I scheduled on the app. No one called back. Soonest appointment was a month out. IDK about driving 200 miles in the winter to fix a defective new car. Dropping it off at an auto glass place in town to see if they can address the issues. Will be paying out of pocket.
Before the Toledo Ohio SC opened this summer, my only options were Cleveland or Columbus OH. The few times I needed any service they were covered under warranty and Tesla dropped off a Model s until the work was completed. My first Model S85 2013 was a CPO had 185,000 miles when I sold it last May. Used the Ranger service twice and 2 annual inspections and 1 loaner from Cleveland that was delivered. Car was nearly maintenance-free. Tires, wiper blades, washer fluid and 12vt battery.
Replace that car with a 2015 Model S 85D with 73,000 miles, purchased used from a used car lot in Dayton OH. Replaced front and rear suspension links at the Toledo SC at 74,000 miles. Work was done in a few hours. Car now has 83,000 miles. SC is only 8 miles from my house.
Toledo SC is new and is growing rapidly. I make the effort to visit on a 1/4ly basis and bring donuts when they open or sandwiches at noon. Service is based on relationships. Establishing a good relationship with your local SC can make a big difference.
Another 2015 Model S 85 owner in the Toledo area recently had his heater die. He called me and I told him to go over the SC, meet the staff, bring something to share and make a connection. He did that and bartered electrical work for his repair work on his S. And he made some friends at the same time.
Grand Rapids MI is a haul to Toledo. I know I was just up in Greenville MI last week for a few days working for a client. See if you can request a Ranger to service your Model S. You may try contacting CS directly from your car. Try 516-614-7967, my last contact with a Tesla Ranger to replace a 12 vt. battery. He was from MI.
