New 100D MX owner of 2 weeks. 3 Service center visits already?

[AustinPowers]

Potential owner here and reading about all these issues is definitely not good.. I don't need this car that much so I think I'll wait until quality issues are resolved in a couple of years. Benz and Porsche Mission E will be out by that time and they've got their manufacturing down.

That's my biggest worry with my Model 3 reservation. After all, I will still have to wait at least until "Early 2019" before I get it, but even that won't guarantee satisfatory build quality.
People always criticize traditional automakers for taking a long time to get their BEV offerings to market. But actually I think part of that longer time ensures that far more cars arrive in customers hand without issues than with Tesla vehicles.

 

[Visscher]

I had FWD calibration issues too. 100d MX. Late 2017 build, inventory model. But I live 5 hrs from a SC so won't be bringing it in for 2 months after getting it. And guess what.... it is calibrating itself. We had issues at first, but we use it every day to get the kids into their car seats back there and yesterday we had no problems. My guess is that after being forced closed with the screen enough times that it learns and improves. Other than that, the shudder under hard acceleration doesn't happen in low or really low suspension modes, and the passenger door interior had to be snapped fully back onto the metal frame. Really happy with it, especially when I spent $165 to fill up my truck!

 

[Peteski]

The optimum EQ levels for good sound have been shown to be Dolby off, and the classic high low high wave pattern. What’s been noticed is lower quality reproduction of bass and treble at volume 3-7. Ie. Like not enough amp power. So it’s not just arbitrary settings. It’s what they did to the output.

No it hasn't. That's simply what a lot of people choose to do in order to crudely achieve more obvious bass and treble at a given volume level. It can sound more "dynamic" like that, but not to everyone's taste. The one guy who worked in a professional studio said in one of the other threads that pros only ever use negative EQ in moderation to attenuate "problem" frequencies.

Personally I go off my own ears and after playing with settings (including the classic V shape) have ended up with a flat neutral EQ and usually a volume of between 5-7 depending on my mood. I've experimented a lot with Dolby Surround on/off and come to the conclusion that it's pretty dependent on music type. Pretty much any older material sounds better with Dolby off in true stereo, but a lot of newer tracks sound great with it on too. So I switch it on/off to taste.

I haven't noticed any significant difference in power output, volume levels or sound quality with the latest update. Still sounds great to me and I'm a fairly keen audiophile with a musical background. It has plenty of power too with the potential for deep bass - although I find it's again very track dependent. Some track mixes can sound quite thin, while others are seriously bass heavy.

Haven't heard anything sound better in other premium cars, but I've certainly heard a lot worse e.g. Porsche Bose systems. Cars are not the best audio listening environment, but the Model X premium sound is about as good as I've heard to date. To list it as a fault is really scraping the barrel. There are plenty of real faults without adding spurious ones like this!

 

[Peteski]

Potential owner here and reading about all these issues is definitely not good.. I don't need this car that much so I think I'll wait until quality issues are resolved in a couple of years. Benz and Porsche Mission E will be out by that time and they've got their manufacturing down.

I've owned quite a few Porsches and had more than my fair share of issues with those too, including a blown engine, serious electrical gremlins and other more minor quality/design issues. They are far from perfect, but still great cars overall. It's early days for my Model X (1700 miles) but so far it's been great. I have a couple of very minor issues (the boot closing sensor is playing up now), but the car is amazing to drive and more than worth it. I'm not expecting it to be perfect, given the cutting edge tech and relatively new company, but the pros greatly outweigh the cons so far.

 

[sub]

The people that feel the need to get online and complain about every issue with their Tesla, minor or otherwise, are the same people that would be doing it with any other brand they own. If they couldn't find fault with the car it would be the dealer or whatever they could pick apart. These type of people can almost never be pleased. I'm sure Tesla would prefer they leave the brand and go complain elsewhere, I know I do.

I've had a few minor problems with our MX, it's at the SC as I type this. Who cares, I've had a brand new S100D to put 1500 miles on in the mean time (multiple long weekend trips).

Calling anyone that calls them out on their complaining "fanboys" is a 2nd attempt to feel superior to others, the first bring the issues with their Tesla that would never happen if they were running the company. .

 

[Krazaak]

That's my biggest worry with my Model 3 reservation. After all, I will still have to wait at least until "Early 2019" before I get it, but even that won't guarantee satisfatory build quality.
People always criticize traditional automakers for taking a long time to get their BEV offerings to market. But actually I think part of that longer time ensures that far more cars arrive in customers hand without issues than with Tesla vehicles.

I suspect the problems are just going to come from the other direction. They'll probably have better fit and finish, but there's a good chance they'll have more issues with the power train.

 

[Marcboy]

That's my biggest worry with my Model 3 reservation. After all, I will still have to wait at least until "Early 2019" before I get it, but even that won't guarantee satisfatory build quality.
People always criticize traditional automakers for taking a long time to get their BEV offerings to market. But actually I think part of that longer time ensures that far more cars arrive in customers hand without issues than with Tesla vehicles.

