Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register
  • Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
  • The final cut of TMC Podcast #27 is available now with topics time-stamped. We discussed: Consolidation in LiDAR manufacturers; Volvo EX90 shipping with LiDAR; FSD Beta Full Release in N.A.; FSD detecting autopilot cheats, Gwen Shotwell directly overseeing SpaceX Starship; and more. You can watch it now on YouTube. We should have it published to podcast networks shortly.

My Own Little Tesla Service Gripe....

joebruin77

Active Member
Dec 23, 2018
1,305
1,264
Encino, CA
Overall, I am a huge Tesla fan. I love my P3D. Up until now, I have had positive experiences with Tesla service. But I have to vent and share my own Tesla service gripe.

About a week ago, I discovered that the plug (aka wand) part of my home wall connector was damaged. I decided that I would replace the damaged plug with a new one. So first I called my local service center during normal business hours. I was put through to voice mail. I left a message and, as of today, I have not received a call back. So then I went to the chat function on the Tesla website. The good news is that I did get through to Tesla chat support fairly quickly. But when I described the issue, since I was calling about the Wall Connector I purchased through the online Tesla store, the rep told me that I had to email the tesla online store and ask about how to get the plug repaired or replaced. I promptly did this and, as of today, still no reply from the Tesla online store.

A fellow member of this forum, #iluvmacs, gave me a link to a third-party vendor that sells the plug and 24ft cable. I emailed the sales department of this third party vendor and, ironically enough, I got a reply from this vendor just a couple hours later. So Tesla cannot reply to a voice message or an email for days, and yet a smaller third party vendor can reply in 2 hours? Very frustrating.

I plan on replacing the plug and cable and also I plan to have a Nema 14-50 outlet installed next to the Wall Connector as a backup in case the Wall Connector becomes inoperable for any reason in the future.

I love Tesla, but man do they need to up their game when it comes to service.
 
  • Like
Reactions: Kleenerth3 and KenC
Good news, I was contacted by a home wall connector installation manager and they are seeing if my damaged connector plug/wand can be covered by the warranty. I am hoping that Tesla service will come through for me. Just wanted to give Tesla props for following up with me.
Hey, it only took a few days... ? Really?!?
I agree with you that they need to step up their game, a ton. The day I ordered my 3 I also ordered a HPWC online at the Tesla Shop. 3 weeks after I got the car I had to go to the Service Ctr and buy one there. The only thing I ever heard from the Shop was after I cancelled my order. They did acknowledge my stopped order, 5 weeks later. o_O
I'll give them a hearty congrats, now make a few days a few hours and they'll have gotten up to speed with other online sites.
Then I might try to shop there again... :)
 
  • Like
Reactions: joebruin77

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top