WHO CAN I CONTACT TO ESCALATE MY PROBLEM?
I ordered a 70D two days before refresh/ facelift back in April 2016.
I wanted a black headliner but it was bundled with the upgraded interior so I settled for white. I paid $750 to upgrade to matte Obeche wood decor. The black headliner was later decoupled an is a no cost option now.
All I want is to change to a black headliner and dark ash wood decor.
To do so I will have to change to the new price book (design & available options/configuration) after refresh date. I will be required to not only give up the 70D and will have to either go with a 60D or 75D and will have to pay $750 (the remainder of the price increase of $1500). A simple $500 change order is not an option.
To top this off I selected a six months delayed September delivery, so production is not affected and there is no cost difference in materials white vs. black headliner.
Everyone is like robots....reading company policy off of a computer screen. I contacted the head quarters number and they put me on hold while they called back east and the feed you the same Company line
Who in the company can I escalate this issue to? Name and number or email would be great. This seems very simple to me but no one has been able to make it happen for over a month now.
$500 or $750 it does not matter to me, I just want the change.
VERY DISAPPOINTED ...l FEEL LIKE CANCELING THE ORDER ...IM SO FRUSTRATED
I ordered a 70D two days before refresh/ facelift back in April 2016.
I wanted a black headliner but it was bundled with the upgraded interior so I settled for white. I paid $750 to upgrade to matte Obeche wood decor. The black headliner was later decoupled an is a no cost option now.
All I want is to change to a black headliner and dark ash wood decor.
To do so I will have to change to the new price book (design & available options/configuration) after refresh date. I will be required to not only give up the 70D and will have to either go with a 60D or 75D and will have to pay $750 (the remainder of the price increase of $1500). A simple $500 change order is not an option.
To top this off I selected a six months delayed September delivery, so production is not affected and there is no cost difference in materials white vs. black headliner.
Everyone is like robots....reading company policy off of a computer screen. I contacted the head quarters number and they put me on hold while they called back east and the feed you the same Company line
Who in the company can I escalate this issue to? Name and number or email would be great. This seems very simple to me but no one has been able to make it happen for over a month now.
$500 or $750 it does not matter to me, I just want the change.
VERY DISAPPOINTED ...l FEEL LIKE CANCELING THE ORDER ...IM SO FRUSTRATED