TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

NAV audio suddenly stuttering?

Discussion in 'Model S' started by tls, Dec 3, 2015.

  1. tls

    tls Member

    Joined:
    May 17, 2015
    Messages:
    104
    Location:
    New York, New York
    This morning my nav system sounded like Max Headroom on several occasions on my way across town. I've never noticed that before -- is this new with 7.0? Is anyone else hearing it?
     
  2. steph280

    steph280 Member

    Joined:
    Feb 10, 2015
    Messages:
    216
    Location:
    Orange, CA
    yes I had that couple times, along with Slacker radio stuttering. Eventually it will crash and reboot, or you can just reboot yourself to correct it. This has been happening since v7.0 update.
     
  3. sorka

    sorka Active Member

    Joined:
    Feb 28, 2015
    Messages:
    3,256
    Location:
    Merced, CA
    Same here. Happens one to two times a week and requires rebooting the main screen. When it occurs, everything else gets incredibly slow too. The UI takes seconds to respond to any touch. Has only been happening since v7.0.
     
  4. mknox

    mknox Well-Known Member

    Joined:
    Aug 7, 2012
    Messages:
    8,552
    Location:
    Toronto, ON
    I'm getting it too. The NAV will sometimes just stop mid-sentence when giving audio instructions. I get the Slacker stutter too. Only since v7 and re-booting doesn't seem to fix it for me. I don't seem to get the lagginess with the UI, however.
     
  5. msnow

    msnow Active Member

    Joined:
    Jul 14, 2015
    Messages:
    4,193
    Location:
    SoCal
    Same here but it seems to have started with .77 but I'm not completely sure of that.
     
  6. Fanatic1

    Fanatic1 Member

    Joined:
    Jan 16, 2016
    Messages:
    216
    Location:
    San Francisco Bay Area, CA
    Mine just started last week with stuttering from Internet radio
     
  7. rickrickrick

    rickrickrick Member

    Joined:
    Nov 29, 2015
    Messages:
    56
    Location:
    West Chester, PA
    I did a manual reset and the problem has yet to reappear.
     
  8. David29

    David29 Member

    Joined:
    Aug 1, 2015
    Messages:
    559
    Location:
    DEDHAM, MA
    On the 2 or 3 occasions when this happened to me, I later realized that new software was being downloaded. WIthin the next 24 hours or so, a message popped up saying that I had a new release. One of those times it was new maps.
     
  9. shonline

    shonline Member

    Joined:
    Feb 25, 2016
    Messages:
    159
    Location:
    Mount Pleasant, SC
    Mine started stuttering one day this week with all audio, including music. Apps then slowed down to a crawl and screen rebooted while driving. Seems to be ok now...
     
  10. BertL

    BertL Active Member

    Joined:
    Aug 19, 2015
    Messages:
    1,598
    Location:
    Carlsbad, CA
    #10 BertL, May 8, 2016
    Last edited: May 8, 2016
    My MS has had the occasional stuttering problem with both Nav speech and Audio (USB is where I've noticed it) since 2.13.77, if not before. I've generally resolved it with the 2-button 17" reboot.

    I reported it to my SC when I was there a few days ago. Issue was reported as due to memory constraints on the CID. SC performed a hard reset on the 17" to resolve it, as well as to address my general slow-down/unresponsive problem I've been having with my CID. The SC said if it happens again, I should note the date/time of the problem and report it soon thereafter to the SC so they can look in my logs. They found a couple of historical places in my log where I had CID memory constraints, but as to if it correlates to the stuttering problem, IDK. I questioned if this memory problem could perhaps be caused by my having too many songs on my USB stick (which IMHO have to consume memory somewhere for the audio menu system to operate, and MS does not seem to have a limit on the number of songs it will accept like my former Lexus and MBZ both had, so I bet there is an issue, and why I've more recently cut the number of USB songs down by 50% to about 6K), and my SA's response was "perhaps". ;)
     
  11. msnow

    msnow Active Member

    Joined:
    Jul 14, 2015
    Messages:
    4,193
    Location:
    SoCal
    I recently started getting the stuttering issue listening to both TuneIn and Slacker but not AM or FM. Haven't tried rebooting yet.
     