The issues mentioned everywhere have nothing to do with being electric.

Other manufacturers are slow at adopting electric because they sit on a pile of money doing very little to the consumer to improve the driving experience (not even talking about green energie).

There is abolutely no reason that an electric car is the only one that has OWA, or a big ass screen.

before Tesla, they were telling us that electic cars were for small little plastic cars.

The issues of Tesla fit and finish are real, but this is not due to being electric cars.

 

[ImperialG]

Same

Another note. What’s the point of Tesla’s “Customer experience specialist” position? I got contacted by one a week after taking delivery as a follow up. I noted all the issues I had thus far and I don’t hear back for almost a week. After I get a response asking if I took it to the service center.

Zero value whatsoever.

Wish my job was that easy. Lol.

Same here!!!

 

[Destiny1701]

No it hasn't. That's simply what a lot of people choose to do in order to crudely achieve more obvious bass and treble at a given volume level. It can sound more "dynamic" like that, but not to everyone's taste. The one guy who worked in a professional studio said in one of the other threads that pros only ever use negative EQ in moderation to attenuate "problem" frequencies.

Personally I go off my own ears and after playing with settings (including the classic V shape) have ended up with a flat neutral EQ and usually a volume of between 5-7 depending on my mood. I've experimented a lot with Dolby Surround on/off and come to the conclusion that it's pretty dependent on music type. Pretty much any older material sounds better with Dolby off in true stereo, but a lot of newer tracks sound great with it on too. So I switch it on/off to taste.

I haven't noticed any significant difference in power output, volume levels or sound quality with the latest update. Still sounds great to me and I'm a fairly keen audiophile with a musical background. It has plenty of power too with the potential for deep bass - although I find it's again very track dependent. Some track mixes can sound quite thin, while others are seriously bass heavy.

Haven't heard anything sound better in other premium cars, but I've certainly heard a lot worse e.g. Porsche Bose systems. Cars are not the best audio listening environment, but the Model X premium sound is about as good as I've heard to date. To list it as a fault is really scraping the barrel. There are plenty of real faults without adding spurious ones like this!

To each is own I guess. Not spurious to myself or my kids. Nor to the various audiophiles I’ve spoke to who installed premium systems over and above the Tesla premium package. All have reported reduced output on their subs, mid and high range. FYI Tesla engineering got back to me and mentioned it’s a ‘known firmware fault in certain regions and vins only’ and they are creating a fix to restore original settings and output. There you go.

Apparently not everyone was affected but for those who were (and care), they know of the problem.

It’s one issue which is minor but still an issue
I’m more looking forward to the low power fix (half uncorked), new brakes and not feeling any tremble from accelerating. Once fixed, I’m sure I’ll be as happy as any owner

 

[ImperialG]

I took delivery on 3/24 and I've already had one service center visit for a number of issues. I also have another service center visit scheduled for about 10 issues ranging from minor to annoying. I'm worried that my warranty will expire and I'll have to pay for these visits out of pocket, since I drive my vehicle quite a bit.

The service center is stellar though!

 

[Peteski]

To each is own I guess. Not spurious to myself or my kids. FYI engineering got back to me and mentioned it’s a ‘known firmware fault in certain regions and vins only’ and they are creating a fix to restore original settings and output. There you go.

Apparently not everyone was affected.

Okay, sounds like you had some "power output" problem with your car stereo after the update. But that has nothing to do with the global +12 vs +8 EQ setting change they made. Certainly didn't affect my sound quality or output anyway. I would have noticed if I'd needed to up the volume 2 whole levels for the same output without a doubt. I suspect they reduced the maximum dB offset because it was causing distortion issues when used at those levels, especially when applied with big gaps between adjacent frequency bands. +8 dB is more than enough adjustment range for a playback system unless it has serious basic issues, which I don't think this system does. It sounds great with a flat EQ to me and responds as you would expect to modest boost at either end to personal taste. Dolby Surround works as advertised too and again can be used to taste.

 

[Destiny1701]

Okay, sounds like you had some "power output" problem with your car stereo after the update. But that has nothing to do with the global +12 vs +8 EQ setting change they made.

I’ll wait to see what engineering does here. The reduced output occurred at the same time as the new eq settings. I’ll find the post where numerous other owners are reporting the same loss of output with their updated eq settings. Seems like max dB were affected across the whole range.

I had a 100D loaner last week with the original +-12 settings and it sounded excellent. I was swapped into another loaner same day (the one I had was sold) and the new loaner has the new eq 8 max. Difference was apparent immediately and noticed by my wife and cousin in the car as well. Tested same songs.

Again I understand it’s all ‘sound is in the ear of the beholder’, however putting old and new settings side by side, I’d be willing to bet there is a difference.The bass and treble low and high we’re not as apparent at normal 5-7 volume listening ranges. Above 7 they kick in but not as strong.

Anyway let’s see what engineering does

 

[AustinPowers]

The issues mentioned everywhere have nothing to do with being electric.

