Navigation sent me to a non-existent supercharger

[Potpourri]

New M3 SR+ owner. Went on a hike out to Rattlesnake Ledge (beautiful hike but VERY crowded) and wanted to try out a supercharger on my way back, even though I had plenty of charge left to get back home. Entered in "Supercharger" in the navigation, and the Issaquah one came right up so I selected it. The address it gave was "400 NW Gilman Rd", and the car directed me right to there. The address was the site of a US Post Office, but I assumed the supercharger would be in the parking lot. It was not. It was not behind the post office, or in the building next to the post office, or across the street from the post office, or even on that block.

While I was driving and searching for 20 minutes, my gf searched around and found an actual Supercharger at the Home Depot parking lot in Issaquah about a mile away.

The Tesla supercharger map lists the NW Gilman Blvd site, and there is a currently a 1 star review for that site which states there is no supercharger there. My question is, why is it still listed in my car's navigation when I get updates that could easily fix this problem?

 

[jebinc]

Because Tesla uses a third party for navigation maps. The “new” Seattle 99 tunnel still isn’t on the navigation maps because the 3rd party provider updates infrequently. Tesla needs to switch to another navigation map provider.

 

[ewoodrick]

You can always use plugshare for more information and pictures of the charger. It will also have comments about successful charging, and if it wasn't there.

 

[fr100]

Use the Supercharger icon instead of typing it in.

 

[ucmndd]

Use the Supercharger icon instead of typing it in.

This.

This info comes from Tesla and will be accurate. Typing in a manual destination is beholden to whatever people enter in google maps.

 

[brkaus]

Go to google maps on a computer or mobile device and report it as non-existing.

Google is crowd source and can get crappy data.

 

[darth_vad3r]

Entered in "Supercharger" in the navigation, and the Issaquah one came right up so I selected it.

Superchargers that are online show as red pins on the map. Tap on the lightning bolt icon in the bottom right corner of the map (tap anywhere on the map first if the icon is hidden) to bring up a list of near ones.

You can see how many stalls there are, and how many are available, along with cost and other info.

If you navigate to one directly using this method, your car will also precondition the battery to optimal temperatures before you arrive so your charge time will be improved.

You should never have to manually enter “supercharger” in the nav screen.

 

[sduck]

I've just reported it to google as being non-existent. It would probably help if others did the same - while logged into your google account, pull up the address "400 Northwest Gilman Boulevard, Issaquah, WA" in google maps; then search for tesla supercharger once you've got that location centered, it'll produce the landmark and a tab over on the left (this is on a desktop browser - will be different on phones/tablets/whatever) - on that tab, there's a "suggest an edit" button. Remove listing is one of the options. They like some kind of photo to verify things - I did a screen shot of the 3 reviews and the map - don't know if that'll be credible enough for them, but I've done lots of map editing for them in the past, so that may make my report a bit more credible.

 

[dhanson865]

I've just reported it to google as being non-existent. It would probably help if others did the same - while logged into your google account, pull up the address "400 Northwest Gilman Boulevard, Issaquah, WA" in google maps; then search for tesla supercharger once you've got that location centered, it'll produce the landmark and a tab over on the left (this is on a desktop browser - will be different on phones/tablets/whatever) - on that tab, there's a "suggest an edit" button. Remove listing is one of the options. They like some kind of photo to verify things - I did a screen shot of the 3 reviews and the map - don't know if that'll be credible enough for them, but I've done lots of map editing for them in the past, so that may make my report a bit more credible.

I live halfway across the country and will never supercharge there but I have a google account and can see the bad location and good location near there. Submitted an edit request for the bad location as a duplicate that needs to be removed.

 

[Potpourri]

The website for this google listing is the Teslamotorsclub.com site, so I guess it's fitting that its members are the ones trying to remove it. I have suggested the edit of removal for being non-existent for this place. Thanks for the instructions, sduck!

 

[webfootguy]

I submitted a removal request as well and I have "google maps editor status" so maybe they will actually do it.

 

[Silicon Desert]

This info comes from Tesla and will be accurate. Typing in a manual destination is beholden to whatever people enter in google maps.

Maybe this is why I have always had good like finding an SC. I've always used the icon in the nav to find one. I never type them in manually. It looks like I have hit 80 different SCs across the nation and they have always been where the icon took me. Granted, some time I have to look around more closely to see exactly where they are in a parking lot. Easier to find at night since they light up (except for the urban ones). I have run into several occasions where the names of the roads are not the same as indicated in the nav, yet the icon still took me there.