So, I decide to order a new M3P. I checked out a friend of mine's and its a very nice car. I get online and proceed to order one. I didnt know that I had to use his specific referral link, I assumed I could type in his info later. So I ended up canceling the order online, and calling the next day to order with a human being.
I was aware of the end of quarter push from all the online talk and the two years of Supercharging and possibly an upgrade to an add on. I got the Houston store and gave the gentleman my info and the car I wanted. Was going very well he was really good to deal with then it came to the end of quarter push stuff. He had his female voice manager in the background (speakerphone) and she informed him that I would be able to go from white to blue as an add on for free, but if I wanted the two years of Supercharging then my friend couldnt get a referral. I told her "So you are saying that if I am selfish and screw my buddy I get it then?" and "Isnt one of the tenets of Tesla the referral system, why would you make me chose to screw him or not." They put me on hold for a few minutes and came back and said they could do two years of Supercharging for me, 2k miles for my buddy, and the color upgrade for free. I said perfect and lets do the deal. He walked me thru the referral link process, I finalized the car and completed my order all the way to the build stage. Done.
Today I get a call and he says that they have to change the deal, that I am not able to get the Supercharging and the color upgrade. I need to pick one. I said "This is EXACTLY what happens at every new car dealer I have ever bought a car from. Bait and Switch." He said it wasn't that, but the deal just has to be one or the other. I told him this is exactly how Ford, Chevy, Mercedes act, and asked why Tesla proclaims itself different than all the rest. If major websites are reporting on the end of year push and forums all talk about it, then I call to order a car and do so, then you try to change my order, how is this any different. So I tell him (and he was very nice and courteous the entire time) that I need time to research it and decide.
I call customer care to see if maybe the Houston dealer and his manager got bad info or just wires crossed. Somehow the telephone center routes me to my delivery specialist. After telling him the entire story he says there is nothing he can do and do I want him to cancel my order ? I laughed and said "So you are just gonna jump right to cancel it, not even try to talk me out of it" (Or try and fix the problem) and he says "No, that's not my job to do." I said I was gonna do it myself, goodbye, and hung up.
So now I am posting this to see if anyone else had this same issue or a bait and switch type deal with Tesla. If they are not really doing these deals then why publicize them, or allow them to be uncorrected on forums and boards ? Any advice here?
Thanks
I was aware of the end of quarter push from all the online talk and the two years of Supercharging and possibly an upgrade to an add on. I got the Houston store and gave the gentleman my info and the car I wanted. Was going very well he was really good to deal with then it came to the end of quarter push stuff. He had his female voice manager in the background (speakerphone) and she informed him that I would be able to go from white to blue as an add on for free, but if I wanted the two years of Supercharging then my friend couldnt get a referral. I told her "So you are saying that if I am selfish and screw my buddy I get it then?" and "Isnt one of the tenets of Tesla the referral system, why would you make me chose to screw him or not." They put me on hold for a few minutes and came back and said they could do two years of Supercharging for me, 2k miles for my buddy, and the color upgrade for free. I said perfect and lets do the deal. He walked me thru the referral link process, I finalized the car and completed my order all the way to the build stage. Done.
Today I get a call and he says that they have to change the deal, that I am not able to get the Supercharging and the color upgrade. I need to pick one. I said "This is EXACTLY what happens at every new car dealer I have ever bought a car from. Bait and Switch." He said it wasn't that, but the deal just has to be one or the other. I told him this is exactly how Ford, Chevy, Mercedes act, and asked why Tesla proclaims itself different than all the rest. If major websites are reporting on the end of year push and forums all talk about it, then I call to order a car and do so, then you try to change my order, how is this any different. So I tell him (and he was very nice and courteous the entire time) that I need time to research it and decide.
I call customer care to see if maybe the Houston dealer and his manager got bad info or just wires crossed. Somehow the telephone center routes me to my delivery specialist. After telling him the entire story he says there is nothing he can do and do I want him to cancel my order ? I laughed and said "So you are just gonna jump right to cancel it, not even try to talk me out of it" (Or try and fix the problem) and he says "No, that's not my job to do." I said I was gonna do it myself, goodbye, and hung up.
So now I am posting this to see if anyone else had this same issue or a bait and switch type deal with Tesla. If they are not really doing these deals then why publicize them, or allow them to be uncorrected on forums and boards ? Any advice here?
Thanks
