TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
Start a Discussionhttps://teslamotorsclub.com/tmc/tags/

My solar installer, Heliopower went bankrupt.

Discussion in 'Energy, Environment, and Policy' started by MXWing, May 18, 2017.

  1. MXWing

    MXWing Active Member

    Joined:
    Oct 13, 2016
    Messages:
    1,337
    Location:
    Orange County, CA
    I received a letter in the mail stating that my Solar Installer, Heliopower is declaring Chapter 11 and I am listed as a creditor of this debtor.

    My system is installed and running. But I of course am concerned about worthless warranties and support going forward.

    Any advice or guidance on what I should do?

    Thanks
     
  2. Sharkbait

    Sharkbait Member

    Joined:
    Apr 5, 2016
    Messages:
    486
    Location:
    Los Angeles
    My system was installed almost three years ago. Early on, I had a problem with two panels the installer swapped out under warranty. I presume your panels came with a warranty, so maybe another company that reps or resells your brand panels, inverter/s or micro-inverters could provide warranty service. It's worth making a few calls. Good luck.
     
    • Informative x 1
  3. bakerboy

    bakerboy Member

    Joined:
    Mar 2, 2017
    Messages:
    198
    Location:
    So. Cal.
    I'm currently "interviewing" solar companies and one of the things we ask is what happens if your company goes belly up, pretty much they all say that they have "million dollar" insurance policies that would protect us. I personally don't know how that works, but maybe you can start there.
     
  4. MXWing

    MXWing Active Member

    Joined:
    Oct 13, 2016
    Messages:
    1,337
    Location:
    Orange County, CA
    If it is of any help:

    My panels are
    Mitsubishi
    LG

    Inverters are SolarEdge
     
  5. Sharkbait

    Sharkbait Member

    Joined:
    Apr 5, 2016
    Messages:
    486
    Location:
    Los Angeles
    The equipment manufacturers should also know when their stuff was manufactured, which would support their warranties. Don't the manufacturers pick up the installer's labor for replacing their defective equipment?
     
    • Informative x 1
  6. miimura

    miimura Active Member

    Joined:
    Aug 21, 2013
    Messages:
    2,150
    Location:
    Los Altos, CA
    Not all solar equipment warranties cover labor. Enphase specifically does not, last I heard. So, if your original installer has gone belly-up you would have to either remove and ship the failed product for replacement, or find a new installer that will do it for a reasonable fee. My installer, Solar Universe, said that they got a significant number of calls from people in this situation and they were happy to provide that service.
     
  7. Sharkbait

    Sharkbait Member

    Joined:
    Apr 5, 2016
    Messages:
    486
    Location:
    Los Angeles
    #7 Sharkbait, May 18, 2017
    Last edited: May 18, 2017
    One other note. If you have anyone coming out to replace a panel or micro-inverter on your roof, make darn sure the company has insurance, they're bonded and their laborer is covered by workmen's comp. An installer that falls off your roof will most likely end up taking your house once he gets out of the hospital if his company didn't have him covered,:eek: at least in this state.
     
    • Helpful x 1
  8. MXWing

    MXWing Active Member

    Joined:
    Oct 13, 2016
    Messages:
    1,337
    Location:
    Orange County, CA
    Here is the Chapter 11 notice I got.

    Am I realistically able to get anything since I've "lost" any support or warranties or performance I am supposed to get through Heliopower?
     

    Attached Files:

  9. AudubonB

    AudubonB Mild-mannered Moderator Lord Vetinari*

    Joined:
    Mar 24, 2013
    Messages:
    5,496
    Ouch. Very sorry to hear this is happening to you.

    But take heart: these very simple systems really are intrinsically bullet-resistant, if not bulletproof.

    • Your panels* and their mounting rack are very, very likely not to cause you any trouble over their expected & (formerly)warranted life.
    • The Solar Edge inverter - something might come up, yes. Were it to happen, you might be looking at anything from a $100 to perhaps $400 repair bill.
    And that's about all there is to it.

    Lastly, can you tell us even a thumbnail sketch of Heliopower's warranty and service agreement?


    * There is something I don't like: can you tell us why you have both Mitsubishi AND LG panels? It's a good idea never to mix panels, even those with only innocuous-seeming differences. Are they, perhaps, on separate strings and going into separate charge controllers (if you have batteries) or inverters?
     
    • Informative x 1
    • Like x 1
  10. nwdiver

    nwdiver Active Member

    Joined:
    Feb 17, 2013
    Messages:
    3,286
    Location:
    United States
    You can mix and match with solar-edge...

    +1 to everything else... sleep soundly... Solar PV systems are one of the most maintenance and trouble-free things you can buy...
     
  11. MXWing

    MXWing Active Member

    Joined:
    Oct 13, 2016
    Messages:
    1,337
    Location:
    Orange County, CA
    Thank you for the comforting reply. I do hope that the systems having not too many mechanical parts would not wear out or break down easily.

    I had an original system with Mitsubishi panels and two solar edge inverters.

    I expanded the system later with the same company. It was a new set of LG panels connected to 3rd solar edge inverter added later as well.

    No batteries. Hopefully powerwall in future. :)
     
  12. AudubonB

    AudubonB Mild-mannered Moderator Lord Vetinari*

    Joined:
    Mar 24, 2013
    Messages:
    5,496
    NWDiver has more experience in the trenches than do I and I always listen to his opinions; regardless, I'm happy to hear your different panels fed separate inverters. How old is your system (s)?
     
  13. nwdiver

    nwdiver Active Member

    Joined:
    Feb 17, 2013
    Messages:
    3,286
    Location:
    United States
    How very kind :)

    'The MPPT per module allows for flexible installation design with multiple orientations, tilts and module types in the same string.'

    For further ease MXWing... with your solar edge system you have the added flexibility that in the unlikely event of a module failure you can simply swap it out with whatever is most convenient... I've only encountered 2 failed modules and they were both manufacturing defects...
     
  14. Ampster

    Ampster Member

    Joined:
    Oct 5, 2012
    Messages:
    836
    That will depend on many factors. You will not know for a while. The trustee will lump similar claims together based on the legal priority.(secured unsecured subordinated). Your claim is probably unsecured and hopefully paid before the subordinated debt if any. You will get more than shareholders but your claim has to be validated and a value has to be determined.
     
  15. Ampster

    Ampster Member

    Joined:
    Oct 5, 2012
    Messages:
    836
    That is assuming you have a claim. Loss of warranty protection for a prospective warranty issue in the future will depend on trustee.
     

Share This Page