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MY Sentry Mode Live View Trial?

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Question: If you just received your vehicle and are within your one year of free premium connectivity, will Sentry Mode Live View work?


I have a MYLR that we just got , on 4.2.3 of the app and have the latest hardware/software.


Why isn’t live view an option on my app??
 
Yep, I’m in my free year and it works. Your vehicle may need an update to support the feature though. From what I’ve heard, it usually takes a few weeks for new deliveries to get on the normal update track, though in my case it was a little over 2 months.
Thank you for the clarification, but that makes no sense! Lol. I’m gonna run out to the car and see what my cars software is at. Because I think it said I’m up to date. No way to speed that up? Lol
 
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I don’t see on the car how to request a software update. Is it a service ticket ?

You dont. You wait until they deploy it to your vehicle.


To help the myriad of posts currently landing asking the same basic questions.
Slightly tongue in cheek but moderately within the realms of possibly being factual in as far as anyone can prove otherwise.
Patent Pending Twiglett expectation guidelines for when software updates arrive. OK, not actually patent pending, but still expectation guidelines.
  • No, there is no way to predict when your car will get an update
  • No, you aren’t being picked on because you got the lowest cost car or the most expensive one, in fact....
  • No, just because you paid for the (currently) most expensive car you won't get updates faster.
  • No, setting “advanced” probably won’t get the update faster, setting it to standard may or may not slow it down.
  • No, 7 days isn’t too long between updates. Actually you may have to wait 4-6 weeks in some cases, even if you’ve selected advanced.
  • Yes, sometimes you can get a new update on consecutive days
  • Yes, sometimes there can be many, many newer versions than your car has. I’ve sometimes seen 12 releases newer than installed on my car.
  • No, Tesla aren’t wasting time working on games, they have game developers just for that.
  • No, Tesla aren't wasting time on "feature X" - they're probably doing it because someone asked.
  • My cars average time between updates is 13 days, max is 42 days from 87 updates - YMMV
  • My cars average install time from discovery is 3 days, max is 14 days - YMMV
    • My car has had updates installed on the day of discovery 19 times out of 87 updates.
  • No, getting angry about it doesn’t speed up the install date, neither does being patient, its just that applying patience really helps you deal with it.
Added update versioning for good measure.
Updates are currently formatted year.week #.branch.version - usually, so 2021.4.21.3 is
Year 2021
Week # 4
Branch/Version 21
Sub version 3
2021.24 is initial release of that week. 2021.24.3 is the third version of that week release etc etc
That does mean that a newer week # doesn't necessarily mean it has all the updates included in the week before, especially if they are close. This can happen with version # as well.

I'm sure there are more but my fingers are getting tired.
[edit] Mods please feel free to change the post title if you like ;)
 
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I have software version 2021.40
my app is updated iOS
I went to the car’s controls, safety and security
there is no tab to enable live view…
what should I do?
1636580327991.png

These are the pre-requisites. Does you car meet all of them?

EDIT: I'd say it's likely that, if you meet the Hardware requirements, it's a feature that's not yet available outside of the USA.
Tesla probably has a contract in place with mobile carriers to enable that. That in itself is very likely per country.
 
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View attachment 731569
These are the pre-requisites. Does you car meet all of them?

EDIT: I'd say it's likely that, if you meet the Hardware requirements, it's a feature that's not yet available outside of the USA.
Tesla probably has a contract in place with mobile carriers to enable that. That in itself is very likely per country.


Yes I have a 2019 sr+
Hw 2.5
Premium connectivity
Oh ok..
I didn’t know it was only available in the US.
I’m in Canada
 
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