New Car with cracked roof glass

[Sharps97]

Interestingly, the crack is only on the inside - you can feel it on the inside, but it did not come all the way through the outside, so definitely a manufacturing defect. I'll call them ASAP tomorrow morning.

 

[cwerdna]

Croman: Curious about where you are seeing these reports about the ROOF glass cracking on the 3 as I'd like to read more. Thanx

Easily found by Googling for site:teslamotorsclub.com "model 3" roof crack.

Here are a few:
Anyone else with glass defect?
Cracked roof glass, defect or impact?
Crack Front Roof
Large crack in pano roof
Model 3 glass roof failing - do others have this issue ?
Cracked glass roof problem
8 inch hairline crack in glass roof
OMG! My roof window has a crack! - impact damage here
Spontaneous Crack in Glass Roof
Model 3 cracked glass
Crack on glass roof no exterior damage but not under warranty?
glass roof - production change (July 2018)?
Crack in pano roof

 

[4SUPER9]

Interestingly, the crack is only on the inside - you can feel it on the inside, but it did not come all the way through the outside, so definitely a manufacturing defect. I'll call them ASAP tomorrow morning.

Yep, same with me. As I mentioned above, the service center rep tried to force me to pay for it. No f'in way. There was no way for me to see the crack unless I was specifically looking for it. Took me a few days to notice it.

 

[Sharps97]

Latest update - replacement part ordered with an ETA of mid next week. Tesla is well aware of the problem at this point. Fingers crossed.

 

[Sharps97]

So they ordered the wrong part - Raven models have some changes and they forget to check that I had a Raven model ahead of time. No ETA so I’m assuming another two to four weeks out.

 

[VT_EE]

So they ordered the wrong part - Raven models have some changes and they forget to check that I had a Raven model ahead of time. No ETA so I’m assuming another two to four weeks out.

The downside of not having model years, but rather continuous changes. They really need to run every car's VIN for configuration details before ordering any parts.

 

[echiang]

So, just to close the loop on my cracked Model S cracked roof experience, after initially taking my Model S to the SC on 24-May, I finally got a text on 2-Jul from Tesla that the replacement roof had arrived at the SC and to schedule an appointment. I wasn't able to take the car in until the 19th.

The replacement was done in a day, but they emailed me an invoice for the replacement. But after exchanging a couple of text messages, that got cleared up before I picked up the car.

Since then the car has been driven in the rain and been washed a couple of times. No leaks.

Overall, it was an appropriate, satisfactory ending. However, Tesla needs to do something about their automatic invoicing.

 

[Sharps97]

Still waiting, but at least there is hope...

 

[rhumbliner]

The downside of not having model years, but rather continuous changes. They really need to run every car's VIN for configuration details before ordering any parts.

Looking up a parts list by VIN instead of a model year doesn’t seem like it would be anymore difficult or time-consuming. Am I missing something here?

 

[Sharps97]

Just to close the loop on this, finally had the roof replaced today!