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Mystery Wifi Problem

Discussion in 'Model Y: User Interface' started by drewmcmanus, Feb 25, 2021.

  1. drewmcmanus

    drewmcmanus Member

    Joined:
    Feb 15, 2016
    Messages:
    57
    Location:
    Gilroy, CA
    OK, here is the scenario:
    • Two homes.
    • Identical eero Wifi networks.
    • Model X will connect to Wifi at both homes and download software updates, etc.
    • Two different Model Y cars will connect at Home 1 no problem, but not Home 2 (error message: "Could not join <WIFINAME> The Internet is unreachable. Please check your firewall settings and Internet connection.")
    Here is what we have tried (many many times):
    • Restarting the Model Ys
    • Restarting the eero network
    • Checking every single setting on both eero networks to make sure Home 1 and Home 2 have identical configurations.
    • Even tried changing the network SSIDs to be identical
    Been trying everything we can think of for months at this point. Open to ideas.
     
  2. drewmcmanus

    drewmcmanus Member

    Joined:
    Feb 15, 2016
    Messages:
    57
    Location:
    Gilroy, CA
    Also tried taking the networks down to 2.4 GHz only. No difference.
     
  3. jcanoe

    jcanoe Active Member

    Joined:
    Oct 2, 2020
    Messages:
    1,157
    Location:
    Maryland
    How is the WiFi signal strength at Home #2? The WiFi antenna in the Model Y is located inside the passenger side mirror housing. Try parking closer to the house or backing into the parking space so the Model Y's WiFi antenna is closer to the router base unit. Can the router be moved even if this is just a few feet closer to the vehicle's location? You may need to try a WiFi extender to increase the coverage area.
     
    • Informative x 1
  4. drewmcmanus

    drewmcmanus Member

    Joined:
    Feb 15, 2016
    Messages:
    57
    Location:
    Gilroy, CA
    At Home 2, the nearest eero beacon is in the garage and about 10 feet away from the car. If I sit in the car with my phone or laptop, I get maximum WiFi signal strength. This is actually closer than the setup at Home 1.
     
  5. jcanoe

    jcanoe Active Member

    Joined:
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    Messages:
    1,157
    Location:
    Maryland
    Maybe the Model Y is seeing multiple WiFi networks from several different eero beacons. What if you were to unplug one of the eero beacons, even the one in the garage, would there be enough signal for the phone from the next closest eero beacon?
     
  6. jcanoe

    jcanoe Active Member

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