Navigation History Disappearing

[swhang]

Last week, all of a sudden, my navigation history, Home, Work, Favorites all disappeared! There have been no changes or firmware updates since 2020.4.1 from Jan 2020.

I reentered some info in. And then a few hours later, it disappeared again.

I've done multiple resets, but all the history and the saved locations disappear. So the issue has been with me for 1 week.

However, it still remembers my home for my Homelink and automatic folding of side mirrors.

Anyone experience this and what was the resolution?

 

[swaltner]

That’s a new one for me. The only issues with lost settings that I remember reading about were for the folks that got the FSD Computer (HW3) upgrade and lost their game progress/scores.

 

[jdcollins5]

You may want to test your 12V battery.

 

[swhang]

For future reference to those that may experience, this, I contacted Tesla and they said they said the issue is with a corrupted database and they can fix it over the air. But I'm still waiting.

 

[upinatem]

For future reference to those that may experience, this, I contacted Tesla and they said they said the issue is with a corrupted database and they can fix it over the air. But I'm still waiting.

Hello, I’m now having this same issue. I’ve scheduled a service appointment and I’m waiting to hear from them. Did they fix this over the air like mentioned? I’m hoping it’s that easy.

 

[suthur27]

I'm having this issue recently. I'm going to take it to Tesla service centre this Friday.

 

[upinatem]

I'm having this issue recently. I'm going to take it to Tesla service centre this Friday.

I eventually fixed it myself since I was out of warranty and didn’t wanna pay them to just do a factory reset. Which is what I did and it worked. Yeah, it wiped out my saved game histories and I had to set my garage doors up again with homelink. But ᖍ(ツ)ᖌ better than paying money.

 

[mstatkus]

Mine just did this, I feel like it’s a bad cloud profile sync now as both my cars show 0 recents and 0 favorites. I’ll put a comment in my existing service ticket as my tow mode is missing with my installed hitch too.