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New app not notifying

Discussion in 'Model X' started by Pwdr Extreme, Feb 22, 2017.

  1. Pwdr Extreme

    Pwdr Extreme Member

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    So after installing the new phone iOS phone app, I am no longer receiving notifications.
    Yesterday I charged to 90% at a supercharger and received no notifications whatsoever. Nothing for the usual "charging almost complete" at 80%, nothing when the car reached 90%, and nothing saying my car was done and I need to move it. (Although I was the only one charging). I was sitting there chatting with a friend not really paying attention to the time when it dawned on me I hadn't received anything. Checked the charge status and it showed "charging complete". No idea how long it had been that way. (It's REALLY hard to predict charging time in cold weather with a lukewarm battery). I'm guessing around 10-15 minutes.

    Anybody else having issues with the new app?
    (Yes, all notification options except "charging started" are turned on)
     
  2. widodh

    widodh Model S 85kWh

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    Noticed this as well with my Model S. Used to work with the new App though. It just stopped working recently.
     
  3. K-MTG

    K-MTG Sunshade Captain of TMC

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    No notifications for me either
     
  4. SabrToothSqrl

    SabrToothSqrl Active Member

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    same here! i just went into the iOS app and unchecked all notifications, then turned them back on.

    How can they charge an idle fee if you don't get any notice of the charge state?!
     
  5. Pwdr Extreme

    Pwdr Extreme Member

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    Well apparently it's a common problem. I'm sure Tesla would waive idle fees (if even charged) until the situation is corrected.

    Since I know it's not just me, I'm not going to go through the motions of uninstall / reinstall the app, reboot, the car, etc.
     
  6. K-MTG

    K-MTG Sunshade Captain of TMC

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    I did the reinstall but that didn't help
     
  7. zackmilo

    zackmilo No chrome for me!

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    I was charging at the SC in Fish Camp, CA near Yosemite at my hotel which had a Supercharger. There was this white MX that was plugged in overnight for two nights straight. He probably was not aware of the idle fee.
     

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  8. mrElbe

    mrElbe Active Member

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    This is pure conjecture but I suspect the programmers in their infinite wisdom triggered idle charges across the board when charging complete without separating superchargers and other chargers.
     
  9. XHokie

    XHokie Member

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    On the new iOS app, notifications were working most of last week for me and then all of a sudden on Friday they no longer appear. Nothing changed on my phone or didn't change any settings in the app. In the app settings, it shows notifications are turned on, but nothing pops up on the phone to notify me when I start charging or charging completes. Same with my iOS notification settings; they are all on.

    Prior to that, when the new app was released a couple of weeks ago, Calendar Sync was not working. I un-installed and re-installed the app, that fixed it.
     
  10. LuckyX

    LuckyX Stormtrooper X60D, Autopilot, and Hitch

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    IMG_0095.PNG
    Mine is working
     
  11. Tech_Guy

    Tech_Guy Ludicrous + you say, well I got Ludicrous -

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    Ditto I have no notifications after the update I've tried turning off and on the notifications, logging out and back in as well as uninstalling and reinstalling the app nothing has restored the notifications yet.

    I'm on iOS...
     
  12. rush6410

    rush6410 Member

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    No go on Android as well. Tried reinstall. No such luck.
     
  13. SabrToothSqrl

    SabrToothSqrl Active Member

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    No dice after a delete + reinstall and hard reboot of iPhone...

    let the tweeting of Elon begin!
     
  14. K-MTG

    K-MTG Sunshade Captain of TMC

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    Started receiving them last night without doing anything
     
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  15. hmmm

    hmmm Member

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    I noticed that verbiage too (when notifications actually worked...). Isn't that revised/softer wording than before, ie idle fees "may" apply (as opposed to "will") and that if they do occur, they would only kick-in if the SC is busy?
     
  16. Solarman004

    Solarman004 Member

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    My notifications came back today (Android app)
     
  17. Tech_Guy

    Tech_Guy Ludicrous + you say, well I got Ludicrous -

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    Mine came back today as well, must have been a server side issue for Tesla
     
  18. EV-lutioin

    EV-lutioin Active Member

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    Same for me, no notifications until this morning, now I have them again :) iphone 7
     
  19. Solarman004

    Solarman004 Member

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    I was half expecting to read a complaint that we never got an app notification to tell us our app notifications were down...
     
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