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Mystery Wifi Problem

drewmcmanus

Member
Feb 15, 2016
57
23
Gilroy, CA
OK, here is the scenario:
  • Two homes.
  • Identical eero Wifi networks.
  • Model X will connect to Wifi at both homes and download software updates, etc.
  • Two different Model Y cars will connect at Home 1 no problem, but not Home 2 (error message: "Could not join <WIFINAME> The Internet is unreachable. Please check your firewall settings and Internet connection.")
Here is what we have tried (many many times):
  • Restarting the Model Ys
  • Restarting the eero network
  • Checking every single setting on both eero networks to make sure Home 1 and Home 2 have identical configurations.
  • Even tried changing the network SSIDs to be identical
Been trying everything we can think of for months at this point. Open to ideas.
 

jcanoe

Active Member
Oct 2, 2020
1,503
1,544
Maryland
How is the WiFi signal strength at Home #2? The WiFi antenna in the Model Y is located inside the passenger side mirror housing. Try parking closer to the house or backing into the parking space so the Model Y's WiFi antenna is closer to the router base unit. Can the router be moved even if this is just a few feet closer to the vehicle's location? You may need to try a WiFi extender to increase the coverage area.
 
  • Informative
Reactions: srlawren

drewmcmanus

Member
Feb 15, 2016
57
23
Gilroy, CA
How is the WiFi signal strength at Home #2? The WiFi antenna in the Model Y is located inside the passenger side mirror housing. Try parking closer to the house or backing into the parking space so the Model Y's WiFi antenna is closer to the router base unit. Can the router be moved even if this is just a few feet closer to the vehicle's location? You may need to try a WiFi extender to increase the coverage area.

At Home 2, the nearest eero beacon is in the garage and about 10 feet away from the car. If I sit in the car with my phone or laptop, I get maximum WiFi signal strength. This is actually closer than the setup at Home 1.
 

jcanoe

Active Member
Oct 2, 2020
1,503
1,544
Maryland
Maybe the Model Y is seeing multiple WiFi networks from several different eero beacons. What if you were to unplug one of the eero beacons, even the one in the garage, would there be enough signal for the phone from the next closest eero beacon?
 

oatman

Member
Mar 12, 2021
46
35
Cupertino, CA
What about other networks? Can you connect to Starbuck’s, McDonalds, etc?

It’d be interesting to know if this only happens one specific network?
 

drtimhill

Active Member
Apr 25, 2019
1,600
1,908
Seattle
OK, here is the scenario:
  • Two homes.
  • Identical eero Wifi networks.
  • Model X will connect to Wifi at both homes and download software updates, etc.
  • Two different Model Y cars will connect at Home 1 no problem, but not Home 2 (error message: "Could not join <WIFINAME> The Internet is unreachable. Please check your firewall settings and Internet connection.")
Here is what we have tried (many many times):
  • Restarting the Model Ys
  • Restarting the eero network
  • Checking every single setting on both eero networks to make sure Home 1 and Home 2 have identical configurations.
  • Even tried changing the network SSIDs to be identical
Been trying everything we can think of for months at this point. Open to ideas.
Try witching the Eero networks from one home to the other. Does it follow the eero, or does the problem stay with the home?
 

Darlene

New Member
Apr 2, 2021
3
0
Ohara Township Pittsburgh
OK, here is the scenario:
  • Two homes.
  • Identical eero Wifi networks.
  • Model X will connect to Wifi at both homes and download software updates, etc.
  • Two different Model Y cars will connect at Home 1 no problem, but not Home 2 (error message: "Could not join <WIFINAME> The Internet is unreachable. Please check your firewall settings and Internet connection.")
Here is what we have tried (many many times):
  • Restarting the Model Ys
  • Restarting the eero network
  • Checking every single setting on both eero networks to make sure Home 1 and Home 2 have identical configurations.
  • Even tried changing the network SSIDs to be identical
Been trying everything we can think of for months at this point. Open to ideas.
I also have the same issue. I can only connect AFTER rebooting. I hope you see this. and wanted to know if you fixed the problem. My lifelong dream isn't taking my Y to the service center weekly. I also have had other issues (btw I have less than 4,000 miles on my Y). Touch screen failed answering calls, microphone didn't work. Music quit (from my Apple).
 

Darlene

New Member
Apr 2, 2021
3
0
Ohara Township Pittsburgh
By any chance do both WiFi networks have the same WLAN ID and password?

























as soon as I reboot I reconnect

Try witching the Eero networks from one home to the other. Does it follow the eero, or does the problem stay with the home?
me too i connect after i reboot driving me crazy



im on my tesla computer and cant see if this is responding? mcrophone wasnt typing but now allowing me to type manually?













By any chance do both WiFi networks have the same WLAN ID and password?
 

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