Hello everyone, first post here and happy to join the forum.
I just received my 2021 Model Y performance 3 days ago. I really love the car and driving it is amazing, I also love the looks, the technology, and did I say no more gasoline?
However, as I have found out the hard way, the customer service from Tesla is poor. I understand the platform of trying to be techie and modern but it would be nice to sometimes be able to speak to another human being. Everything is done through emails and the app, which is cool, but to me gets annoying.
Also the quality control is questionable. The car was delivered with a tear on the passenger's seat, and less than 24 H later the rear spoiler is coming off and part of a rubber trim is coming off. What a disappointment!!.. yes, I made an appointment through the app to have service fix it.
The delivery of the car was also poor, they basically told me to go watch the videos and learn how to use the car. I have never driven a Tesla so the whole system was completely new to me.
lastly, I definitely miss the top 360 degree rear view camera from my BMW 550. Makes parallel parking so much easier.
Anyway, I hope Tesla corrects these issues. I was thinking on buying a model 3 for my wife but I am not sure anymore.
I just received my 2021 Model Y performance 3 days ago. I really love the car and driving it is amazing, I also love the looks, the technology, and did I say no more gasoline?
However, as I have found out the hard way, the customer service from Tesla is poor. I understand the platform of trying to be techie and modern but it would be nice to sometimes be able to speak to another human being. Everything is done through emails and the app, which is cool, but to me gets annoying.
Also the quality control is questionable. The car was delivered with a tear on the passenger's seat, and less than 24 H later the rear spoiler is coming off and part of a rubber trim is coming off. What a disappointment!!.. yes, I made an appointment through the app to have service fix it.
The delivery of the car was also poor, they basically told me to go watch the videos and learn how to use the car. I have never driven a Tesla so the whole system was completely new to me.
lastly, I definitely miss the top 360 degree rear view camera from my BMW 550. Makes parallel parking so much easier.
Anyway, I hope Tesla corrects these issues. I was thinking on buying a model 3 for my wife but I am not sure anymore.