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New car charge level and delivery experience

Discussion in 'Model 3: Ordering, Production, Delivery' started by davelv, Dec 14, 2019.

  1. davelv

    davelv Member

    Joined:
    Jul 10, 2018
    Messages:
    9
    Location:
    Washington
    Since I have to drive 220 miles back home from the Portland delivery location as well as expecting to drive 60 miles around Portland before leaving, I asked would the new Model 3 be charged to 100%. The reply was no only to 80% and if I wanted to wait around I could charge after delivery at their charger. No offer to precharge to 100% nor asking if I needed the 100%. So much for customer service. Further it was stated that they were very busy with at least 3 deliveries per hour so it would be sign and drive in 15 minutes or so. Basically, don’t expect to spend time checking the car for defects, nor testing that every control works as is highly recommended prior to buying the car. For a $53k car a buyer should receive a much better experience.
     
    • Disagree x 1
  2. Celeritas

    Celeritas Member

    Joined:
    Jun 25, 2017
    Messages:
    51
    Location:
    Chicago
    Just hit up a supercharger - at least you can confirm that it works, and you have 7 days to take it back if anything is not to your liking.
     
    • Like x 2
  3. Akikiki

    Akikiki A'-Lo-HA ! y'all

    Joined:
    Nov 26, 2012
    Messages:
    5,894
    Location:
    Kaneohe, HI
    OP, please don't judge the quality of customer service by that. Was not worth the time to type it. Its really a very minor thing.

    Congratulations on the new car. Welcome to the family.
     
    • Like x 4
  4. Holgerson

    Holgerson Member

    Joined:
    Nov 21, 2019
    Messages:
    37
    Location:
    Sonoma county, CA/ Grants Pass, OR
    Ooh eeore, things will work out fine, you’ll see! ....Christopher Robin.
     
    • Like x 3
  5. OCR1

    OCR1 Active Member

    Joined:
    Jan 28, 2018
    Messages:
    3,658
    Location:
    Southern California
    Tesla can not tell you how long you can spend inspecting your car. They allocate 15 minutes of the service advisors time to spend with you so you will not get a lot of hand holding. However, if you want to spend an hour inspecting the car prior to signing any paperwork that is totally up to you. Just let them know they are free to move on to another delivery during your inspection and you will let them know you are ready for them.
     
    • Like x 1
  6. jpfive

    jpfive Supporting Member

    Joined:
    Oct 31, 2019
    Messages:
    444
    Location:
    Pensacola, FL
    That last 20% takes a little longer. They have other deliveries to make. Take them up on their offer to use their charger. and, enjoy your new M3.
     
    • Like x 1
  7. Granian

    Granian Member

    Joined:
    Dec 1, 2019
    Messages:
    6
    Location:
    Chicago
    Picked up my M3 LR AWD today in Westmont, IL. Had to wait a short bit for the DA. Once the process started 15mins tops. Gave me time to look over car, but no tutorial. I needed a Nema 14-50, which they had just sold out; otherwise, the car was perfect.
     
  8. Uncle Paul

    Uncle Paul Well-Known Member

    Joined:
    Nov 1, 2013
    Messages:
    5,693
    Location:
    Canyon Lake,CA
    Takes almost twice as long to charge up a car from 40% - 80% as it does 40-100%. They simply do not have enough time to do that for everyone or track which specific owner wants what.

    As others have said, simply stop at a Supercharger on your way home for a few minutes. You will get a chance to see how quickly it charges from a low level. Can add an extra 100 miles in no time.

    Tip is to select the Supercharger you plan to use on your way there in Navigation. Simply touch the little red Supercharger dot. This will tell your car to prep itself for maximum charging parameters. Pretty remarkable.
     
  9. ewoodrick

    ewoodrick Well-Known Member

    Joined:
    Apr 13, 2018
    Messages:
    5,285
    Location:
    Buford, GA
    If you had ordered your car so that you wouldn't get delivery at the end of the quarter, there may be a lot more willingness. But at this point, Tesla is working their butts off to get cars out the door.
     
    • Like x 1
  10. Kilotango74

    Kilotango74 Active Member

    Joined:
    Apr 2, 2019
    Messages:
    1,329
    Location:
    Palmdale, CA
    Ha. That’s a good one. When I ordered it said 2-4 weeks till delivery. Going on week 11 now. How is one supposed to gauge purchasing a vehicle to have it delivered at a time not at the end of the quarter with that kind of feedback from the company. Yes they are busy but do t tell me I should have ordered it at a more convenient time for Tesla.
     
    • Like x 2

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