Other manufacturers are slow at adopting electric because they sit on a pile of money doing very little to the consumer to improve the driving experience (not even talking about green energie).

There is abolutely no reason that an electric car is the only one that has OWA, or a big ass screen.

before Tesla, they were telling us that electic cars were for small little plastic cars.

The issues of Tesla fit and finish are real, but this is not due to being electric cars.

Of course you are right, it is not about being electric or not. But going by experience, every car I ever had from traditional automakers had no issues when it was new whatsoever. And when I compare the BEVs I have driven, none felt as shoddily put together as the two Model S's I drove and the X that I sat in and played around with its features and UI. The Ioniq, the e-Golf, the i3, even then cheap Zoe felt more professionally built. The problem imho is that Tesla doesn't seem to manage consistent quality levels. Model S has been on the market for almost six years now, Model X for almost three years. Yet even the latest iterations rank very low in independent quality reports. One would imagine that at least the Model S would have been perfected by now and lemons of that Model would be a rare occurrence. But from what I gather, the overall build quality still leaves more to be desired than one would expect from a 100K+ vehicle.

Of course, Tesla still is a relatively new car company, but six years into any traditional car would mean it would almost be at the end of it's first product cycle, as those tend to last from between six to eight years or therabouts.

I just hope that I get lucky with my Model 3.

 

[Binli]

What issues are you having? I am bringing mine in for the first time next week.

- rattle noise on suspension passenger noise
- passenger FWD closes to 90% and stops with obstacles detected, very frequently.
- driver door seems to be hitting something when closing
- a crease on my hood up front

- driver door seems to be hitting something when closing
I thought that was normal, but I do know what you are talking about. Please let me know if they can be fixed it.

 

[HadoukenZR]

The people that feel the need to get online and complain about every issue with their Tesla, minor or otherwise, are the same people that would be doing it with any other brand they own. If they couldn't find fault with the car it would be the dealer or whatever they could pick apart. These type of people can almost never be pleased. I'm sure Tesla would prefer they leave the brand and go complain elsewhere, I know I do.

I've had a few minor problems with our MX, it's at the SC as I type this. Who cares, I've had a brand new S100D to put 1500 miles on in the mean time (multiple long weekend trips).

Calling anyone that calls them out on their complaining "fanboys" is a 2nd attempt to feel superior to others, the first bring the issues with their Tesla that would never happen if they were running the company. .

Ive had my fair share of issues with new cars especially when I bought a 2003 350Z (first year production). That car had over 25 warranty repairs within the first few months that even service reps pulled up my record and commented "this is a new car"?. The expectation is quite different when you shell out $130K vs $40K. Oddly enough I didn't feel as annoyed with my Z than the Tesla but my main lesson learned was never again would I buy a first year production car. I guess its because the Z was still drivable despite the issues and I didn't have the A/C fail within a week. Or deal with cold water being dumped on my 1.5yr old when I open the rear doors (which happened again this morning. Not fun).

Its great you got a new S loaner. I honestly expect to be given a ICE loaner based on my discussions with the local SC. I wonder how happy you'll be when your brand new Tesla goes into service for weeks and you get stuck with a mediocre ICE loaner for your multiple long weekend trips and still pay the monthly car payments.

The people who go online and post issues with the MX helps put the quality of Tesla into perspective and not rosy picture painted by sales reps or Tesla fanboys.

 

[outie]

- driver door seems to be hitting something when closing
I thought that was normal, but I do know what you are talking about. Please let me know if they can be fixed it.

My 2016 did not have that issue, with old or new quieter door latch. The passenger side also doesn't have that issue, well, at least not as bad as the driver side, but not as good as my 2016.

 

[jasonb]

But a few days ago started hearing a grinding/thumping/creaking from front drivers corner. Suspension??? And getting worse with every drive.

thats not good. on my X I brought it in for a front suspension clunk on U turns. Tesla diagnosed it as front tow hook in the frunk. apparently i had forgotten about it in there and it was sliding around and making clunking noises. opps my bad. i hope it didnt' damage anything, i should go check.

 

[jasonb]

Cars are not the best audio listening environment, but the Model X premium sound is about as good as I've heard to date. To list it as a fault is really scraping the barrel. There are plenty of real faults without adding spurious ones like this!

I use flat EQ also, no dolby and I agree its the best automotive audio i've come across, especially from the front seats. Until my usb stick died I was playing from flac files with embedded cover art. kudos to tesla for supporting lossless audio codecs. I should try it again with new update to see if anything is improved.

 

[Sean9689]

Had my MX for almost a month. Maybe I’m not as picky, but haven’t had any issues besides a 12v battery warning (which was fixed my itself after last update). Really enjoying it and going to take our first longer trip this weekend (Chicago to St Louis). I’m hoping nothing bad to report remains a constant theme.

 

[rainforest]

I’m shocked. How come my one year old X60D has not had any issues other than rain water leaking in when opening FWD? It was fixed, and now no issues at all. And believe me when I say I’m super picky!