Hello fellow Tesla owners. I would like to thank you for taking the time to read this and offer any help or advice you might have, as at this point I am feeling quite stuck and unsure what to do and not getting much help from Tesla itself. So I will briefly explain the experience I have had with my first Tesla, a 2023 Model Y Long Range, since taking delivery on 12/1/2022. First, I will start with the good things: the car is comfortable, fast, fun to drive, and I am enjoying the Enhanced Auto Pilot features that are currently available. I am also impressed with how it handles the snow once I put snow tires on it (Vredstein Wintrac Pro XL), since I live in Fargo, North Dakota in the USA, this is a very important capability of any vehicle. The vehicle has charged well and reliably and has already saved me a couple hundred dollars in fuel costs over the Ford F-150 I was driving. So there are many things about actually operating the vehicle that I enjoy, however I have had some things happen that have really made these last 40ish days a nightmare.
It started with my delivery. I had delivery scheduled for 11/28/2022 at 1:30pm at the Tesla center in Rogers, MN. (Rogers is about 3 hours away from Fargo). I arrived 15 minutes early, however was told that my vehicle was not there, that it was in Kansas City and they didn't know why or why I was allowed to schedule delivery for a vehicle they didn't have. I had received my invite to schedule delivery on 11/21/2022, which I did right away. From there, the staff at the Rogers Tesla center provided me with a loaner Model 3 and I returned home (another 3 hours). They tentatively rescheduled delivery for 12/1/2022, I had to reach out to them to find out if I had to make the 6 hour round trip to do the delivery, but was told they didn't receive the vehicle on the overnight shipment and that they would push it back again. Later that day, about 1:15pm, I got a message that my vehicle had arrived and that if I could get there before 6pm they would do delivery that day. Since the next 2 days for me were full of other appointments, I did this, but I was in a meeting and couldn't leave until 2pm and the Model 3 couldn't make the 212 mile trip without charging, so I arrived at 5:50pm. I was incredibly rushed, and not given any opportunity to look over the vehicle or ask questions. I was given the 2 key cards, handed the papers I needed to sign and told that my new plates would be sent to me (which was false information). All of this was done incredibly quickly and I felt as though I was being pushed out the door. I had to drive across the street to a gas station and park where I spent the next hour looking over the car, putting in a couple floor mats, applying a screen protector, and trying to learn the screen/system.
4 days after taking delivery, I had a rock or chunk of ice come get kicked up or fall off a semi that was in front of me on the interstate here in town and cause a nasty scrap and big paint chip on the front fender/fascia. Certainly not Tesla's fault there, however, when I filed the insurance claim and got that sorted, Tesla Service told me I had to return to Rogers to do the repair. They decided that they were going to replace the front fascia. When I arrived in Rogers for my service appointment, I was told that they had received the wrong part (they got one for a Model Y with holes for USS, and of course the new ones don't have USS). They would have to order a new one and they weren't sure how long that would take. Their plan was to send it to the Mobile Service team in Fargo and then have them do the repair so that I wouldn't have to go back to Rogers again. This issue has still not been resolved as of today. On Wednesday, 1/4/2023, I got a call from the Mobile Service Team, saying they were going to do the repair on Monday 1/9/2023, however, I later found out the service center didn't yet have the part, and that appointment wasn't be kept due to the following issue.
Later in the day on 1/4/2023, the cabin heating system on my Model Y completely failed. It was 15°F (-9.4°C) outside, and the car just started blowing freezing cold air into the cabin. I quickly got the VCFRONT_a447 error message and a message saying that the climate system was unavailable. When it is that cold outside, it doesn't take long for the windows to start to fog/frost up, and without heat, there isn't a good way to defrost them. This render the vehicle unsafe to operate. I reached out to Tesla via the message option in the Service appointment I had and they told me they had to tow the vehicle back to the Rogers service center and that they would set me up with a rental car (which took 2 days due to rental car availability, which caused a change in plans regarding transportation to a family funeral my family and I had 250 miles away on 1/5/2023). The Rodgers Service center has the vehicle now and was able to start repairs today, and will attempt to also repair the front fascia on Monday, assuming they were able to receive the correct part.
