So I took delivery of a new X 2 months ago and while I am enjoying the comfort I am really not happy with the build quality. Before everyone jumps on my back about this let me explain. I am not a hater, I am not trolling, I have been a Telsa owner since 2014 and love the cars and am enjoying being a shareholder despite the ups and downs. All that being said:
First, I noted a few issues upon delivery, my DS said she noted it in the file and I can make a service appointment to get things taken care of. Being a veteran owner I was good with that so I drove off and went about my life. A few days later I started having issues with my driver window, I could put it down but not back up, it also made a screeching sound when going down, dry or wet didn't matter, so I would go through the reset procedure to get it working again, this took on average 4 attempts to make it work. It got to the point where I didn't want to use my window, especially during the rain for fear it would be stuck in the open position permanently.
Second, there are more eeks and creeks in my 2020 X than there were in my 2014 S! The steering wheel makes a clicking sound when its turned, a loud rattle was coming from the driver side B Pillar every time I went over a bump, the arm rest makes a popping sounds in coordination with acceleration and regen and there is a groaning/creeking sound coming from the driver footwell on acceleration and when driving. Here are the links so you can check out two of the sounds:
Steering Wheel
Arm Rest 1 & 2
Third, I take my car for service and they have it for over a week, don't provide any updates except for a generic "we are working through backlog and will need to extend your service at least until XXX day". Even if I called they wouldn't give me an update.
Fourth, When I finally got the call that I could pick up my car I asked if everything had been taken care of, in short, NO! The only thing they managed to fix was the headlight and everything else they "Couldn't Replicate"! In prep for my service appt I took videos of everything and sent it over to them, when i resent it the SC manager takes my car out again and FINALLY manages to at least hear the groaning sound from the footwell but since everything is working properly the only thing they could do was lubricate the mechanism and nothing more! To make matters worse when they bring the car out the B Pillar was incorrectly assembled and there were huge gaps (I could fit my finger in the top) that I could see right through to the back cabin! The SC manager just said thats not right and kept giving me the subtle non-verbal cue to just take the car and go. When I pushed she finally took it back so they could put it back together properly.
Fifth, Aside from the headlight getting taken care of they said there was noting wrong with my window, but they applied lubrication to the moving parts and adjusted the alignment. As I drove away I rolled the window up only to hear a squeaking and clunking sound. I parked and got the attention of the manager and she came out to take a look, she agreed that that wasn't right and would be added to my service log and corrected when I brought the car back to get the paint fixed.
All that being said, as I am leaving the lot for the final time I hear the creaking from the footwell, the popping from the arm rest the clicking sound from the steering wheel and am just sad.
The other day I noticed that I could see a gap on both sides of the front bumper by the headlights, I can actually see the clips on both sides that hold the parts together and uneven gaps, one big enough to put my pinky in, the other side not so much. I assume it had something to do with the work they did on the headlight but can't be certain, either way I should see the gaps or the clips on a car that costs this much. I was trying to upload pics of this here but for some reason it keeps kicking them back, no idea why!
SO I email service about that and about the other stuff again, being nice and professional and am told that out of everything certain items like the footwell are NOT covered under warranty and I would need to pay for all the parts and labour myself! After seeing this I am just broken for now and honestly feel cheated, ignored and generally sad that Tesla has gone downhill this much. Between the defects that came from the factory to the lack of care and concern to correct the issues from Tesla service I am honestly looking into lemon laws to see if that will either force them to correct the issues or get me a refund/car that isn't built using factory seconds at the end of shift on a Friday!
Here is a list of high level items that need still need to be addressed:
1) Driver side window repair
2) Paint repair
3) Driver footwell/accelerator creaking noise
4) Steering wheel clicking sound
5) Arm rest popping sound
6) Front bumper alignment
Let the 2 minutes of hate begin...
First, I noted a few issues upon delivery, my DS said she noted it in the file and I can make a service appointment to get things taken care of. Being a veteran owner I was good with that so I drove off and went about my life. A few days later I started having issues with my driver window, I could put it down but not back up, it also made a screeching sound when going down, dry or wet didn't matter, so I would go through the reset procedure to get it working again, this took on average 4 attempts to make it work. It got to the point where I didn't want to use my window, especially during the rain for fear it would be stuck in the open position permanently.
Second, there are more eeks and creeks in my 2020 X than there were in my 2014 S! The steering wheel makes a clicking sound when its turned, a loud rattle was coming from the driver side B Pillar every time I went over a bump, the arm rest makes a popping sounds in coordination with acceleration and regen and there is a groaning/creeking sound coming from the driver footwell on acceleration and when driving. Here are the links so you can check out two of the sounds:
Steering Wheel
Third, I take my car for service and they have it for over a week, don't provide any updates except for a generic "we are working through backlog and will need to extend your service at least until XXX day". Even if I called they wouldn't give me an update.
Fourth, When I finally got the call that I could pick up my car I asked if everything had been taken care of, in short, NO! The only thing they managed to fix was the headlight and everything else they "Couldn't Replicate"! In prep for my service appt I took videos of everything and sent it over to them, when i resent it the SC manager takes my car out again and FINALLY manages to at least hear the groaning sound from the footwell but since everything is working properly the only thing they could do was lubricate the mechanism and nothing more! To make matters worse when they bring the car out the B Pillar was incorrectly assembled and there were huge gaps (I could fit my finger in the top) that I could see right through to the back cabin! The SC manager just said thats not right and kept giving me the subtle non-verbal cue to just take the car and go. When I pushed she finally took it back so they could put it back together properly.
Fifth, Aside from the headlight getting taken care of they said there was noting wrong with my window, but they applied lubrication to the moving parts and adjusted the alignment. As I drove away I rolled the window up only to hear a squeaking and clunking sound. I parked and got the attention of the manager and she came out to take a look, she agreed that that wasn't right and would be added to my service log and corrected when I brought the car back to get the paint fixed.
All that being said, as I am leaving the lot for the final time I hear the creaking from the footwell, the popping from the arm rest the clicking sound from the steering wheel and am just sad.
The other day I noticed that I could see a gap on both sides of the front bumper by the headlights, I can actually see the clips on both sides that hold the parts together and uneven gaps, one big enough to put my pinky in, the other side not so much. I assume it had something to do with the work they did on the headlight but can't be certain, either way I should see the gaps or the clips on a car that costs this much. I was trying to upload pics of this here but for some reason it keeps kicking them back, no idea why!
SO I email service about that and about the other stuff again, being nice and professional and am told that out of everything certain items like the footwell are NOT covered under warranty and I would need to pay for all the parts and labour myself! After seeing this I am just broken for now and honestly feel cheated, ignored and generally sad that Tesla has gone downhill this much. Between the defects that came from the factory to the lack of care and concern to correct the issues from Tesla service I am honestly looking into lemon laws to see if that will either force them to correct the issues or get me a refund/car that isn't built using factory seconds at the end of shift on a Friday!
Here is a list of high level items that need still need to be addressed:
1) Driver side window repair
2) Paint repair
3) Driver footwell/accelerator creaking noise
4) Steering wheel clicking sound
5) Arm rest popping sound
6) Front bumper alignment
Let the 2 minutes of hate begin...
