Tesla Motors Club
I met with an accident on Nov 28th and sent the vehicle to a Tesla authorized collision center on Dec 2nd.
While the vehicle was under repair, the collision center says that the rear left side window went up on its own and shattered. Insurance company is not paying for it since the damage was not because of the accident and the electrical fault should be covered by Tesla warranty.
Collision center is refusing to take the responsibility and asks me to contact Tesla directly for reimbursement or pay for it form my pocket.
Finally convinced the collision center to take the car to Tesla service center but the service center is not able determine the cause of the window shattering.
Tesla support now says that the car is not covered under warranty if the vehicle was already in the collision center.
To top it all, Tesla support now says that the Collision center is not an authorized body shop anymore.
It would cost me $580 to fix both regulator and the glass.
Please advise what I can do.
While the vehicle was under repair, the collision center says that the rear left side window went up on its own and shattered. Insurance company is not paying for it since the damage was not because of the accident and the electrical fault should be covered by Tesla warranty.
Collision center is refusing to take the responsibility and asks me to contact Tesla directly for reimbursement or pay for it form my pocket.
Finally convinced the collision center to take the car to Tesla service center but the service center is not able determine the cause of the window shattering.
Tesla support now says that the car is not covered under warranty if the vehicle was already in the collision center.
To top it all, Tesla support now says that the Collision center is not an authorized body shop anymore.
It would cost me $580 to fix both regulator and the glass.
Please advise what I can do.