Hello All, I have frequented this board quite often and have appreciated everyone's feedback regarding this vehicle. I purchased a Used Blue P85 P13565 with 20k miles fully loaded from Richmond VA on Sept 15th. I have to say your feedback on the car regarding customer service and various repairs have been spot on. So I figured I would finally add to the wealth of knowledge on this site. On October 1st on began to accelerate on to the freeway from an on ramp when I hear a loud thump with a loss of power (unable to accelerate). Multiple warnings showing up on the display - 12v battery low and service required. I drifted over to the shoulder. My first thoughts are man I bet its the battery as I remember watching a video of a Model S owner who had same problem. But I am not upset and oddly enough not surprised. I expected the battery to malfunction at some point during my ownership. This malfunction happened at 6:40am my service center is roughly 30-40miles away. I call Tesla roadside assistance, she gets my current location then we disconnect so she can call tow truck. Tow truck arrives in 30 minutes but, before the tow truck arrives the 12v battery has been depleted and tow truck operator can't put car in neutral. He calls Tesla and they inform him he needs to remove front grill to access battery terminals. I notice him staring at the grill trying to figure out how to take it off, so I say you need to access the battery terminals (I know how to get there from this sites feedback and various videos) he says yes. So we pop the frunk and I push down on the center right above the grill and one corner pops out I instruct him to pull with a little force a voila. He hooks up external battery pack and the center console comes back to life. I call service center (roadside assistance was unable to reach them at the time because they did not open until 7am) speak with Jonathan in Rockville MD. He says he has me coming in and will have loaner ready. Tesla Manual states to raise vehicle and put it in jack mode for tow but, I am unable to raise the vehicle from standard I select very high but vehicle will not raise. I can however put it in jack mode. After using some boards to help raise vehicle he gets vehicle loaded on tow truck and off we went. I arrived at Rockville service center where Jonathan came out to meet me. I explained what happened and that I was actually already scheduled to come in on Saturday October 4th to repair the following items under warranty: 1. Clicking noise when turning steering wheel - Found out from other owners reviews it just needs a shim ad retightening of the bolts (Jonathan said he knew exactly what it needed). 2. Drivers seat is loose rocks back and fourth - I don't recall any other owners experiencing this although I didn't do an exhaustive search regarding it. 3. Driver's side rear door window has black sealant on lower part of window on outside. - I explained to Jonathan I know what the sealant is and if you look down in the groove you can see that the plastic back has detached inside the door and is rubbing on the glass when it gets rolled down. 4. Water draining from rubber stops and handles on rear lift gate when opening. This occurs the next day after it has rained or after car wash. Also carpets and padding under carpet in trunk is wet after these events 5. Condensation in reverse lights after rain and carwash 6. Strap on kids 3rd row seat broke off after trying to stow it away. 7. TPMS warning comes on and off sporadically. Some days its on for 10 minutes other days 5 seconds and some days not at all. TPMS failure requires service has also displayed. 8. My UMC gets very hot to the touch at 40amps when charging at home. I have turned it down to 35amps and its warm to the touch. Jonathan said it would all be taken care of in the next few days. I signed the agreement for the loaner and off I went to work. I left the service center around 9am. I got a call from Jonathan later that day with news that the Positive Contactor in the high voltage battery was defective. They are replacing the battery along with the 12v battery and that my vehicle should be done by tomorrow afternoon. I was very pleased they were able to identify and correct this issue along with all the other issues in such a short period of time. I don't recall any other ICE vehicle service centers working so fast. So I arrive back to Rockville the next day around 6pm I see my car getting cleaned up when I arrived. Jonathan comes out to greet me again and he ask how I was and if everything was ok with the loaner. I say well, there are actually a few issues with the loaner. I know you guys sell these cars after their time is up so I don't want a future owner to receive this car with issues that can be addressed now. The sunroof gets stuck trying to open and gives up and the passenger side rear door handle appears to be defective. Other than those two things the car was great. He thanked me for pointing those issue out and said they would get them repaired. So we go over the list of items I had concerns with (we already discussed the issues with the battery). 1. Clicking noise resolved with addition of shims and retightening of the bolts. 2. Driver seat repaired by replacing 4 tilt assist springs. 3. Driver side rear door repaired by replacing door handle backing plate 4. Water entering rear lift gate was repaired by replacing lift gate left tail assembly 5. Condensation in reverse lights were repaired by replacing a detaching lift gate applique 6. Only way to replace strap on 3rd row seat was to replace entire seat. Jonathan had a pull off from a new vehicle and replaced mine with that one. 7. TPMS warnings and failures came on because all my tires were low DUH... Jonathan thinks (I don't think they wrote down the pressure they were at) they were in the high 30's so they filled to 45psi 8. UMC was replaced with a new UMC. 9. They did a goodwill service inspection. This post is getting really long. So to sum things up. I made it back home and noticed my auto-tilt didn't work, thanks to Jonathan he provided instruction on how to reset them. TESLA ROCKS!!! Service was smooth, quick and met my expectations based on other owners feedback. If I didn't read the feedback it would have greatly exceeded my expectations. Again thanks to all who have taken the time to post. Rahine - - - Updated - - - I noticed a bunch of typos after posting but I'm not sure how to edit the post my apologies.