I've been accused of being on both sides of your dichotomy there, and for me what it boils down to is this: set expectations and then manage to them. In the early days, Tesla set less expectations; now they tend to set more.
The early adopters tend to give Tesla a pass on not having full feature parity with your comparison-of-choice (Mercedes S-class, Hellcat, BMW, whatever), because all we wanted (and were promised) was a working, all-electric car that had an awesome technology edge. We got that! They're absolutely doing that and knocking it out of the park. I'm still one of the most enthusiastic owners you'll find around here despite shaking my head at some crazy decisions.
But there are some pet peeves where Tesla has set expectations and simply missed time and time again. The ever-delayed supercharger map (a/k/a "2014" wish-list in 2013, "2015" wish-list in 2014, "2016" wish-list in 2015, and soon-to-be-published "2017" wish-list in 2016) leaves critical holes that keep me from recommending Tesla cars to people here in the midwest, because *gasp* people drive their families to Florida!! ONE CITY would solve this, and I worked hard to put the city council and business owner in contact with Tesla, they submitted information to the initial inquiry and haven't heard anything but crickets for over a year now.
That's just one example, there are a few of them in my mind and I'm sure there are many others that people really care about.
On the whole, I think they're doing a great job but there are a couple of areas that just make me shake my head.
The early adopters tend to give Tesla a pass on not having full feature parity with your comparison-of-choice (Mercedes S-class, Hellcat, BMW, whatever), because all we wanted (and were promised) was a working, all-electric car that had an awesome technology edge. We got that! They're absolutely doing that and knocking it out of the park. I'm still one of the most enthusiastic owners you'll find around here despite shaking my head at some crazy decisions.
But there are some pet peeves where Tesla has set expectations and simply missed time and time again. The ever-delayed supercharger map (a/k/a "2014" wish-list in 2013, "2015" wish-list in 2014, "2016" wish-list in 2015, and soon-to-be-published "2017" wish-list in 2016) leaves critical holes that keep me from recommending Tesla cars to people here in the midwest, because *gasp* people drive their families to Florida!! ONE CITY would solve this, and I worked hard to put the city council and business owner in contact with Tesla, they submitted information to the initial inquiry and haven't heard anything but crickets for over a year now.
That's just one example, there are a few of them in my mind and I'm sure there are many others that people really care about.
On the whole, I think they're doing a great job but there are a couple of areas that just make me shake my head.