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My terrible ordering experience. Anyone else go thru this ?

So, I decide to order a new M3P. I checked out a friend of mine's and its a very nice car. I get online and proceed to order one. I didnt know that I had to use his specific referral link, I assumed I could type in his info later. So I ended up canceling the order online, and calling the next day to order with a human being.

I was aware of the end of quarter push from all the online talk and the two years of Supercharging and possibly an upgrade to an add on. I got the Houston store and gave the gentleman my info and the car I wanted. Was going very well he was really good to deal with then it came to the end of quarter push stuff. He had his female voice manager in the background (speakerphone) and she informed him that I would be able to go from white to blue as an add on for free, but if I wanted the two years of Supercharging then my friend couldnt get a referral. I told her "So you are saying that if I am selfish and screw my buddy I get it then?" and "Isnt one of the tenets of Tesla the referral system, why would you make me chose to screw him or not." They put me on hold for a few minutes and came back and said they could do two years of Supercharging for me, 2k miles for my buddy, and the color upgrade for free. I said perfect and lets do the deal. He walked me thru the referral link process, I finalized the car and completed my order all the way to the build stage. Done.

Today I get a call and he says that they have to change the deal, that I am not able to get the Supercharging and the color upgrade. I need to pick one. I said "This is EXACTLY what happens at every new car dealer I have ever bought a car from. Bait and Switch." He said it wasn't that, but the deal just has to be one or the other. I told him this is exactly how Ford, Chevy, Mercedes act, and asked why Tesla proclaims itself different than all the rest. If major websites are reporting on the end of year push and forums all talk about it, then I call to order a car and do so, then you try to change my order, how is this any different. So I tell him (and he was very nice and courteous the entire time) that I need time to research it and decide.

I call customer care to see if maybe the Houston dealer and his manager got bad info or just wires crossed. Somehow the telephone center routes me to my delivery specialist. After telling him the entire story he says there is nothing he can do and do I want him to cancel my order ? I laughed and said "So you are just gonna jump right to cancel it, not even try to talk me out of it" (Or try and fix the problem) and he says "No, that's not my job to do." I said I was gonna do it myself, goodbye, and hung up.

So now I am posting this to see if anyone else had this same issue or a bait and switch type deal with Tesla. If they are not really doing these deals then why publicize them, or allow them to be uncorrected on forums and boards ? Any advice here?

Thanks
 

mongo

Well-Known Member
May 3, 2017
14,560
49,224
Michigan
So, I decide to order a new M3P. I checked out a friend of mine's and its a very nice car. I get online and proceed to order one. I didnt know that I had to use his specific referral link, I assumed I could type in his info later. So I ended up canceling the order online, and calling the next day to order with a human being.

I was aware of the end of quarter push from all the online talk and the two years of Supercharging and possibly an upgrade to an add on. I got the Houston store and gave the gentleman my info and the car I wanted. Was going very well he was really good to deal with then it came to the end of quarter push stuff. He had his female voice manager in the background (speakerphone) and she informed him that I would be able to go from white to blue as an add on for free, but if I wanted the two years of Supercharging then my friend couldnt get a referral. I told her "So you are saying that if I am selfish and screw my buddy I get it then?" and "Isnt one of the tenets of Tesla the referral system, why would you make me chose to screw him or not." They put me on hold for a few minutes and came back and said they could do two years of Supercharging for me, 2k miles for my buddy, and the color upgrade for free. I said perfect and lets do the deal. He walked me thru the referral link process, I finalized the car and completed my order all the way to the build stage. Done.

Today I get a call and he says that they have to change the deal, that I am not able to get the Supercharging and the color upgrade. I need to pick one. I said "This is EXACTLY what happens at every new car dealer I have ever bought a car from. Bait and Switch." He said it wasn't that, but the deal just has to be one or the other. I told him this is exactly how Ford, Chevy, Mercedes act, and asked why Tesla proclaims itself different than all the rest. If major websites are reporting on the end of year push and forums all talk about it, then I call to order a car and do so, then you try to change my order, how is this any different. So I tell him (and he was very nice and courteous the entire time) that I need time to research it and decide.

I call customer care to see if maybe the Houston dealer and his manager got bad info or just wires crossed. Somehow the telephone center routes me to my delivery specialist. After telling him the entire story he says there is nothing he can do and do I want him to cancel my order ? I laughed and said "So you are just gonna jump right to cancel it, not even try to talk me out of it" (Or try and fix the problem) and he says "No, that's not my job to do." I said I was gonna do it myself, goodbye, and hung up.

So now I am posting this to see if anyone else had this same issue or a bait and switch type deal with Tesla. If they are not really doing these deals then why publicize them, or allow them to be uncorrected on forums and boards ? Any advice here?

