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Nav volume issue

When a destination is chosen & nav has commenced there’s also a little speaker icon in the top left corner of the center touchscreen within the nav instruction overlay. Tapping this icon reveals another UI “widget” that allows you to set the nav voice volume (or mute it) without waiting for a verbal instruction to occur.
Hi guys:

for some reason, I can't figure out how to turn up the Nav volume. I have looked in settings. When I set route guidance, the Nav no longer gives me verbal prompts. Any idea on how to restore back the audio? Thanks
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