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New Norwegian Tesla Service center 2018

Discussion in 'Tesla, Inc.' started by thewallaby, Feb 19, 2018.

  1. thewallaby

    thewallaby Member

    Joined:
    Jun 26, 2017
    Messages:
    53
    Location:
    Norway
    Long story short Tesla is expanding to a much needed large service center in the Oslo area.
    Old, new and potentially new owners can take a deep breath now.

    (Text google translated from Norwegian).

    It is amazing to see the growing interest in whole-electric family cars, which has led to a significant increase in the number of Tesla's on the road in Norway. We are aware that it has recently been longer to get service at some of our locations. Tesla wishes to share what steps we are taking this year to dramatically increase our service capabilities and ensure that we deliver an excellent service experience at any given time. The good news is that all the grips have already been started, with solid support from the Tesla team in Norway and globally.

    We will open a massive new service center in the Oslo area in 2018. It will increase our footprint with over 150% in the region. We will also expand our service center in Bergen.
    We are gradually doubling the staffing and timetables at our main locations in Norway, which will allow longer opening hours and greater ability to serve customers.
    70% of repairs do not require the customer to enter a service center. So far we have 14 Mobile Service vehicles on the road. This corresponds to the capacity of three service centers, and lets us deliver world-class service where the customer is.
    We are rapidly rolling out Remote Diagnostics and wireless service features that will further reduce the need for the customer to visit a service center.
    We will employ more than 300 new service employees in Norway in 2018, which will further improve our service capacity.
     
    • Like x 3
  2. jeffro01

    jeffro01 Active Member

    Joined:
    Jan 30, 2013
    Messages:
    2,175
    Location:
    SF Bay Area
    Nice. Now if Tesla could do the same for maxed out markets in the US... :p

    I get why service is so slow and difficult to expand as you need to find labor that is qualified and not completely tainted by traditional automakers and their sleazy business models...

    Jeff
     

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