Since I am sure that Elon reads this forum every day I thought I would communicate with him here.
To summarize: Tesla Service Needs Your Attention.
A couple of updates ago when eye tracking was enabled, my Model S started falsely accusing me of not paying attention. After getting the threat to remove my FSD beta if my inattention persists, I scheduled an appointment with service to look into it. After 3 hours in the waiting room they tell me that they drove it through their test loop (about 3 miles I believe) and could not replicate the problem. They scheduled mobile service to come to my driveway and replace the interior camera. A week or so later a tech came out and replaced the camera. No test drive was done. The next morning I get in the car and a bunch of things are no longer working. No TACC, no AP, no Sentry mode, intermittent backup camera and side cameras. Rain sensing wipers won't sense rain. Seems like anything to do with cameras are no longer working. Called the service center and they put me on the waiting list - 2 weeks out. That was their first transgression. Since it was apparent that their own service guy managed to cripple my car, they should have had a tech in their shop put in some overtime and get this Tesla-induced problem fixed asap. They wouldn't do this so I had to wait. At this same time I added to my work order a new windshield, hit by a rock. Paid for by insurance co. Repairs were expected to be complete by the end of the appointment day. I go, and I sit, from 8 until around 4, where they then tell me I need to go to Hertz and rent a car (Tesla pays) since mine won't be ready for days. On the expected completion day I get a notice from Tesla that my car's expected completion date is now about 5 days farther out. On that expected completion date it is extended again, this time 10 days out (to Aug 19). They tell me the windshield they ordered was damaged and had to order another. This, and they won't allow me to come pick it up and bring it back when the windshield arrives. They tell me it isn't drivable. And THEN I get a notice that my appointment is for Aug 30th! My appointment? I don't need no stinkin appointment when my car is already sitting on their lot! I call and tell them this, and then the appointment message disappears. So I assume that my expected completion date is still the 19th.
I'll add to this story as things get worse. I have no expectation that it will get better.
To summarize: Tesla Service Needs Your Attention.
A couple of updates ago when eye tracking was enabled, my Model S started falsely accusing me of not paying attention. After getting the threat to remove my FSD beta if my inattention persists, I scheduled an appointment with service to look into it. After 3 hours in the waiting room they tell me that they drove it through their test loop (about 3 miles I believe) and could not replicate the problem. They scheduled mobile service to come to my driveway and replace the interior camera. A week or so later a tech came out and replaced the camera. No test drive was done. The next morning I get in the car and a bunch of things are no longer working. No TACC, no AP, no Sentry mode, intermittent backup camera and side cameras. Rain sensing wipers won't sense rain. Seems like anything to do with cameras are no longer working. Called the service center and they put me on the waiting list - 2 weeks out. That was their first transgression. Since it was apparent that their own service guy managed to cripple my car, they should have had a tech in their shop put in some overtime and get this Tesla-induced problem fixed asap. They wouldn't do this so I had to wait. At this same time I added to my work order a new windshield, hit by a rock. Paid for by insurance co. Repairs were expected to be complete by the end of the appointment day. I go, and I sit, from 8 until around 4, where they then tell me I need to go to Hertz and rent a car (Tesla pays) since mine won't be ready for days. On the expected completion day I get a notice from Tesla that my car's expected completion date is now about 5 days farther out. On that expected completion date it is extended again, this time 10 days out (to Aug 19). They tell me the windshield they ordered was damaged and had to order another. This, and they won't allow me to come pick it up and bring it back when the windshield arrives. They tell me it isn't drivable. And THEN I get a notice that my appointment is for Aug 30th! My appointment? I don't need no stinkin appointment when my car is already sitting on their lot! I call and tell them this, and then the appointment message disappears. So I assume that my expected completion date is still the 19th.
I'll add to this story as things get worse. I have no expectation that it will get better.
