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Need to contact Tesla... The inevitable delivery/holiday clash has happened!

Discussion in 'The UK and Ireland' started by PistonsDead, Aug 13, 2019 at 9:32 AM.

  1. PistonsDead

    PistonsDead Member

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    Well...
    I've been kindly offered 48 hours notice of delivery from Tesla, just 24 hours into my first holiday in over 5 years. Which was expected to be honest.

    Now though, being abroad and with limited access to data/signal, I'm struggling to get in touch with them.

    Is there such a thing as a delivery telephone number at all? If anyone could help, I'd be really appreciative.

    Cheers!
     
  2. Marc Roberts

    Marc Roberts Member

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    I've been thinking about you since I got my appointment, as we've identical spec, and collection location... Sorry it's fallen this way for you man, hopefully they'll hold onto it for you!!! I can't answer your question I'm afraid, but I got a text an hour ago asking me to confirm yes/no, not sure what would have happened if I said no, but I guess you'll get the same thing.
     
  3. dazzleh

    dazzleh Member

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    01628 450606 for deliveries but I have been on hold to them for a total of about 6 hours over the last 2 days and no answer (longest single call 2hrs 15, the rest about 1 hour). I got a delivery appointment for Thur that I can’t make last night having had no previous contact or window. Sent an email, hoping they will contact me back tomorrow.
     
  4. dazzleh

    dazzleh Member

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    Got this text about 2 hours ago too and said No because I really can’t make Thur at all. Nothing so far. Hopefully they will contact rather than straight reallocate!
     
  5. Marc Roberts

    Marc Roberts Member

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    Hope so!!!
    Sounds like it just gonna be me there Thursday...
     
  6. Yev000

    Yev000 Member

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  7. PistonsDead

    PistonsDead Member

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    Thanks all.

    Yep, I've emailed them and just an auto response for now.

    It's double-frustrating because they 'courtesy' called me in July and I told them - and she said made note of - my dates (literally the one week this year I am not in the country).

    I know it's a rich man problem, but I'm really angry and annoyed right now.
     
  8. Yev000

    Yev000 Member

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    It's a sucky situation....

    Im holding out to a faint hope that they have so many cars coming that it won't matter. And that everyone will have a car in August or first week of September (that ordered back in May)

    But it is a faint hope.

    Looking at the order sheet there are hardly any SR+ deliveries.
     
  9. CJ-UK

    CJ-UK Member

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    On the plus, enjoy your holiday :)
     
    • Like x 1
  10. Mr Miserable

    Mr Miserable Member

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    They will call you 24hrs prior to scheduled delivery.
     
  11. PistonsDead

    PistonsDead Member

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    Which isn't really very helpful of them if I'm out of the country with little to no signal
     
  12. Mr Miserable

    Mr Miserable Member

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    OK They will try and make contact with you 24hrs prior to delivery.
    It worked for me - exact same circumstances.
     
    • Like x 1
  13. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Well-Known Member

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    No need for qualification. Tesla's the problem, not you.

    They don't have enough staff, they want to be an Internet business, and assign deliveries automatically, but don't have adequate systems in place to handle something as basic as a holiday, which is more likely to be happening in summer than any other time. I mean, would it be so hard for them to allow you to put a travel notification on your account?
     
    • Like x 1
  14. PistonsDead

    PistonsDead Member

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    And they don't have a way for me to contact them.
     
  15. mr_steve_2000

    mr_steve_2000 New Member

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    They sent me a pickup date of today 4 days ago (which I couldn't make). Tried to call but gave up after an hour or so. Emailed, they never read it. However they did call me yesterday (twice - I missed the first call) and when I said I couldn't make it they moved the date without quibble (I only needed it pushed back one day to tomorrow (excited!!). Also called me again today to confirm. So it's all very last minute but hopefully they'll try to get hold of you a few times and will reschedule to a date that works.
     
    • Informative x 1
    • Like x 1
  16. Mr Miserable

    Mr Miserable Member

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    Je desire un Tesla Model Trois por les vacances mais ce n'est pas possible. (Gallic shrug)
    Je suis sur le continent avec mon Merc.
    L'assistant de monsier Musk telephoned le autre jour et le delivery postponed notre retour

    Bob est ton oncle!

    Fluid!
     
    • Funny x 1
  17. PistonsDead

    PistonsDead Member

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    And that's my problem... Because I am pretty much uncontactable with the exception of a spot of data coverage every few hours.

    I'm not able to pick up a phone and they have no way of me contacting them.

    So it's likely that the 16th will roll around and neither party will have been able to discuss my 'no show'.
     
  18. dst87

    dst87 Member

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    But of a long shot, but if you're somewhere with WiFi your network might support WiFi calling?

    I know it doesn't help if you're out and about, but thought it worth mentioning.

    Tesla really should be better at this stuff. It's very poor and last minute. What's interesting is that I had a call about 5 days in advance of my collection to confirm, so this seems to vary wildly by service centre.

    (Out of interest, where are you off to? Just so I know to avoid it like the plague! I'm one of those annoying Millennials everyone warns you about who can't bear to be disconnected! ;))
     
  19. Marc Roberts

    Marc Roberts Member

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    Long shot probably, but have you tried calling the Heathrow SC directly? They seem to have unique numbers, 01895 714 009...

    I could send you the email address of the lady who was in contact with me yesterday, but I don't know if she'll help if not already dealing with your account....
     
  20. Leo UK

    Leo UK Member

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    Did you get your car?
     

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