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neroden's NOT happy.

Discussion in 'Off Topic' started by neroden, Feb 19, 2013.

  1. neroden

    neroden Happy Model S Owner

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    Thanks to whoever pointed out that it's possible to email George Blankenship through this forum.

    I did so. I'm not going to go through all the issues I've had with ordering & delivery in public, but suffice it to say that the process has been absolutely abysmal. I've never seen anything this bad. If Tesla switched to using franchised dealers, it would be an enormous improvement over what I've been going through. :cursing:
     
  2. gregincal

    gregincal Active Member

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    I would agree with your post in another thread that Tesla isn't good about dealing with anything out of the ordinary. Arranging to drop off my trade-in when I picked up my Model S definitely was much more difficult than it should have been despite earlier being assured that it was "one of the benefits" of doing a trade-in. The only thing I'll say in Tesla's defense, though, is that all the problems seem to stem from not having good systems in place. With franchised dealers I always feel it's all somehow a deliberate way to make you part with more money.

    Certainly feedback will only help them improve.
     
  3. markb1

    markb1 Active Member

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    Why bring it up in public if you're not going to explain what went wrong?
     
  4. Kevin Sharpe

    Kevin Sharpe Active Member

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    knowledge share maybe?
     
  5. JakeP

    JakeP S P4996 / X P6028

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    Neroden, my car took 22 days to get to Pittsburgh from Fremont, and arrived covered in dust, dirt, had many minor microabrasions, bubbles in the paint armor, and one significant scratch, likely from the truck driver's belt buckle. I haven't complained about any of these issues because Tesla is doing all they can to correct them for me, and I haven't had to email GeorgeB or anything like that. I am sure a dealer would have hid all these issues from me, rather than truly fix them. I'll take the Tesla approach any day, even if they still have growing pains.
     
  6. sp4rk

    sp4rk Banned

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    +10 .....
    where's kinddog when you need him? :)
     
  7. neroden

    neroden Happy Model S Owner

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    #7 neroden, Feb 19, 2013
    Last edited: Feb 19, 2013
    For what it's worth, the nicest, best-informed and most helpful people I've talked to were at the service centers.

    I agree that the problem is terrible systems. That means, however, that these are *systemic* problems.

    - - - Updated - - -

    To thank whoever pointed out that it was possible to email George B. through this forum. I've been having very serious difficulty getting problems escalated to a level where someone is actually capable of resolving them.

    The reason I'm not mentioning specific problems is that I don't want to blame specific employees in public, given that I think the problems are systemic failures. Suffice it to say that there is no interdepartmental communication, so nobody knows anything about anything outside their very specific areas, nobody can handle anything even slightly unusual. Also, Tesla's legal department is incompetent.


    EDIT:

    I've already mentioned some of the problems I've had. The current round of problems are related to an improperly-prepared MVPA (numbers wrong and blank spaces). And nobody able to explain what some of the documents related to delivery are supposed to mean (the "post-sales service agreement" appears to not be a contract because it's lacking compensation).

    And the "telematics services agreement", which I would never sign because it purports to have me indemnify Tesla if my car gets stolen and someone else abuses the "telematics". No way in hell.

    Tesla's legal department has prepared documents which I'd expect to see from someone trying to cheat me, and which I do NOT see at a regular car dealer. Real nice work, Tesla.

    EDIT:
    Oh, it's worse than that: I asked four or five times to four or five different Tesla employees what was in the "final paperwork", and they all told me it was just the final MVPA. They were wrong. This is gross incompetence on a systemic scale.
     
  8. CapitalistOppressor

    CapitalistOppressor Active Member

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    I think he explained it here -

    I assume things have just gotten worse since this post. Probably worth going outside channels as long as we don't abuse handing out GeorgeB's e-mail.
     
  9. NigelM

    NigelM Recovering Member

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    It's not really helpful for anyone to start a thread saying "Tesla is awful" or "Tesla is great" and refusing to give background. It wouldn't be appropriate to speculate on what neroden's problems might or might not be but if there's nothing to discuss the thread is destined to rapidly slide towards the thread graveyard.
     
  10. kinddog

    kinddog Banned

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    haha... even Kinddog is rendered speechless at the inanity of this thread.
     
  11. spatterso911

    spatterso911 MSP#7577 **--** MX#1891

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    With all of the "issues" you have faced with this process, I'm very surprised that you even went through with getting this car, Neroden. I can't think of one good reason why you would ever even want this car...
     
  12. montgom626

    montgom626 Active Member

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    Did I miss what this thread is about???????
     
  13. FlasherZ

    FlasherZ Sig Model S + Sig Model X + Model 3 Resv

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    +1, given all the various posts about how horrible the car is, what it's missing, the first cancellation, the threatened second cancellation, etc., it seems as if he wanted the process to fail.
     
  14. Babylonfive

    Babylonfive Power12

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    +1e10
     
  15. dsm363

    dsm363 Roadster + Sig Model S

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    It was suggested that he not get a Model S given the complaints and threats. It will be impossible to be happy with the car or company when you start from such a negative position.
     
  16. Beavis

    Beavis Signature 991

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    I don't want to be the one who said I told ya so, but......
     
  17. brianman

    brianman Burrito Founder

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    I'm not going to mention what name comes to mind with this phrasing because I think it would be counterproductive.

    That said...

    Neroden, I'd be interested in hearing why you did go through with it? I'm pretty sure I would have passed given all the history here.
     
  18. wstuff

    wstuff Junior Member

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    I'm getting the same vibe here, I ordered my car in Colorado on an RV trip, proceeded with my trip to California where I test drove the car at Menlo Park, Wrote Tesla shareholder relations to arrange a factory tour but was turned down due to the intense ramp up at the time, was asked to return in the spring for a tour, I was a little disappointed because I was in California and being far away in Florida but i understood the situation totally. I got home to Florida and about a month back received an email it was time to configure my model S. I did so and shortly received my delivery email about 4 weeks later, then arrangements about my delivery and BOOM the car arrived, FLAWLESS and SEAMLESS and everyone I was in touch with was knowledgable , bright, happy , friendly and professional, hands down the best car purchase experience i have ever had, and I bought a family car from my father once. I don't know where your negative experience started, but I'm sorry I can't relate. If Tesla has had growing pains and teething problems I have not experienced it.
     
  19. K Hall

    K Hall Member

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    I had trouble getting the numbers correct on my MPVA. After two attempts I said **** it and just executed it. They over charged me $35 in the end but it was for the "cause".

    When the car arrived it was all worth it!
     
  20. dsm363

    dsm363 Roadster + Sig Model S

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    I wanted a gluten free car and they were not accommodating.
     

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