Overall, I am a huge Tesla fan. I love my P3D. Up until now, I have had positive experiences with Tesla service. But I have to vent and share my own Tesla service gripe. About a week ago, I discovered that the plug (aka wand) part of my home wall connector was damaged. I decided that I would replace the damaged plug with a new one. So first I called my local service center during normal business hours. I was put through to voice mail. I left a message and, as of today, I have not received a call back. So then I went to the chat function on the Tesla website. The good news is that I did get through to Tesla chat support fairly quickly. But when I described the issue, since I was calling about the Wall Connector I purchased through the online Tesla store, the rep told me that I had to email the tesla online store and ask about how to get the plug repaired or replaced. I promptly did this and, as of today, still no reply from the Tesla online store. A fellow member of this forum, #iluvmacs, gave me a link to a third-party vendor that sells the plug and 24ft cable. I emailed the sales department of this third party vendor and, ironically enough, I got a reply from this vendor just a couple hours later. So Tesla cannot reply to a voice message or an email for days, and yet a smaller third party vendor can reply in 2 hours? Very frustrating. I plan on replacing the plug and cable and also I plan to have a Nema 14-50 outlet installed next to the Wall Connector as a backup in case the Wall Connector becomes inoperable for any reason in the future. I love Tesla, but man do they need to up their game when it comes to service.