  12. TexasEV

    TexasEV Active Member

    Joined:
    Jun 5, 2013
    Messages:
    3,770
    Location:
    Austin, TX
    When it happened to me, rebooting didn't help and soon afterwards the media player wouldn't advance to the next song which kept recurring after a reboot. A hard reset by the service center fixed both problems.
     
    • Informative x 1
  13. GoTslaGo

    GoTslaGo Learning Member

    Joined:
    Dec 25, 2015
    Messages:
    1,458
    Location:
    NV
    Noticed it too w internet radio. We just moved to an area w really poor cellular service. Figured it was that.

    Also at one point voice controls didn't work. Once we got to our house where we have wifi, no problem.
     
  14. Tree95

    Tree95 Member

    Joined:
    Oct 24, 2014
    Messages:
    192
    Location:
    Usa
    I noticed it this week for the first time. Whenever the navigation screen updates/zooms, internet radio stutters.
     
  15. CadillacJack

    CadillacJack Member

    Joined:
    May 21, 2015
    Messages:
    57
    Location:
    Mississauga, Canada
    FYI - I complained about this very thing to my service center today. They immediately said to remove the USB stick and to not leave it in all the time, which I thought was an dumb thing to do with such a smart car. Apparently the reloading of all the songs will make the dash stutter and sometimes crash. Regardless, i'll keep the key out of the USB port and see if this happens again. I'm 95% certain it will. :(
     
  16. Tree95

    Tree95 Member

    Joined:
    Oct 24, 2014
    Messages:
    192
    Location:
    Usa
    Yep. Scanning the contents of the USB stick is only one of the things causing stutter.
     
  17. BertL

    BertL Active Member

    Joined:
    Aug 19, 2015
    Messages:
    1,598
    Location:
    Carlsbad, CA
    If you have only a few tracks on that USB stick, perhaps you can get yourself into the habit of removing the USB Stick before you exit your MS every time. It won't be so bad to then put it back in and wait for MS to search your USB stick before it allows you to play any USB songs the next time you want to. ;) Unfortunately, I'm not that good at remembering to always remove my USB stick before I turn my MS off each time -- as I prefer listening to my own non-streamed music 99.9% of the time I'm in my MS. Having lived with hardwired, effectively permanent iPod Classics containing my entire music library in each of my previous vehicles for years, dies hard.

    For those of us with thousands of songs on our USB sticks, the workaround the Service Center recommended to you IMHO isn't so great. It can sometimes take more than 15 minutes for my MS to scan my USB stick with ~6K songs before any track is allowed to play (I stopped timing it). That's simply an unreasonable workaround and period of silence to me, as I use my MS most days for errands around town where the destination may be just 10-25 minutes away. As much as it annoys me, I decided weeks ago to keep my USB stick plugged in 100% of the time and live with the other Phantom Playing problem that then causes -- and the additional 2-3 miles of vampire drain that results in most days.

    Despite other's observations and comments, I have found that keeping my Nav History and Web bookmarks to a minimum, along with keeping the number of tracks on my USB stick around 5-7K (opposed to 15K+) has reduced, but NOT eliminated, the amount of stuttering I have with Nav and Media Player sources, as well as the number of reboots I've been doing because of freezes and unresponsive situations on my 17" CID. Perhaps it's all coincidence or just in my mind -- I can't be sure -- but I'm sticking with my perception of what seems to reduce problems for me, by keeping my own USB stick plugged-in nearly all the time.​

    I look forward to hearing if you find eliminating all USB music makes a difference. :D Sigh. It would be so much better if Elon would simply prioritize resolving the acknowledged bugs Tesla has with Infotainment -- especially USB Audio -- and make a bunch of us happier owners each and every time we drive or think about our best toys.
     
    • Informative x 1

Share This Page