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New Model S Places Itself into "Jack Mode" -- Anyone Else Seen This?

Discussion in 'Model S' started by berkeley_ecar, May 19, 2017.

  1. berkeley_ecar

    berkeley_ecar S 90D (fully loaded) delivered 18 Mar 2017

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    Last night I had a disturbing episode with my 2-month-old Model S. I had driven to a local restaurant for dinner, and had entered a free parking space uneventfully, but the moment that I pressed the "Park" button on the end of the shifter knob, an announcement appeared on the monitor that the car was in "Jack Mode," and that suspension leveling was disabled. Within "Settings," I tried to reset the suspension to "Standard" without luck (failure in doing this may have been my fault, due to not better understanding how the interface was intended to work). I went in to dinner, came back to the car, tried again unsuccessfully to get it out of Jack Mode. I decided to drive home, and started to back out of the parking spot when there
    was a dreadful scraping noise. Apparently the car had lowered itself, such that the bottom of the front now dragged over the low cement parking curb that the tire had been resting against. I called Tesla Roadside Assistance and reported the event. They confirmed that the car had entered Jack Mode at the time I reported, but stated that they had never seen a Tesla enter the mode on its own previously. By pressing on the brake and selecting "Standard" in the Suspension settings, I was now able to return the car to standard suspension. Roadside Assistance assured me that it was OK to drive home, which i did. They said they would be passing news of this event along to my local Service Center for further evaluation.
    I'm distressed that this may have left my vehicle with body damage (which I have to check for today in better light), another topic for discussion with Tesla.

    At the very least, this suggests that there should be a further warning if the car enters Jack Mode: "WARNING: the vehicle has lowered itself when entering this mode, so if it is parked at or near raised objects in the pavement, it may contact such objects if it is moved."

    Has anyone else has a similar experience with the car spontaneously entering Jack Mode?
     
  2. jphelps74

    jphelps74 Member

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    #2 jphelps74, May 19, 2017
    Last edited: May 19, 2017
    This happened to me once as well, 1 month old car.
    My car was in the parked Driveway, slight slope. When I got back in the car I noticed it was in Jack Mode. It has not happened again.
     
  3. kevinf311

    kevinf311 Member

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  4. AnxietyRanger

    AnxietyRanger Well-Known Member

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    My Model X has done this twice. Q1/2017 vintage...
     
  5. Tam

    Tam Active Member

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    You can't adjust those settings until you first disable the jack mode first (pushing the same "Jack" button to able and disable it.)
     
  6. berkeley_ecar

    berkeley_ecar S 90D (fully loaded) delivered 18 Mar 2017

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    Interesting you should describe that process. Doing exactly that (using the "Jack" mode button as a on/off toggle switch) was my first impulse -- but it did not work! Hence I went off to dinner hoping things might be saner when I returned.

    I appreciate these confirmatory messages. Did anyone else observe the car lowering, or sustain body damage due to such lowering? I find this quite troubling...
     
  7. kevinf311

    kevinf311 Member

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    I don't know if my car lowered ever on the couple times it happened to me; It was in a parking lot at work each time that didn't have any curbs around me.

    As for damage in scraping, I've curbed my car's chin once or twice and it hasn't done any real damage. Some scrapes in the plastic on the underside, but nothing terrible.
     
  8. Tam

    Tam Active Member

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    And you can't toggle "Jack" button on/off until your car is on (instrument cluster must display you are on "P" gear).
     
  9. dragoljub

    dragoljub Member

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    I have had this happen too on a new 2017 S90D. The reason is some parking spots slope up and the auto leveling drops the front to compensate. When then front touched the curb it goes into jack mode.

    I made the mistake of backing out without turning off jack mode. I had the dresses scrape too.

    Always remember to turn off jack mode and raise your suspension to high when backing out if there is a sloped parking spot.
     
  10. berkeley_ecar

    berkeley_ecar S 90D (fully loaded) delivered 18 Mar 2017

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    #10 berkeley_ecar, May 19, 2017
    Last edited: May 19, 2017
    Interesting. My spot was perfectly horizontal, and the curb in question very low with no question of contact
    going in. The car went into jack mode the moment I put it into park. Had a pleasant chat with Tesla Service today and they think my air suspension system may have a small leak. I'm taking the car into them on Monday. These interesting observations from other owners make me even more inclined to caution in parking. Not always easy if you have impatient folks behind you.
     
  11. will7

    will7 Member

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    Happened to me tonight for the first time in my 60D, with 20K miles. Vehicle was parked on a slight incline. Was able to turn on the car and disable jack mode
     
  12. jimmyz80

    jimmyz80 Member

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    My four month old S75D just put itself into jack mode while parked and charging in a perfectly level spot. Weird...
     

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