We got our new MS90 AP2 on 12-13. At delivery we found 2 minor paint defects , one on the front drivers panel ( small scratch right into the surface ), and another small scratch on a back panel, noticeable white speck showing thru black paint
At the time they offered to paint both panels, but would need appx 6 weeks. We declined due to the wait but asked them to document our concerns
After driving we found an additional problem, both front doors don't close fully without a lot of force. They sent the "ranger" out, super cool guy, but not able to fix in the field
So thus our appointment in Costa Mesa today
I was impressed
- they looked at paint again, again offered to repaint both panels in 2 weeks. I agreed to that. Only issue was Xpel was already on front panel. So far, they are saying they won't cover reapplying the xpel to the panel. I asked my installer, he offered a super fair price, so unless tesla helps, I'll have to eat that.
- after they get car back from paint shop, they'll address the door concerns and a couple very minor issues
- free loaner but alas, not a tesla. They gave us a Mercedes. After driving that, I'm really liking the model S even more
In fairness, an entry level Mercedes
One last non service item, just an observation. I got the AP2 update on dec 31. I have never used TACC before so while nothing new to many, I was blown away. Only thing I've driven is adaptive cruise control. My 1st TACC experience was a 10 mile drive, half freeway, half surface streets. I literally drove the 10 mile stretch without braking. Never got to a red light without being behind a car, so I drove without any pedals for the entire duration. Very nice
At the time they offered to paint both panels, but would need appx 6 weeks. We declined due to the wait but asked them to document our concerns
After driving we found an additional problem, both front doors don't close fully without a lot of force. They sent the "ranger" out, super cool guy, but not able to fix in the field
So thus our appointment in Costa Mesa today
I was impressed
- they looked at paint again, again offered to repaint both panels in 2 weeks. I agreed to that. Only issue was Xpel was already on front panel. So far, they are saying they won't cover reapplying the xpel to the panel. I asked my installer, he offered a super fair price, so unless tesla helps, I'll have to eat that.
- after they get car back from paint shop, they'll address the door concerns and a couple very minor issues
- free loaner but alas, not a tesla. They gave us a Mercedes. After driving that, I'm really liking the model S even more
In fairness, an entry level Mercedes
One last non service item, just an observation. I got the AP2 update on dec 31. I have never used TACC before so while nothing new to many, I was blown away. Only thing I've driven is adaptive cruise control. My 1st TACC experience was a 10 mile drive, half freeway, half surface streets. I literally drove the 10 mile stretch without braking. Never got to a red light without being behind a car, so I drove without any pedals for the entire duration. Very nice