TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
  1. TMC is currently READ ONLY.
    Click here for more info.

Need help dealing with Tesla

Discussion in 'Tesla Energy' started by Carbonfiber, Mar 1, 2021 at 7:52 PM.

  1. jjrandorin

    jjrandorin Moderator, Model 3, Tesla Energy Forums

    Joined:
    Nov 28, 2018
    Messages:
    7,114
    Location:
    Riverside Co. CA
    FWIW, for my 2 powerwall install added to existing solar, I paid $100 up front, then the balance after inspection but before they would submit for PTO, so I believe I fall into the "1 time payment" as I dont consider $100 deposit on an invoice that cost over 18k a payment.. even though it technically is one.

    In any case, @Carbonfiber I hope you get PTO soon. For me personally, putting up with the idiosyncrasies tesla had was worth the difference in price between them and someone else (which was way more than 10% in my case). For 10% I might have gone with a third party as well.
     
    • Like x 1
  2. SMAlset

    SMAlset Well-Known Member

    Joined:
    Mar 4, 2017
    Messages:
    8,724
    Location:
    SF Bay Area
    We’ve also read member accounts who went through third party installers and wanting PWs, that when inventory was getting super low, Tesla installs were getting done before theirs. Third party installers apparently get allocated so many units and with the PW popularity what it is, it sounded like they had more customers wanting them than units they had received or would ship, so jobs could also get delayed from that end too.

    The waiting can be hard but like with getting your Tesla vehicle, worth the wait. So nice to realize we are running our house off sunshine with solar and PWs and have that extra cushion of protection during outages.
     
  3. jboy210

    jboy210 Supporting Member

    Joined:
    Dec 2, 2016
    Messages:
    4,603
    Location:
    Northern California
    Is your friend doing a cash purchase, finance via 3rd party, Tesla lease, or ???
     
  4. Carbonfiber

    Carbonfiber Member

    Joined:
    Aug 2, 2020
    Messages:
    143
    Location:
    Los Angeles
    it’s set up as cash payment right now, but he’s trying to change it to a finance option. This is after PTO
     
    • Informative x 1
  5. wjgjr

    wjgjr Member

    Joined:
    May 11, 2020
    Messages:
    955
    Location:
    Silver Spring, MD
    I'm still surprised you had those terms.... We had the 50/50 split (contract signed 10/2019) and the second 50% was due after inspection. Some of that may be a difference between solar panels and solar roof, but it did not seem like they were offering an option to pay only at PTO for most people. That said, I think (but am not certain) Tesla actually started the PTO process before we paid in full, as I don't think they track this stuff very well sometimes.
     
  6. jboy210

    jboy210 Supporting Member

    Joined:
    Dec 2, 2016
    Messages:
    4,603
    Location:
    Northern California
    Maybe that is the trick. Since the left hand of Tesla does not know what the right hand is doing, contact finance and get them to look into moving from cash to finance. They create a new contract with financing and close out the cash contract. Meanwhile, the other project people at tesla see finance close out the cash contract and assume the project is paid, and submits PTO paperwork to the utility. Given how separated Tesla is, this could work!
     
    • Helpful x 1
  7. SoCalSolarRoof

    Joined:
    Monday
    Messages:
    48
    Location:
    San Diego, CA
    For solar roof, cash payment, 100% payment is due 5 days after "final inspection" (other than the $100 deposit). They sent me an invoice after the city inspected the solar portion, but my roof was still not done. We had ropes on the roof, and multiple items that weren't complete (vents, ridge vent, etc). I told them that there was no way the final inspection was complete, and they were confused. They assumed that the roof portion was done before the solar inspection, but it wasn't. I got PTO, and SDG&E switched over to my solar plan, but the roof portion is still not done, still have a rope on the roof, and the quality inspector for tesla said there are still things that are not up to code. So I'm waiting, keeping my project advisor in the loop, and hopefully they will come finish soon. When they are done they get paid...
     
  8. jboy210

    jboy210 Supporting Member

    Joined:
    Dec 2, 2016
    Messages:
    4,603
    Location:
    Northern California
    Not sure how they operate in SD, they did 2 inspections for the Solar Roof. One for the roof replacement and one for the solar installation. Tesla coordinated each and had someone on-site to deal with the inspection for each. They were on the same day but were an hour apart. After the first, the Tesla inspection coordinator just waited and filled out additional paperwork for the second inspection. He said they always did them together for SolarRoof inspections unless one part failed or there were scheduling issues with the inspectors.
     
  9. Carbonfiber

    Carbonfiber Member

    Joined:
    Aug 2, 2020
    Messages:
    143
    Location:
    Los Angeles
    Quick update, sent another email this morning and got a response! Got clarity on what was missing and what exactly needed to be signed. I went to the city again this morning and got the necessary documentation and signatures. Emailed them back to Tesla, and then got an immediate response stating PTO has been submitted to SCE.
     
    • Informative x 1
    • Like x 1
  10. SoCalSolarRoof

    Joined:
    Monday
    Messages:
    48
    Location:
    San Diego, CA
    I don't think the city inspects the roof here, but Tesla has a quality inspector on their side. He continues to have findings, which haven't been addressed yet.
     
  11. SoCalSolarRoof

    Joined:
    Monday
    Messages:
    48
    Location:
    San Diego, CA
    Great news!
     
    • Like x 1
  12. smaster553

    smaster553 Member

    Joined:
    Feb 5, 2021
    Messages:
    46
    Location:
    New Jersey
    Awesome news on your front.

    I got my PTO before I paid, and since I have some damaged panels and have been following up with them for last 45 days.

    Hence I had paid 50% when the Invoice was issued, I will pay another 25% this next week, and will hold 25% for till it is fixed. I have been sending the same explanation to why the money is being held.

    Yes they suck in CS, they make appointments to inspect panels when there is 30" snow on ground, don't know what they are thinking.
     
  13. jboy210

    jboy210 Supporting Member

    Joined:
    Dec 2, 2016
    Messages:
    4,603
    Location:
    Northern California
    I am surprised if the city does not inspect a roof replacement. That is a pretty major replacement and can lead to some serious damage if not done correctly.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC