Yes, in that picture, the charging rate is certainly diminished by the fact that the climate is on and blowing heat. I have seen my charging rate decrease (and therefore the estimated charging completion time increase) by 30-40% as soon as I open the door and the heat kicks on. It's quite dramatic.
Also....$500 for that install? Makes me glad I don't live in the Bay area. I remember listening to Jason Camissa on the The Smoking Tire Podcast talking about Marin County area auto repair rates being ridiculously expensive as well, even for "normal" cars. Makes me appreciate living in Texas!