Need Help/Advice - First 38 Days With MYLR - Terrible Experience

[mjwojtukiewicz]

I live in LI and have not really lost any range. 50% to 48% range but I gained it back when I started driving it.. hmm interesting..

"Batttery Management System" Love to see that algorithm. I didn't get it back after driving it

 

[zannman]

Sorry about your problem. I myself would've asked on this forum if getting a Tesla was a good idea in any of the prairie NW states. I live 20 minutes from a service center and getting an appointment for simple stuff is about as hard as getting an appt w a specialist doctor. My next electric car will be with a company that actually has multiple dealerships. I don't think Elon has thought this through and he thinks that by sheer willpower and fear he will get things done.
There are reports that the Germans don't want to work there.

Don't want to discourage you about non-Tesla brands, but my experience with GM, Nissan and Ford is that they have reduced and eliminated the number of dealers that can work on an EV. Once had a dealership within 3 miles that could work on my car in 2014, and by 2018 the drive was 60 miles. That happens to be a similar drive as my nearest Tesla service center.

The other issue is that the auto technicians for the ICE first dealers weren't familiar with EVs, and every issue needed to be "discussed with the corporate engineers".

This along with fast charging issues encouraged me to get a Tesla in 2019 and I've had no negative issues since.

 

[mjwojtukiewicz]

Don't want to discourage you about non-Tesla brands, but my experience with GM, Nissan and Ford is that they have reduced and eliminated the number of dealers that can work on an EV. Once had a dealership within 3 miles that could work on my car in 2014, and by 2018 the drive was 60 miles. That happens to be a similar drive as my nearest Tesla service center.

The other issue is that the auto technicians for the ICE first dealers weren't familiar with EVs, and every issue needed to be "discussed with the corporate engineers".

This along with fast charging issues encouraged me to get a Tesla in 2019 and I've had no negative issues since.

They will feel ALOT of pressure to get guys EV trained if they want to see their cars of which I see dozens of commercials on TV weekly. Especially if they cost alot of money. I have my eye on Hyundai. I think they are very serious about EVs

 

[zannman]

They will feel ALOT of pressure to get guys EV trained if they want to see their cars of which I see dozens of commercials on TV weekly. Especially if they cost alot of money. I have my eye on Hyundai. I think they are very serious about EVs

I agree that the need for knowledgeable service techs is already there and I hope mainstream auto responds appropriately. I hope the grass is greener for you, but my experience and research says it might still be too early to depend on (your brand here).

 

[Volleyballmom]

Sorry to hear about your experience. I hope it starts going better for you.

I got my 2022 MYLR AWD in Dec 21 and we've had a few service calls since. Sometimes the remote service was able to come, other times I had to make the 75 min drive to my nearest SC - including to repair/replace the heat pump twice (I had the same problem and error message as you did). Being in Quebec, good/reliable cabin heating is a must. Overall, I like my MY, but am coming to the painful conclusion that I will need to make many trips to the SC. I never imagined a new car would need so much attention. I'm not able or willing to treat my car like a Faberge egg.

And just last week I found a long crack in my windshield, after the car sat in my closed garage overnight. I took it to a local windshield repair place and he took a look and immediately said "stress crack". So now I have to go back to the Tesla SC yet again, with fingers crossed Tesla covers the repair.
But I need to put this in a separate post as it has nothing to do with your problems!

FWIW, you're not alone in having to make multiple long trips to the nearest SC. I feel your pain. Also, I'm being as cool as I can with the SC guys because something tells me I'll be seeing them a lot and I figure it's better to have them on my side.

 

[Ryujin27]

Sorry to hear about your experience. I hope it starts going better for you.

I got my 2022 MYLR AWD in Dec 21 and we've had a few service calls since. Sometimes the remote service was able to come, other times I had to make the 75 min drive to my nearest SC - including to repair/replace the heat pump twice (I had the same problem and error message as you did). Being in Quebec, good/reliable cabin heating is a must. Overall, I like my MY, but am coming to the painful conclusion that I will need to make many trips to the SC. I never imagined a new car would need so much attention. I'm not able or willing to treat my car like a Faberge egg.

And just last week I found a long crack in my windshield, after the car sat in my closed garage overnight. I took it to a local windshield repair place and he took a look and immediately said "stress crack". So now I have to go back to the Tesla SC yet again, with fingers crossed Tesla covers the repair.
But I need to put this in a separate post as it has nothing to do with your problems!

FWIW, you're not alone in having to make multiple long trips to the nearest SC. I feel your pain. Also, I'm being as cool as I can with the SC guys because something tells me I'll be seeing them a lot and I figure it's better to have them on my side.

Very interesting. It seems Tesla has a very severe quality issue that is systemic at this point. It is very disappointing to hear the number of owners who have had significant issues and have also resigned themselves to "this is the way it is". Tesla needs to seriously address these quality issues.

 

[laservet]

Very interesting. It seems Tesla has a very severe quality issue that is systemic at this point. It is very disappointing to hear the number of owners who have had significant issues and have also resigned themselves to "this is the way it is". Tesla needs to seriously address these quality issues.

Not sure if the problems are more frequent than any other vehicle. Parts availability is a pretty universal problem, a friend waited almost 4 months for a replacement bumper for his Infinity.

 

[Ryujin27]

Update: The Model Y has been fully repaired and returned to me as of 1/13. After spending some time talking with the GM of the Rogers Service Center, they are providing and installing (via the remote team in Fargo) a Homelink for free. This seems to have taken considerable effort on his part, but it is a nice show of apology and good faith on their part for the inconveniences caused. Since I posted all the bad that occurred, I wanted to share the positive outcome as well.

Thanks to all for the responses and advice, it was helpful.

 

[sfRonH]

Please bear in mind that Tesla Moaners Club has the highest density of 'people who own a thing but also have a grudge against that thing' you will ever encounter, anywhere. There are millions of Teslas on the roads and most people have a perfectly happy experience.

I'm really sorry you're having a bad time when a new car should be exciting and fun - I hope it gets sorted.

I would venture to say it’s because the product has problems. When I bought my Prius new, the boards didn’t reveal so many problems. A happy experience for most people is of little value to the too-high number of people that encounter problems.