New MCU Dash Screen Blackout

[rjyoungmd]

So this issue is definitely not fixed.

My MX has the new MCU and the latest OTA update 2018.10.2. However yesterday when I got into my car the Dash Screen behind the wheel was black and would not turn on. I drove home (without having any speed indicators, etc) and parked it and when I woke up this morning the screen turned back on.

Seems like a pretty serious issue. Isn't it illegal to be operating a vehicle without having any knowledge of speed??

 

[Zelig]

Picked up my car yesterday. Had the same problem today.
Fixed after rebooting. Feels like it's windows 95.

 

[GOPJEW]

Picked up my car yesterday. Had the same problem today.
Fixed after rebooting. Feels like it's windows 95.

10.4 is the latest update that fixes the issue

 

[rjyoungmd]

Is there a way to force the OTA update?

 

[GOPJEW]

Is there a way to force the OTA update?

No...SC can - this is a safety issue. Just call them.

 

[NCAviator]

So this issue is definitely not fixed.

My MX has the new MCU and the latest OTA update 2018.10.2. However yesterday when I got into my car the Dash Screen behind the wheel was black and would not turn on. I drove home (without having any speed indicators, etc) and parked it and when I woke up this morning the screen turned back on.

Seems like a pretty serious issue. Isn't it illegal to be operating a vehicle without having any knowledge of speed??

Has anyone filed this safety issue with NHTSA? File a Vehicle Safety Complaint | Safercar.gov | NHTSA

Tesla has been good at working on their issues, but in my opinion they should be tracked by the regulators.

 

[GOPJEW]

Has anyone filed this safety issue with NHTSA? File a Vehicle Safety Complaint | Safercar.gov | NHTSA

Tesla has been good at working on their issues, but in my opinion they should be tracked by the regulators.

Tesla already reported it - they the. Stopped delivering vehicles until it was fixed.

Picked up my new X on Friday and they confirmed the new process.

 

[rjyoungmd]

No...SC can - this is a safety issue. Just call them.

Actually they can't. I tried calling today and was told that 10.4 is going out as "fast as they can" but they can't push it out to cars that haven't been signaled to get it yet. They recognize that it's a safety issue but state that a reset will clear the problem.

 

[GOPJEW]

Actually they can't. I tried calling today and was told that 10.4 is going out as "fast as they can" but they can't push it out to cars that haven't been signaled to get it yet. They recognize that it's a safety issue but state that a reset will clear the problem.

They can do it if they have your car

 

[Poor Pilot]

Actually they can't. I tried calling today and was told that 10.4 is going out as "fast as they can" but they can't push it out to cars that haven't been signaled to get it yet. They recognize that it's a safety issue but state that a reset will clear the problem.

I was told 10.2 was the latest if you had the new MCU. Is this not correct?

 

[jrad6515]

I was told 10.2 was the latest if you had the new MCU. Is this not correct?

Yes, that is correct. I have MCU2 and 10.2 on my week-old Model S.

 

[GOPJEW]

Yes, that is correct. I have MCU2 and 10.2 on my week-old Model S.

No - that is NOT correct - 10.4 is the latest - just took deliver last week and it had 10.2 on it - SC told me they’d update it to 10.4 before I took it home (I left it to have a few things done to it - nothing major).

10.4 is the latest.

 

[jrad6515]

No - that is NOT correct - 10.4 is the latest - just took deliver last week and it had 10.2 on it - SC told me they’d update it to 10.4 before I took it home (I left it to have a few things done to it - nothing major).

10.4 is the latest.

What I said was correct on Monday when I wrote it. 10.6 is the latest version for MCU2 now (Thursday). Not 10.4.

 

[MP3Mike]

No - that is NOT correct - 10.4 is the latest - just took deliver last week and it had 10.2 on it - SC told me they’d update it to 10.4 before I took it home (I left it to have a few things done to it - nothing major).

10.4 is the latest.

I don't think 10.4 has been seen an any cars with the new MCU...

 

[jrad6515]

I don't think 10.4 has been seen an any cars with the new MCU...

That's right. The cars with the new MCU are using 10.2 or 10.6.

 

[Poor Pilot]

That's right. The cars with the new MCU are using 10.2 or 10.6.

New MCU and I went from 10.2 - 10.6 - 12 all in less than 2 weeks. Got a message from my SC that they pushed 12 to me to fix a 12volt battery needs replacing message. All is good now.

 

[Jackstraw]

Picked up my car on Monday. New MCU
Same issue on Tuesday. Also had some issues with the map disappearing from the screen even though the car still appeared on the map and follow my driving.
Dealer reset and updated the software yesterday and so far all seems good
Version 10.6