Hello. I posted this topic in the delivery issues thread yesterday, but only got 1 response, so starting a dedicated thread instead as hoping for more feedback. Reposting a slightly abbreviated/updated version here. Just looking for some feedback by tomorrow.
I had a 2019 M3 SR+ for the past 2 years that was a terrific car, but sold it recently given the crazy used car prices and was looking forward to upgrading to a M3 LR. This past Wednesday was my delivery date. On Tuesday I got the automated phone call to confirm delivery. Unfortunately, in less than an hour I got a text saying the car would be delayed until at least Saturday.
Shipping delays happen especially with the pandemic and all of the shortages and such. Annoying, but understandable. Exactly 2 hours before my new pickup time yesterday, I got a call from Tesla letting me know that they had all but finished prepping the car and it looked great, but unfortunately would not charge.
Obviously not the experience I was hoping for. They can't diagnose the issue until Monday at the earliest as they will need the service folks to take a look. Super bummed about the whole thing and wondering if I should flat out reject the car altogether out of fear that it's a lemon.
If I reject the car, I go back in line for the same spec. For reference, I ordered this M3 on June 25 so it has already been more than 2 months. I had paid for the car in full a few weeks back and have requested a refund while they diagnose the issue and while I decide if I want to accept the car.
Even if it ends up being a simple part I’m worried that other build issues could have easily been overlooked if a car that doesn’t charge got past QA. The repair could be quick if they can diagnose it easily and have the part, but it could take a while if they can’t diagnose it easily or if a part they don’t have onhand. They can’t give me an estimate until service folks can check it out tomorrow. Unfortunately, the local Tesla folks have no access to the production schedule and don’t have any estimates as to when a car that matches my exact trim (or even just a LR) could be available.
Have any of you all went to pick up a brand new Tesla to find out that the car doesn’t charge? It is pretty shocking to me that this wasn’t caught by QA. I was expecting to have to check the car for panel gaps and not whether the car could charge.
Option 2 is trying to get a different M3. Unfortunately, not a single LR is available. Performance models seem to pop up on inventory a lot more frequently. One that they offered to ship yesterday (upgrade to) has already sold unfortunately.
Anyone on here with a M3P drive it at all in the winter time with those tires? We don't get much snow here in NC, but occasionally do, and certainly does get below freezing for reference.
Everyone that I have interacted with Tesla on the phone has been very kind and helpful as possible, but I'm just frustrated about the whole situation.
Thanks.
I had a 2019 M3 SR+ for the past 2 years that was a terrific car, but sold it recently given the crazy used car prices and was looking forward to upgrading to a M3 LR. This past Wednesday was my delivery date. On Tuesday I got the automated phone call to confirm delivery. Unfortunately, in less than an hour I got a text saying the car would be delayed until at least Saturday.
Shipping delays happen especially with the pandemic and all of the shortages and such. Annoying, but understandable. Exactly 2 hours before my new pickup time yesterday, I got a call from Tesla letting me know that they had all but finished prepping the car and it looked great, but unfortunately would not charge.
Obviously not the experience I was hoping for. They can't diagnose the issue until Monday at the earliest as they will need the service folks to take a look. Super bummed about the whole thing and wondering if I should flat out reject the car altogether out of fear that it's a lemon.
If I reject the car, I go back in line for the same spec. For reference, I ordered this M3 on June 25 so it has already been more than 2 months. I had paid for the car in full a few weeks back and have requested a refund while they diagnose the issue and while I decide if I want to accept the car.
Even if it ends up being a simple part I’m worried that other build issues could have easily been overlooked if a car that doesn’t charge got past QA. The repair could be quick if they can diagnose it easily and have the part, but it could take a while if they can’t diagnose it easily or if a part they don’t have onhand. They can’t give me an estimate until service folks can check it out tomorrow. Unfortunately, the local Tesla folks have no access to the production schedule and don’t have any estimates as to when a car that matches my exact trim (or even just a LR) could be available.
Have any of you all went to pick up a brand new Tesla to find out that the car doesn’t charge? It is pretty shocking to me that this wasn’t caught by QA. I was expecting to have to check the car for panel gaps and not whether the car could charge.
Option 2 is trying to get a different M3. Unfortunately, not a single LR is available. Performance models seem to pop up on inventory a lot more frequently. One that they offered to ship yesterday (upgrade to) has already sold unfortunately.
Anyone on here with a M3P drive it at all in the winter time with those tires? We don't get much snow here in NC, but occasionally do, and certainly does get below freezing for reference.
Everyone that I have interacted with Tesla on the phone has been very kind and helpful as possible, but I'm just frustrated about the whole situation.
Thanks.
