. Cost me several grand in the end.

    All for something that was not my fault and that I had no control over. In the end I just accepted it and moved on.
     
  19. bhzmark

    bhzmark Active Member

    Joined:
    Jul 21, 2013
    Messages:
    1,545
    Police report almost certainly means it will be on Carfax. Unless they had the foresight to give the cop a wrong Vin number somehow.

    Someone rearended me once and I got their admission of fault and apology on camera video and took pics and got their insurance info and never called cops (to her surprise and relief). She didn't want a ticket and I didn't want a Carfax.

    Her ins co paid no problem --- as well as diminished value with some encouragement.
     
  20. mblanshard

    mblanshard Member

    Joined:
    Apr 7, 2016
    Messages:
    37
    Location:
    Apex, NC
    As others have stated it will be on the carfax for sure. I had an insurance claim where my son opened up the door and scratched a person's car. She refused to take my money for it and insisted to use my insurance. The total was like $500 in damages total (it was considered property damage so zero deductible). When I went to sell the car it showed up as an at fault accident with property damage.
     

Share This Page