New Homelink issue

[Chewy3]

Hey, I've had my model 3 about 5 weeks now (picked up 4/26). I can't get it to detect the signal from my condo gate opener.

Brand new batteries in fob
Tried holding the button for 30sec & 2sec intervals
Close & up to 5 ft away
Frunk open & closed
Every spot on the bumper from headlight to headlight, ground to inside the frunk
"Unable to detect signal" - every time

Chamberlain Elite model CSW200UL3
I called homelink & chamberlain and they stated it IS compatible. Will have to unlock the motor housing and press the Learn/Program button. But I can't even get to the 'Learn' portion

I called Tesla, and he said I'd already did more than he would have suggested. Set up a mobile specialist apt. He came, saw exactly what I've been doing - tried plugging and ran a Homelink Diagnostic Test on his laptop. It passed, but I have no idea what it actually checks (assuming some kind of closed loop signal).

Mobile specialist is rescheduling, possibly bringing out someone new thats better with homelink. My next personal troubleshooting will probably be to try someone else's gate/garage opener, and see if just my fob (can't imagine why, but at least it would verify the issue) or the car won't detect any RF transmission.

Any other ideas?

 

[brobinson]

Hey, I've had my model 3 about 5 weeks now (picked up 4/26). I can't get it to detect the signal from my condo gate opener.

Brand new batteries in fob
Tried holding the button for 30sec & 2sec intervals
Close & up to 5 ft away
Frunk open & closed
Every spot on the bumper from headlight to headlight, ground to inside the frunk
"Unable to detect signal" - every time

Chamberlain Elite model CSW200UL3
I called homelink & chamberlain and they stated it IS compatible. Will have to unlock the motor housing and press the Learn/Program button. But I can't even get to the 'Learn' portion

I called Tesla, and he said I'd already did more than he would have suggested. Set up a mobile specialist apt. He came, saw exactly what I've been doing - tried plugging and ran a Homelink Diagnostic Test on his laptop. It passed, but I have no idea what it actually checks (assuming some kind of closed loop signal).

Mobile specialist is rescheduling, possibly bringing out someone new thats better with homelink. My next personal troubleshooting will probably be to try someone else's gate/garage opener, and see if just my fob (can't imagine why, but at least it would verify the issue) or the car won't detect any RF transmission.

Any other ideas?

Glad that they are going to some lengths to help you. I have a really old Wayne Dalton opener that was really finicky to get working. I tried over and over just like you, and finally at random the lights flashed and stored the transmission. I think the sweet spot ended up being just below the drivers side headlight.

 

[Twiglett]

It took me a few goes to get it to work.
I used the onscreen picture as a guide but in the end it was the opposite side of the car that worked.
Wondering if the image was flipped.

 

[Chewy3]

I've tried on numerous occasions for cumulative HOURS at this point. Mobile Specialist couldn't get it to work either. I don't think the 'just keep trying' method is gonna work here.

 

[Chewy3]

Response I just got from my building manager after asking for access inside the motor housing

"For security reasons, as I told you before, our system does not allow for Homelink remotes to operate our gates. I’m sorry but it will not work."

Does anyone have any confirmation on gates being encrypted and not working with Homelink?

 

[pavankp]

My next personal troubleshooting will probably be to try someone else's gate/garage opener, and see if just my fob (can't imagine why, but at least it would verify the issue) or the car won't detect any RF transmission

Yes, try it with another gate where you know Homelink works for someone else. That way you can isolate the problem to your gate or your car.

 

[Nathanael]

Hey Chewy, im in the same boat.

I also live in a condo and cant get the garage door to work with homekit. Ive investigated the garage door opener, and I couldn't find a brand/company name/logo, etc. There are just black boxes with little antennas.

I feel like its some hard core security in these "condo size" openers, and homelink is supposed to work with simple consumer single garage door openers. I hope im wrong though.

Im a little drunk right now so im going to go try again.

 

[Nathanael]

UPDATE: WOO

Sometimes getting drunk helps - and also reading these forums. Turns out my sweet spot was similar to brobinson's, right underneath the headlight. Right at the passengers headlight seemed to work. Good luck!

 

[Twiglett]

If it’s not homelink compatible then it’s not going to work regardless of the location or number of attempts

 

[mbman81]

So nobody in our whole HoA community has a gate opener that can sync with homelink. I tried all mine and other neighbors. Nobody had success.

Then one neighbor had to get a new remote from the HoA cuz they got another car. It had a sticker that said “master” on it.

They tried it and it worked on their Honda. Works for my Model 3 too. Yay.

No idea what the “master” is but must be some less secure encryption that bypasses the encrypted channels...? Not sure. But perhaps if you ask for a brand new remote they will clone it different then the remotes they initially setup and it will work.

Good luck!

 

[Chewy3]

I looked up all of the equipment my building uses - gate, receiver, and transmitter. All of which are compatible.

They are still refusing to acknowledge it is compatible, and even said if it WAS they wouldn't let me program my Tesla due to "security concerns" and the cost of having the gate contractor come out.

First world annoyances...

 

[Quickstart88]

Response I just got from my building manager after asking for access inside the motor housing

"For security reasons, as I told you before, our system does not allow for Homelink remotes to operate our gates. I’m sorry but it will not work."

Does anyone have any confirmation on gates being encrypted and not working with Homelink?

Yes this is normal. Some community like my use a FOB key or remote with encryption to open and close the gate. It's not mulit code opener.