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For the refreshed Model S, the High Amperage Charger Upgrade is a software update that allows you to increase from 48 amps to 72 amps. It can be enabled after delivery for $1900. Your DS might be thinking of the Dual Chargers option available on the pre-refresh Model S.I thought the new High Amperage Charger Upgrade was just a software change as all the new cars were being built with the same charger. My DS says it's a physical change or different hardware and that is why I can't change the option.
This is for a refreshed Model S. He's telling a few different things, like it's a legal issue an so on but I think he is just hoping I go away.For the refreshed Model S, the High Amperage Charger Upgrade is a software update that allows you to increase from 48 amps to 72 amps. It can be enabled after delivery for $1900. Your DS might be thinking of the Dual Chargers option available on the pre-refresh Model S.
I know but that's not how the option was described, it was implied that it was hardware and that you could only do it at the time of purchase. There's also the fact that the software upgrades can be purchased without tax so the price difference isn't as bad and you can wait to see if you need it and again they didn't give the proper information at the time and it's something that I probably wouldn't have needed but was worried and purchased it because I thought it was a one-time deal. The continued misinformation and attempted blow-offs are just adding insult to injury.Your DS is incorrect. Unfortunately a lot of the new car features are better understood here than at the sales office. If you already paid for it then the advantage is that you paid $1500 vs $1900. Software upgrades are traditionally more expensive if ordered after production.
That is concerning. I'm sorry your DS is like that. You may be able to argue the upgrade is software only and you were told otherwise and based upon that you'd like it changed. It costs tesla nothing to change it (aside from making less money but there no actual cost) and it will make you a happy customer. You could also point out that if you decide you want the 72 amps later on, you'll gladly pay the higher $1900 rate.
Make sure this is what you want before asking. Once you label yourself as a difficult customer, you'll never loose that label with employees. If you drive a lot of miles daily or are going to use destination chargers or RV 14-50 outlets often, then the higher amp charger can be worth it as it reduces your charge time by 33%. Superchargers are unaffected.
This is for a refreshed Model S. He's telling a few different things, like it's a legal issue an so on but I think he is just hoping I go away.
Being able to turn on options later is cool and all but they needed to be upfront about it. When I locked in the order the site made it sound like it was a one time deal only listing a buy it now price unlike now where it shows that you can add it later for more.
I would not have gotten the option if I had know it was a software change. I would have waited to see if I really needed it. It looks like most folks do not. Feeling a little bait and switched.
He has said multiple times now that he's researched it and come back with why they legally can't do it or why they can't do it because it's really hardware not software and so on. It's not the end of the world but it is frustrating and leads to daydreaming of just walking away and disputing the charge on my credit card.Most DS's seem to be woefully ignorant about most things Tesla.
When did you place your order? If you did it May 30th or later you can still add the $1k referal credit which would at least take a little bit of the sting off the extra $1500 you paid, and don't let DS tell you that you can't add the discount after you have ordered because you can (as long as you ordered after the 30th) my referal link is in my signature if you don't already have oneHe has said multiple times now that he's researched it and come back with why they legally can't do it or why they can't do it because it's really hardware not software and so on. It's not the end of the world but it is frustrating and leads to daydreaming of just walking away and disputing the charge on my credit card.
That is concerning. I'm sorry your DS is like that. You may be able to argue the upgrade is software only and you were told otherwise and based upon that you'd like it changed. It costs tesla nothing to change it (aside from making less money but there no actual cost) and it will make you a happy customer. You could also point out that if you decide you want the 72 amps later on, you'll gladly pay the higher $1900 rate.
Make sure this is what you want before asking. Once you label yourself as a difficult customer, you'll never loose that label with employees. Not that this is a concern if the DS misrepresented the charger. It's an easy misunderstanding for them to make because the old double Chargers were that way. They should have trained their people better on the updates. I was a little surprised how unaware a few employees were of prices considering they sell the stuff. If you drive a lot of miles daily or are going to use destination chargers or RV 14-50 outlets often, then the higher amp charger can be worth it as it reduces your charge time by 33%. Superchargers are unaffected.
Most DS's seem to be woefully ignorant about most things Tesla.
I've sent an email to Tesla in hopes someone there can help. The DS says he researched it many times and still talks in maybes, is he just Googling it? For flips sake.
I had to read a couple of times.You're pissed that you bought the option and you're annoyed the DS won't let you change your mind and take it away? It seems like every response is talking about "upgrade", but you want to "downgrade"
You claimed above "that's not how the option was described, it was implied that it was hardware and that you could only do it at the time of purchase."
When you bought your Model S, did the configuration page have text at the bottom of box for "High Amperage Charger Upgrade" which says "Enable after delivery for $1900"? That's pretty darn clear.
But, for Model X, yeah, it was f'ing confusing at first and Tesla was quite clear that you had to choose at time of configuration, and then they changed how things worked later. I don't know for Model S if Tesla had the same major confusion/misinformation/change-their-mind going on before settling on the current plan where it can be upgraded later.
Still, you're talking about downgrading. That's a different kettle of fish.