cali8484
Member
Update: Received a replacement unit from Enel one week after reporting the problem. They sent a 2020 model (with one LED light) that had manufacture date only 6 weeks prior to me receiving it. The unit had a "refurbished" label but it looked new. Most importantly, the new unit charges the car without issues. As others have noted however, the 2020 JuiceBox model has a weaker WiFi radio and disconnects for a few minutes every few days while the old unit didn't disconnect from my WiFi even once. Overall, a very positive experience with the warranty claim.
Frankly, cloud dependent access is only real complaint I have about the JuiceBox. Just the past couple weeks it would show offline for up to a day even though the Wifi and Internet connectivity are just fine as confirmed with JuiceBox support. It appears they recently updated cloud server software and there are some hiccups.