It has nothing to do with Tesla. Contracts are done by a third party. What you’re saying is akin to going to a store, not being able to use your credit or debit card because the network is down, and you saying that the store doesn’t need your business.
I don't effing care. I am dealing with Tesla ... not with this 3rd party.
Granted the system was down today, but that's no reason for the delay/tardy responses in the days prior