All said, I have made 2 meaningless trips to Rogers to learn that they don't have the thing I made the trip for, the 3rd trip I went for was treated like the most unwanted guest at a neighborhood BBQ when everyone has left, and now I have a car that is less than 40 days old and doesn't have working heat. The only thing I have gotten from a Tesla employee is "I apologize". and an, as yet, unfulfilled promise from the Rogers Service team to have the General Manager call me. I really enjoy the car, but I don't know if I can trust it, the Rogers team, or Tesla logistics to work properly to correct issues should something happen. If you have any help or advice you can offer, please let me know, I really want this to be a better experience from here.
Thank you!
It started with my delivery. I had delivery scheduled for 11/28/2022 at 1:30pm at the Tesla center in Rogers, MN. (Rogers is about 3 hours away from Fargo). I arrived 15 minutes early, however was told that my vehicle was not there, that it was in Kansas City and they didn't know why or why I was allowed to schedule delivery for a vehicle they didn't have. I had received my invite to schedule delivery on 11/21/2022, which I did right away. From there, the staff at the Rogers Tesla center provided me with a loaner Model 3 and I returned home (another 3 hours). They tentatively rescheduled delivery for 12/1/2022, I had to reach out to them to find out if I had to make the 6 hour round trip to do the delivery, but was told they didn't receive the vehicle on the overnight shipment and that they would push it back again. Later that day, about 1:15pm, I got a message that my vehicle had arrived and that if I could get there before 6pm they would do delivery that day. Since the next 2 days for me were full of other appointments, I did this, but I was in a meeting and couldn't leave until 2pm and the Model 3 couldn't make the 212 mile trip without charging, so I arrived at 5:50pm. I was incredibly rushed, and not given any opportunity to look over the vehicle or ask questions. I was given the 2 key cards, handed the papers I needed to sign and told that my new plates would be sent to me (which was false information). All of this was done incredibly quickly and I felt as though I was being pushed out the door. I had to drive across the street to a gas station and park where I spent the next hour looking over the car, putting in a couple floor mats, applying a screen protector, and trying to learn the screen/system.
4 days after taking delivery, I had a rock or chunk of ice come get kicked up or fall off a semi that was in front of me on the interstate here in town and cause a nasty scrap and big paint chip on the front fender/fascia. Certainly not Tesla's fault there, however, when I filed the insurance claim and got that sorted, Tesla Service told me I had to return to Rogers to do the repair. They decided that they were going to replace the front fascia. When I arrived in Rogers for my service appointment, I was told that they had received the wrong part (they got one for a Model Y with holes for USS, and of course the new ones don't have USS). They would have to order a new one and they weren't sure how long that would take. Their plan was to send it to the Mobile Service team in Fargo and then have them do the repair so that I wouldn't have to go back to Rogers again. This issue has still not been resolved as of today. On Wednesday, 1/4/2023, I got a call from the Mobile Service Team, saying they were going to do the repair on Monday 1/9/2023, however, I later found out the service center didn't yet have the part, and that appointment wasn't be kept due to the following issue.
Later in the day on 1/4/2023, the cabin heating system on my Model Y completely failed. It was 15°F (-9.4°C) outside, and the car just started blowing freezing cold air into the cabin. I quickly got the VCFRONT_a447 error message and a message saying that the climate system was unavailable. When it is that cold outside, it doesn't take long for the windows to start to fog/frost up, and without heat, there isn't a good way to defrost them. This render the vehicle unsafe to operate. I reached out to Tesla via the message option in the Service appointment I had and they told me they had to tow the vehicle back to the Rogers service center and that they would set me up with a rental car (which took 2 days due to rental car availability, which caused a change in plans regarding transportation to a family funeral my family and I had 250 miles away on 1/5/2023). The Rodgers Service center has the vehicle now and was able to start repairs today, and will attempt to also repair the front fascia on Monday, assuming they were able to receive the correct part.
All said, I have made 2 meaningless trips to Rogers to learn that they don't have the thing I made the trip for, the 3rd trip I went for was treated like the most unwanted guest at a neighborhood BBQ when everyone has left, and now I have a car that is less than 40 days old and doesn't have working heat. The only thing I have gotten from a Tesla employee is "I apologize". and an, as yet, unfulfilled promise from the Rogers Service team to have the General Manager call me. I really enjoy the car, but I don't know if I can trust it, the Rogers team, or Tesla logistics to work properly to correct issues should something happen. If you have any help or advice you can offer, please let me know, I really want this to be a better experience from here.
Thank you!