Thanks

I'm confused, when did they bait you?
You ordered a car (and missed a step) then changed your order to get your friend a referral.
They originally said 2yr supercharger would not combine with the color upgrade. You pushed back, they checked and then thought it would, but it turns out it doesn't.
I don't see baiting. Tesla isn't even advertising the upgrade.
 

mongo

Well-Known Member
May 3, 2017
14,560
49,224
Michigan
@mongo
Sorry you dont see it. Appreciate the reply sir.

Perhaps you could spell if out for me.
How was your initial order the results of bait?
How was them saying you could not get two additional incentives bait?
How was them going back to their original position on a cars you have not yet purchased a switch?
How is the delivery specialist not trying to keep you in your order typical of dealerships?

Tesla never published the upgrade deal, and there have already been other posts saying they would not give upgrades + free supercharging.
 
  • Disagree
Reactions: GreenT
Unfortunately, Tesla currently offers color/wheel upgrade OR free SC, you cannot get both, which is a company policy. While it's SA's fault to give out wrong info at the beginning, there is really nothing they can do. Eventually those discount have to be approved by headquarter guys.

I'd say if you like the car, take it since it's still a good deal. SA is no longer relevant after taking the delivery.
 
Get the car anyway. You'll love it and be happy.

Free supercharging isn't worth much -- its meant for trips, the battery (and those of us trying to find empty chargers on our trips!) prefers slow overnight charges at home, so hopefully you aren't expecting to do all your charging at a supercharger. And 2yrs of free SC isn't even worth that much in dollars, because the cars are so efficient.

Don't let yourself get hung up and sour your experience over what basically amounts to penny pinching. Enjoy the car!
 
The way it was announced it certainly sounded like you could get both. Like everything Tesla nobody knows or cares (yep, their stock answer is "I don't care" - when I was thinking of returning my car on day 6 and it would have taken them 10 minutes to look at my problem they just didn't and could not have cared less - either they are so arrogant or their pay does NOT depend on customer satisfaction).
IMO they are building a neat car with customer service that may sink the brand. I kept my car and like it a lot, but every day I pray nothing goes wrong so I don't have to deal with cs!
 
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mongo

Well-Known Member
May 3, 2017
14,560
49,224
Michigan
Try and read it again, just slower.
So initially they said I couldn't get the 2yr SC and my friend get the 2,000mi.

It was never in contention that I couldnt get the 2yr SC and the color change if I chose to.

No matter how slow I read it, I come to the same conclusion:
Today I get a call and he says that they have to change the deal, that I am not able to get the Supercharging and the color upgrade. I need to pick one.
Did you mean to write: "I am not able to get supercharing, a free color upgrade, and 2k of supercharging for my friend" ?

It was nice of you to redo the order to get a referral for your friend.
 
let me put it to you this way:

the 1000 or 2000 miles of "free" supercharging isn't (shouldn't) make or break your contract with this purchase. because the charge rates for SC'ing are so low, it's not an incentive that you'll be benefiting monetarily (it's not like free oil changes or an extended warranty) unless you're constantly on road trips. you made a purchase for the longer(est) range battery available, so daily commuting should not be an issue, should you plan for keeping an EV at your home (ie having a place to charge).

the federal tax incentives are nearly dried up, and you're purchasing the vehicle after the recent price drop, so you're still winning in that department.

for me, the incentivized "free" SC'ing is a nice touch, but not a make or break deal TBH.
 
  • Like
Reactions: mal_tsla
But he is not talking about this but 2 YEARS of free charging- granted it may not be a lot, but in some cases it is worth quite a lot of money (and in others not so much)

let me put it to you this way:

the 1000 or 2000 miles of "free" supercharging isn't (shouldn't) make or break your contract with this purchase. because the charge rates for SC'ing are so low, it's not an incentive that you'll be benefiting monetarily (it's not like free oil changes or an extended warranty) unless you're constantly on road trips. you made a purchase for the longer(est) range battery available, so daily commuting should not be an issue, should you plan for keeping an EV at your home (ie having a place to charge).

the federal tax incentives are nearly dried up, and you're purchasing the vehicle after the recent price drop, so you're still winning in that department.

for me, the incentivized "free" SC'ing is a nice touch, but not a make or break deal TBH.
 
But he is not talking about this but 2 YEARS of free charging- granted it may not be a lot, but in some cases it is worth quite a lot of money (and in others not so much)
i guess. my point still stands. are you going to go to the SC EVERY DAY? that's not worth my time. sure it's a fun novelty to go and maybe show off to friends, but i've got things to do. plug that thing in nightly, be done with it.

2 years IS significant, dont get me wrong, i just don't think it should be a basis for "poor experience".
 

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